Forrester eCommerce

JULY 6, 2020

On June 24, the International Monetary Fund (IMF) released its updated forecasts for global and country economic growth (World Economic Outlook Update, June 2020). The updates to its April 2020 report show a deeper recession in 2020 and a shallower recovery in 2021 for the world economy as a whole, as well as for most […].

Marketing 350

Marketing Information Technology Customer 350

Retail TouchPoints

AUGUST 9, 2022

The retailer acquired Vudu in 2010 and added shoppable ads in 2018, but ultimately sold the streaming service to Fandango in 2020. Walmart has reportedly met with executives from Disney, Comcast and Paramount to discuss including a streaming service with Walmart+ memberships, people familiar with the matter told The New York Times.

Shipping 263

Shipping Operations Retail Customer Experience 263

Forrester eCommerce

APRIL 9, 2020

This week, I’m highlighting 5 reports some of these fine folks published in Q1 that I got a lot of value out of, and I think you will too. It is a humbling to work with a team of talented individuals like the ones I work with on Forrester’s Security & Risk team. Optimize […].

Customer 305

Customer 305

TalkingRetail

DECEMBER 9, 2020

in 2020, down from +4.4% Lumina Intelligence’s UK Wholesale Market Report 2020 shows that retail wholesalers faced record levels of demand in 2020, resulting in strong growth, but the impact of restrictions on the hospitality sector had a catastrophic impact on foodservice. in 2019, new research reveals.

Marketing 119

Marketing Retail 119

Retail TouchPoints

MARCH 29, 2021

The shoe retailer reportedly closed its wholesale accounts with Fred Meyer , Zappos , Dillard’s , City Blue , VIM , EbLens , Belk , Bob’s Stores and Boscov’s in August 2020. Macy’s will no longer receive products directly, but the Finish Line at Macy’s business will still carry Nike items.

Sporting Goods 321

Sporting Goods Specialty Retailers Department Stores Retail 321

Retail TouchPoints

JULY 5, 2022

warehouses according to multiple local media reports. This scaling back follows a disappointing Q1 2022, during which the ecommerce giant reported a $3.8 Mastercard’s May 2022 SpendingPulse report found that ecommerce grew 2.2% Labor and physical space are no longer the bottlenecks they were throughout much of 2020 and 2021.

eCommerce 304

eCommerce Fulfillment Operations Customer Experience 304

Retail TouchPoints

SEPTEMBER 3, 2021

multiple sources report. Walmart first began testing a $12 minimum wage in 500 stores in early 2020. Multiple sources also report that Walmart is making another attempt at bringing grocery delivery to New York City, beginning with parts of Brooklyn, Queens and the Bronx. million workers in the U.S., and Secaucus, N.J.

Supplies 270

Supplies Fulfillment eCommerce Operations 270

Forrester eCommerce

MAY 16, 2020

Last Friday, the US Bureau of Labor Statistics released the Employment Situation Summary for April 2020. That report has implications for the US tech market outlook in the pandemic recession because the specific industries that are shedding workers are the ones most likely to cut their tech spending sharply in 2020.

Marketing 313

Marketing Customer 313

Forrester eCommerce

MAY 19, 2020

In Forrester’s recently published report, “The Forrester Wave™: B2B Commerce Suites, Q2 2020,” we evaluated the 13 most significant vendors — Adobe, Apttus, BigCommerce, commercetools, Elastic Path Software, Episerver, Insite, Intershop Communications, Oracle, Salesforce, Sana Commerce, SAP, and Unilog Content Solutions — against 29 criteria. (..)

B2B 323

B2B BigCommerce Customer 323

Forrester eCommerce

FEBRUARY 2, 2021

Despite the tumult of 2020, the insurtech market ended the year alive and (relatively) well. While funding did decline 6% year over year, the fourth quarter was the second strongest for funding in 2020 and the sixth largest since tracking began in 2010.

Marketing 235

Marketing Customer 235

Forrester eCommerce

MARCH 18, 2020

Today we published “The Forrester Wave™: Enterprise Detection And Response, Q1 2020” report to help you understand how the 12 most relevant vendors in the space are squaring off against each other, with a focus on product functionality, vendor strategy, and client experiences.

