Ecommerce Platforms

OCTOBER 26, 2021

The eCommerce service is an omnichannel commerce platform that provides the power of large-scale businesses to mid-size brands. BetterCommerce is a large-scale enterprise-grade omnichannel solution for eCommerce built to empower retailers to maximize revenue, stay ahead of the competition, and be more efficient. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

iVend

MARCH 14, 2022

billion market in 2021 , nor that it is forecast to continue to grow at 6% over the next seven years. Shoppers are also returning in their droves to brick and mortar shopping – PWCs’ 2021 Global Consumer Insights Pulse Survey found that almost half the respondents now visit physical retail stores, with 75% planning to do so.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. increase from last year's points earned.

Customer Loyalty 63

Customer Loyalty Customer Subscription Omnichannel 63

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We It’s really important that we diversify the ways that we can reach people, but keep it a seamless experience,” said Schwanz. “We

Beauty and Health 234

Beauty and Health Small Business Retail Operations Channel 234

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 142

Consumer Payment Services Fulfillment Multi-channel 142

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. OMS Advancements Are the Core of Evolved Omnichannel Retail Strategies.

Payment Services 226

Payment Services Merchant Services Omnichannel Consumer 226

Retail TouchPoints

MARCH 13, 2023

The key themes provide important clues for online-only and omnichannel retailers alike as they look for a winning strategy during these uncertain economic times. What Loyalty? Over the past few years, one of the dominant strategies in retail has been to double down on customer loyalty.

Retail 234

Retail Omnichannel Shopping Carts Consumer 234

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payments 238

Payments Payment Services Customer Experience Social Media 238

Retail TouchPoints

DECEMBER 3, 2021

The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce strategy. For many retailers, margins have been tight in 2021, particularly as the industry is rocked by labor shortages and supply chain commotion. Delivering the Best Customer Experience.

Shipping Costs 268

Shipping Costs eCommerce Customer Loyalty Information 268

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies.

Improvements 130

Improvements Customer Shipping Costs Shipping 130

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. 1 in 4 customers click product recommendations during order tracking The aforementioned points evidently bring to light the existing gap in the post-purchase phase of your customer journey and its potential impact on your online business.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. This will forge strong customer relationships and foster brand loyalty. 2020 has been a watershed year for retail.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

Omnisend

APRIL 26, 2021

Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. Check out some of the best ways to boost your DTC marketing for 2021 for an in-depth view of the latest DTC trends. Use Marketing Automation to Create a Personalized Customer Experience. In 2020, the furniture industry grew to $115.2

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

JUNE 17, 2021

This pilot, expected to roll out to 200 stores by the end of June 2021, represents Perch’s largest deployment in the pet category and the supermarket vertical. This can take the large audience of in-store shoppers and move them into being omnichannel shoppers.

Beauty and Health 163

Beauty and Health Department Stores Accessories Customer Loyalty 163

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 275

Technology Retail Customer Experience Presentation 275

GetElastic

APRIL 28, 2022

In 2021, U.S. As DTC businesses continue to prioritize digital commerce experiences, brands are facing more market competition than ever. Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. Now isn't that crazy!

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Retail TouchPoints

JANUARY 2, 2024

Paid Loyalty Programs Will Become More Prevalent More than half ( 53% ) of consumers pay to participate in a loyalty program, up from 32% in 2022 and 17% in 2021, according to the Deloitte Survey. The financial piece is important, where people get access to additional discounts, special prices or free stuff.

Consumer 286

Consumer Shipping Costs Customer Retention Information 286

Retail TouchPoints

OCTOBER 27, 2021

Our 2021 Holiday Consumer Sentiment Survey reveals that 63% of shoppers are concerned about in-store shopping, a 36-point increase from the summer survey, and nearly the same as the 2020 holiday season when 65% said they were concerned. RTP: How can in-store staff play a role in enhancing the in-store shopper journey?

Consumer 263

Consumer Supplies Fulfillment Technology 263

GetElastic

SEPTEMBER 15, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

Kibo

OCTOBER 1, 2022

We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. Ace Hardware’s Digital Transformation Leads to Award Winning Omnichannel Experience. Covid really did change the customer mindset across multiple demographics,” said Bill.

Subscription 62

Subscription Omnichannel Department Stores Retail 62

iVend

SEPTEMBER 1, 2022

Retailers across the board are impacted by a scarcity of staff, a factor that will only be heightened in this coming recession by the ‘Great Resignation’ pandemic phenomenon in 2021. Retaining existing customers – strengthening relationships, making them feel valued and enhancing the customer experience.

Technology 98

Technology Retail Payment Services POS 98

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options.

Merchant Services 315

Merchant Services Cryptocurrencies Payments Payment Services 315

Retalon

APRIL 27, 2021

Retailers now integrate their online and brick-and-mortar operations to become omnichannel businesses. This frees physical stores to serve as showrooms for the broader assortment, or better yet, provide customer experiences and events. Customer experience optimization. Order fulfillment automation.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

Smile.io

MARCH 21, 2023

You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty.

eCommerce 70

eCommerce Shopping Carts Customer Loyalty Recommendation 70

Kibo

JANUARY 16, 2023

It’s built around the capabilities specific to your business, with the end goal being to deliver a seamless customer experience across all channels. Use CMS data across various customer experiences for cohesive and consistent buying journeys. Adjusting the customer experience for a post-COVID era.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

GetElastic

AUGUST 11, 2021

Their low-code Content Management System, Digital Asset Management, and Digital Experience Management platform allows more than 350 of the world's leading brand teams to manage content, not code. Company Overview: Crownpeak provides the leading, enterprise-grade, cloud-first Digital Experience Management (DXM) platform. Contentstack.

Management 148

Management eCommerce Multi-channel Channel 148

Fabric

JUNE 7, 2023

Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. Having this data at your fingertips allows you to better manage your suppliers and work through any kinks in the process that are hindering your ability to drive revenue and customer loyalty.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. Having this data at your fingertips allows you to better manage your suppliers and work through any kinks in the process that are hindering your ability to drive revenue and customer loyalty.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. Having this data at your fingertips allows you to better manage your suppliers and work through any kinks in the process that are hindering your ability to drive revenue and customer loyalty.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Kibo

MAY 24, 2022

Nearly 60% of online consumers say they’ll go out of their way to purchase directly from a brand, according to a 2021 study commissioned by Google. . There were over 800 D2C brands in 2021 and the market is expected to reach $100 billion by 2025. increased by 23% in 2021 over the previous year. But that’s changing.

Shipping Costs 62

Shipping Costs Retail Shipping Supplies 62

GetElastic

OCTOBER 19, 2021

Product attributes, imagery, detailed descriptions, and supplier information eventually become extremely difficult to manage, slowing workflows and impacting customer experiences. Some of the specific individuals that should consider a PIM software are: Marketers looking to deliver a consistent omni-channel product experience.

Information 78

Information B2C Channel Improvements 78

GetElastic

OCTOBER 19, 2021

Product attributes, imagery, detailed descriptions, and supplier information eventually become extremely difficult to manage, slowing workflows and impacting customer experiences. Some of the specific individuals that should consider a PIM software are: Marketers looking to deliver a consistent omni-channel product experience.

Information 78

Information B2C Channel Improvements 78

Kibo

MAY 19, 2014

Why Customer Care Will Win the Sale Consumers are largely motivated by one thing: Price. And with the proliferation of omnichannel technology in the retail space , today’s shopper can easily access product information anytime, anywhere, making it easier than ever to find the best deals.

Customer 62

Customer Multi-channel B2B Omnichannel 62