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Building Connected Commerce in the Age of Loneliness

Retail TouchPoints

While needs will differ from product to product, customer service professionals should not serve the same function as an FAQ or even your company blog. Even instituting a live chat with a real person, not a robot, can be beneficial. It happens in direct messages and private conversations, on review sites and live chats.

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Best Small Business Software for 2021: A Round-Up

Ecommerce Platforms

LiveChat is, you guessed it, a live chat tool for your website that makes it easier for you to connect with customers in real-time. You can also create your own knowledge base for your website, enable live chat, and route conversations to the most appropriate agents. Hubspot's Pros ??. Speak soon.

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[BFCM 2021] 5 ways to ensure great e-commerce customer support

lateshipment

Halloween is done and we’re onto the next big stop — Thanksgiving and BFCM 2021 (Black Friday and Cyber Monday). All this excitement stems from the sole fact that shoppers in US households are expected to spend close to $25 billion for BFCM in 2021. Why is Customer Support Imperative During BFCM 2021?

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Anyword Review (Sep 2021): A Way to Boost Ad Marketing Text with AI

Ecommerce Platforms

There's an AI copywriting tool called Anyword , which takes your ad, email, SMS, or blog content and turns it into high-conversion copy, all by using artificial intelligence. Blog Post Optimization with Help from AI. Blog posts require optimization as well. ” and “Where can I keep track of my word usage?

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Shopify vs 3DCart (Jan 2021): Which Should You Use?

Ecommerce Platforms

Lots of blogging functionality for online growth. You’ll find a lot more tools for SEO and blogging on 3DCart than you can get out of the box from Shopify. Blogging functionality – both Shopify and 3dcart offer integrated blogging functionality – a very useful feature for ecommerce stores today. 3DCart Pros ??.

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The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

Ticketing systems can combine perfectly with live chat software and chatbots too. This gives you the opportunity to boost customer reviews and provide more value, all within your help desk and live chat interface. There are also many helpful WordPress survey plugins designed with blogs in mind. Conclusion.

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[eCommerce Trends 2021] 6 Insights to Increase Sales and Customer Loyalty

lateshipment

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Taking advantage of these trends would make 2021 memorable — but for the positive reasons. hot and trendy.