Other 308

Other Customer 308

Forrester eCommerce

MAY 1, 2020

Tech vendors have begun reporting Q1 2020 earnings. IBM, Manhattan Associates, and SAP reported last week, as did Infosys, TCS, and Wipro. This week, we have earnings reports from Alphabet (Google Cloud), Amazon Web Services, Cerner, Citrix, Microsoft, PTC, PegaSystems, ServiceNow, and Unisys among others.

Marketing 301

Marketing Other Customer 301

Forrester eCommerce

APRIL 20, 2020

In “The Forrester Wave™: Digital Wealth Management Platforms, Q1 2020” report, we identified the 13 most significant digital DWMP providers, which we evaluated across 26 criteria. We define a DWMP as: An […].

Management 328

Management Financial Services Customer Experience Customer 328

Retail TouchPoints

FEBRUARY 3, 2021

Following the fall 2020 launch of its Amazon One contactless biometric palm reader in two Amazon Go stores, the retailer has rolled out the technology to a total of eight retail locations throughout the Seattle area, according to reporting in TechCrunch and other publications.

Retail 290

Retail Blog Technology Mobile 290

Forrester eCommerce

NOVEMBER 18, 2020

We recently published “The Forrester Wave™: Graph Data Platforms, Q4 2020” evaluation to help organizations make the appropriate decision when choosing a vendor. Although Forrester has been covering graph databases for more than a decade, this is the first vendor comparison report.

Information 251

Information Technology 251

Retail TouchPoints

MARCH 4, 2021

Twitter had a banner year in 2020 , reporting year-over-year total revenue growth of 28% to $1.29 In confirming the news to TechCrunch , Twitter said that while the new Cards would work well as ads, they could also be created as organic, unpaid tweets.

Social Media 321

Social Media Events Mobile eCommerce 321

BigCommerce

SEPTEMBER 24, 2020

The 2020 IDC MarketScape Report names BigCommerce a leader among B2C ecommerce platforms.

B2C 334

B2C eCommerce Platforms BigCommerce eCommerce 334

Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 Retailers With an Omnichannel Lead Flexed it During Holiday 2020. billion , while the NRF measured 8.3%

Omnichannel 228

Omnichannel Shipping Costs Department Stores Fulfillment 228

Retail TouchPoints

FEBRUARY 8, 2022

Peloton continues to deal with challenges including two unfortunate media portrayals and mid-2021 product recalls following reports of 70 injuries and one death. He also was CFO of Spotify from 2015 to January 2020 and has served on the boards of companies including Pandora and Rent the Runway. billion to $3.8 billion to $4.8

Subscription 286

Subscription Operations Technology Improvements 286

Retail TouchPoints

JUNE 8, 2022

In March 2020, CEO Dan Bane sent employees a letter referring to “the current barrage of union activity that has been directed at Trader Joe’s” and that union advocates “clearly believe that now is a moment when they can create some sort of wedge in our company through which they can drive discontent,” according to The New York Times.

Retail 256

Retail Reference Other 256

Forrester eCommerce

JANUARY 24, 2019

Growth in China’s technology market will slow in 2019 due to geopolitical tensions and economic pressures but will rebound in 2020.

Marketing 372

Marketing Technology Information 372

Retail TouchPoints

JUNE 15, 2022

In 2020, it eliminated all commissions and fees, thereby making it free for merchants to list their products on Google Shopping, and then in 2021 it forged integration partnerships with a number of major ecommerce facilitators including Shopify and Square. Microsoft it is reportedly testing out a new retail marketplace in the U.S.

Merchant Services 306

Merchant Services Payment Services eCommerce Shopify 306

Forrester eCommerce

JUNE 16, 2020

We are thrilled to announce that “The Forrester New Wave™: Connected Medical Device Security, Q2 2020” is now live. This report will help you understand how the top eight vendors in the emerging medical device security space stack up against 10 different criteria.

Demo 264

Demo 264

Forrester eCommerce

FEBRUARY 4, 2020

It has been quite a start to 2020, and we’re barely out of January! China reported its first death from an unknown type of coronavirus; basketball legend Kobe Bryant, his daughter and seven others were killed in a helicopter crash (#mambaforever); and more than 50 bushfires are still burning across Australia.

Other 308

Other Customer 308

TalkingRetail

JUNE 18, 2020

The convenience retail market within the UK is set to grow 8% to £44.7bn in 2020, up from 2.6% HIM & MCA Insight’s new UK Convenience Market Report 2020 finds co-operatives are forecast to see the fastest growth – up 12% year-on-year. growth in 2019, new research reveals. Or just read more coverage at Talking Retail.

