iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Forrester eCommerce

OCTOBER 15, 2020

Every autumn Forrester looks ahead to predict the major consumer, business and technology trends that will shape the marketing landscape for the following year. 2020 has been a year of unprecedented political, social, economic and healthcare disruption – and 2021 shows no signs of any of these trends slowing down.

Marketing 332

Marketing Customer Technology Consumer 332

Retail TouchPoints

NOVEMBER 12, 2020

Aetrex Worldwide has launched Albert 2, the next generation of the company’s 3D foot scanning technology. The omnichannel device is designed to be a fully integrated foot scanning system that can help shoppers find correctly fitting footwear and orthotics and provide an enhanced customer experience at retail.

Technology 331

Technology Omnichannel Customer Experience Information 331

Retail TouchPoints

JUNE 7, 2023

Sensory design is now recognized as a powerful sales tool — the senses play a critical role in human perceptions and can create positive experiences that delight and engage customers. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. virtual reality).

Technology 252

Technology Retail Customer Experience Presentation 252

Retail TouchPoints

JUNE 28, 2023

Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023. The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Fabric

MARCH 28, 2023

Furthermore, losing control of the customer experience can attract bad actor sellers and expose businesses to financial, legal, and operational risks. Their marketplace has attracted bad actor sellers and their carefully-planned expansion into the long tail has eroded the customer experience and negatively impacted the brand.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

Retail TouchPoints

APRIL 9, 2021

BOPIS is a hybrid shopping experience allowing customers to buy items online and then pick them up in a physical store. is one of the most significant retail technology upgrades. 2020 has been an exceptionally turbulent year for all, with 2021 somewhat following suit. The transition from BOPIS 1.0 However, BOPIS 2.0

Technology 302

Technology Retail Supplies Sporting Goods 302

Retail TouchPoints

APRIL 25, 2023

As with all next-gen tech, there have been some early adopters, especially in the realm of fashion, footwear and accessories, that are already employing 3D and AR to enhance the ecommerce experience. For example, Nike now has Nike Fit, a mobile shopping feature that helps customers find their perfect shoe fit using their smartphone camera.

Technology 225

Technology eCommerce Shipping Costs Games 225

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations.

Retail 303

Retail Customer Experience Technology Customer Data 303

iVend

JANUARY 13, 2022

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. The National Retail Federation’s (NRF) figures for the 2021 ‘returns season’ states that up to 13% of total sales in the US were returned – that is over $400 billion of goods. But managing refunds can be costly and time-consuming.

Customer Experience 98

Customer Experience Management Customer POS 98

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

JULY 16, 2021

Zrebiec attributes this success to the company’s focus on “ redefining how the customer shops for denim online.”. The 3DLOOK fit-finding experience perfectly complements the brand’s approach to site personalization, which allows visitors to tailor their experience by body type and see a variety of different models that better reflect cuts.

Technology 264

Technology Apparel Mobile Customer Experience 264

lateshipment

NOVEMBER 11, 2021

Halloween is done and we’re onto the next big stop — Thanksgiving and BFCM 2021 (Black Friday and Cyber Monday). All this excitement stems from the sole fact that shoppers in US households are expected to spend close to $25 billion for BFCM in 2021. But first, let us look at the role of customer support for Holiday season success. .

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. Solution: Adopt New Technologies.

Retail 278

Retail Social Media Channel Multichannel 278

GetElastic

JANUARY 14, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 136

Customer Experience Customer Multichannel Social Media 136

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

Retail TouchPoints

NOVEMBER 2, 2023

Amazon Business has added a pay-over-time option for B2B customers via an expansion of its partnership with BNPL provider Affirm. Integrating Affirm as a payment option helps us do just that, while providing more flexibility and convenience to our customers.

Payments 189

Payments Customer B2B Fulfillment 189

Forrester eCommerce

JANUARY 12, 2021

^CLICK IMAGE FOR FULL SCREEN^ The channel software stack comprises a group of technologies that help companies develop, design, and execute plans to find, recruit, onboard, develop, enable, incent, co-sell with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Customer Experience 545

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . You can also focus on the channels where your customers go the most and sell to them there.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

AUGUST 19, 2022

These digital experiences, however, don’t always look digital to the shopper, according to the report. Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? That’s a pretty good indication that we’re moving the dial more toward blended omnichannel experiences.