Retail 105

Retail Operations Marketing Consumer 105

Retail TouchPoints

APRIL 19, 2022

Wawa launched the drive-thru concept in late 2020 in response to the COVID-19 pandemic. Wawa is reportedly planning to double its store count to 1,800 locations by 2030, according to Philly Voice. The drive-thru concept features a limited selection of items designed to emphasize speed and convenience.

Marketing 235

Marketing Retail Customer Operations 235

Retail TouchPoints

APRIL 6, 2022

The mall operator’s current leadership came into power in 2020 after an activist investor campaign against the former management’s plans for a dilutive-rights issue worth $3.8 Mall operator Unibail-Rodamco-Westfield SE (URW) is reportedly looking to divest most of its U.S. URW valued its U.S. portfolio at $13.2

Payment Services 278

Payment Services Payments Department Stores Operations 278

Forrester eCommerce

SEPTEMBER 15, 2020

In Forrester’s recently published report, “The Forrester Wave™: Sales Content Solutions, Q3 2020,” we evaluated the nine most significant ones — Accent Technologies, Bigtincan, ClearSlide (a division of Corel), Highspot, Mediafly, MindMatrix, Pitcher, Seismic, and Showpad — against 40 criteria.

Technology 235

Technology Marketing B2B Operations 235

Forrester eCommerce

OCTOBER 30, 2020

This week I published my first Forrester Wave™: “The Forrester Wave: Cloud Cost Management And Optimization, Q4 2020“! This report is an update of the 2018 report. We […].

Management 217

Management Technology Customer 217

Optimizely

MAY 27, 2020

With June just around the corner, it’s time for our Spring 2020 Release. The Zaius team spent most of the year’s second quarter building upon features that we released at the beginning of 2020, including On-Site Personalization, new Touchpoint Summary Reports, and our SMS & MMS solution.

Improvements 195

Improvements Customer Recommendation Omnichannel 195

Forrester eCommerce

MAY 3, 2020

I’m excited to announce that we have published The Forrester Wave™: IoT Consultancies In Asia Pacific, Q2 2020. This report will help you understand how the eight service providers that matter most in Asia Pacific stack up, and what differentiates them.

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299

Retail TouchPoints

JULY 14, 2021

Apple is hopping into the arena at a good time: BNPL usage jumped nearly 78% in 2020 to account for 1.6% of total ecommerce spend, according to the FIS Global Payments Report 2021. The move sent share prices for other BNPL providers downward as the market reacted to the news.

Payment Services 299

Payment Services PayPal Banking Channel 299

Retail TouchPoints

JULY 1, 2020

Macy’s reported a net loss of nearly $3.6 billion during Q1 2020 as its revenue, hit by extended store closures, dropped to $3 billion from $5.5 The first quarter of 2020 was challenging for the country, the industry and Macy’s Inc.,” billion for the same period a year ago.

Fulfillment 264

Fulfillment Supplies Customer Retail 264

Retail TouchPoints

MAY 10, 2021

Fortunately, there are some promising signs, according to a recent report from KPMG based on a poll of 1,000 consumers across the U.S. After reporting pronounced dips in discretionary spending in both April 2020 and September 2020, consumers indicated increases across both essential and discretionary categories.

Consumer 152

Consumer Travel Events Apparel 152

Forrester eCommerce

APRIL 29, 2020

US economic growth slowed more sharply in Q1 2020 than we had anticipated, down 4.8% The US Bureau of Economic Analysis’ Q1 2020 GDP report released this morning, Gross Domestic Product, 1st Quarter 2020 (Advance Estimate), also showed big drops in durable goods consumption, such as autos […].

Customer 235

Customer 235

Retail TouchPoints

OCTOBER 28, 2020

Citing unnamed sources close to the negotiations, CNBC reported that the companies are in “indirect conversations” to settle, possibly for a lower purchase price. The first public sign that LVMH was cooling on the deal came in June 2020 , when the company had to publicly refute rumors that it was trying to renegotiate the deal.

Travel 234

Travel Fashion Consumer Marketing 234

RetailDive

NOVEMBER 6, 2023

Among the industries reducing their workforce, retail ranks second behind technology, according to Challenger, Gray & Christmas.

Retail 123

Retail Technology 123