Technology 233

Technology Shipping Costs Omnichannel Mobile 233

Retail TouchPoints

FEBRUARY 14, 2022

EVP and CFO Shawn Guertin announced estimated capital expenditures as high as $3 billion to “invest in technology and digital enhancements to improve the consumer experience as well as our community locations” during a Feb. 9 call with investors. million , according to President and CEO Karen Lynch.

Technology 241

Technology Improvements Consumer Electronics 241

Forrester eCommerce

NOVEMBER 18, 2020

2020 has been a year of unprecedented political, social, economic, and healthcare disruption — and 2021 shows no signs of these trends slowing down. How should European consumer marketing leaders prepare for the coming year?

B2C 361

B2C Marketing Consumer Customer Experience 361

Retail TouchPoints

JANUARY 3, 2022

As early as February 2021, industry analysts predicted the year’s holiday ecommerce sales would climb to $206.88 Traditional Passwords are Ruining the Customer Experience. Traditional password systems deliver a grueling customer experience that often ends in frustration. billion, accounting for a record 18.9%

Merchant Services 261

Merchant Services Customer Retail Customer Experience 261

Retail TouchPoints

DECEMBER 7, 2020

As a result, Men’s Wearhouse already has plans to expand the tech-driven concept to more locations through 2021. The store is laid out in distinct sections for custom, rental and retail sales, and includes new fixture systems and co-creation tables for customers to work with expert stylists.

Customer 295

Customer Omnichannel Technology Customer Experience 295

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S. And it’s not just helping consumers.

Retail 221

Retail Clothing Events Games 221

Forrester eCommerce

NOVEMBER 23, 2020

We’ve seen technology shift the wealth management landscape for years. To identify The Top Wealth Management Technology Investments In 2021, we interviewed more than 80 companies to determine which technology initiatives they […].

Management 234

Management Technology Financial Services Customer Experience 234

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

Retail TouchPoints

MAY 17, 2022

While specific terms of the deal were not disclosed, David’s Bridal will integrate the Anomalie team, assets and technology into its digital offerings. In 2021, the retailer partnered with The Black Tux , the online men’s formalwear brand, to expand its offerings in the special occasion apparel space.

Customer 242

Customer Omnichannel Apparel Shipping 242

Retail TouchPoints

JULY 20, 2021

Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels. According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

Customer 295

Customer Customer Loyalty Reference Channel 295

Retail TouchPoints

AUGUST 16, 2021

Founder and CEO Steve Villanueva credits the quality, design and fit of Otero’s shirts as a key factor, but also recognizes the vital contribution of virtual fitting room technology provided by Perfitly. accuracy rate when the technology has a selfie to work from, and a 95% rate based just on responses to questions.

Technology 298

Technology Retail eCommerce Apparel 298

Retail TouchPoints

JUNE 3, 2022

PowerReviews is providing the technology and services to support the reviews, including the ability for the brands to syndicate their user-generated content to related product pages on Albertsons’ sites to help ensure a consistent shopping experience. in a statement. in a statement.

Customer Experience 231

Customer Experience Technology Customer Consumer 231

Forrester eCommerce

MAY 23, 2022

Modern banking platforms allow banks to elevate their customer experience and deliver more business value more seamlessly and more effectively. Banks and their technology teams can leverage market dynamics to make digital transformation more feasible both architecturally and economically.

Banking 195

Banking Customer Experience Technology Marketing 195

Forrester eCommerce

JANUARY 6, 2021

In 2021, things are already heating up more for customer experience (CX) leaders. Unified data analytics technology vendor Topbox — known for helping organizations connect disparate data sources to create a more unified, cross-channel view — […].

Customer Experience 256

Customer Experience Channel Technology Customer 256

Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. Source: Javelin Research.

Merchant Services 251

Merchant Services Customer Payment Services Social Media 251

Retail TouchPoints

DECEMBER 6, 2023

At-home gym brand Tonal is launching a trade-in deal targeting Lululemon customers stuck with Mirror technology that’s no longer being supported by the retailer. After acquiring Mirror in 2020, Lululemon announced plans in April 2021 to expand its shop-in-shop strategy for the fitness technology to more than 200 locations.

Technology 279

Technology Consumer Customer Retail 279

Retail TouchPoints

DECEMBER 22, 2021

Customers receive status updates on their phone and a unique QR code that can be scanned by the robot’s top camera, to open its secure compartment and retrieve their items. The robots, named Ottobots, are able to navigate autonomously through crowds and unpredictable environments using proprietary Contextual Mobility technology from Ottonomy.

Food and Beverages 308

Food and Beverages Travel Mobile Customer Experience 308