Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

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Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Those grocery retailers that listen, and move proactively, could have a very good 2021.

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Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Retail TouchPoints

SEPTEMBER 22, 2020

stores by the end of March 2021. Shoppers can access their items using a one-time barcode within an automated email notification sent after an associate fulfills their order. Lowe’s will install pickup lockers at all its U.S. “With more than 60%. Philadelphia and in New York, New Jersey and Connecticut. in Q1 and 35.1%

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eCommerce Fulfillment Supplies Technology 255

ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 144

eCommerce Gifts Shipping Costs SEO 144

ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

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eCommerce Gifts Shipping Costs Shipping 147

Retail TouchPoints

AUGUST 23, 2022

TCGplayer, which employs more than 600 people, will operate its TCGplayer Marketplace and Authentication Center autonomously following the acquisition, providing eBay with omnichannel capabilities including order fulfillment and cart optimization. The deal is expected to be completed by Q1 2023. Headquartered in Syracuse, N.Y.,

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Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Kibo

FEBRUARY 28, 2022

The 2021 holiday shopping season was historic, in that it was the culmination of two years of accelerated trends, shifting consumer behaviors, and omnichannel shopping realities that have emerged since the start of the pandemic. Shoppers return to stores, while omnichannel retail remains strong.

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Retail TouchPoints

APRIL 4, 2022

As part of its new branding JCPenney has enlisted comedian and Saturday Night Live cast member Melissa Villaseñor to fulfill the role of character Penny James, a shopping and JCPenney enthusiast who is the star of the campaign. JCPenney also is launching a cross-country “Shopping is Back!”

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Omnisend

NOVEMBER 18, 2021

The 2021 holiday season is already different from holiday seasons of the past, starting with manufacturing and trickling down to shipping. Be ready to manage a higher-than-average rush of holiday orders. The dates to keep in mind for 2021 are as follows. Discover more about the 2021 holiday shipping deadlines.

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Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

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Retail TouchPoints

MAY 3, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Those grocery retailers that listen, and move proactively, could have a very good 2021.

Retail 177

Retail Mobile Reference Download 177

Kibo

OCTOBER 8, 2021

Retailers have come a long way in improving the customer experience for shoppers, focusing on personalization, omnichannel shopping experiences, and better overall customer relationship management. However, there is one area where many retailers still fall short—order management. The importance of omnichannel fulfillment.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Supplies Beauty and Health Payment Services Fulfillment 221

ROI Revolution

OCTOBER 5, 2021

Published June 29, 2021 | Updated October 5, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 120

eCommerce Gifts Shipping Costs SEO 120

ROI Revolution

DECEMBER 2, 2021

Published June 29, 2021 | Updated December 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

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Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Put managers front and center. This presence will do more than keep associates focused; it also will demonstrate that managers are invested in their success. That is why Brown believes managers also should provide ongoing recognition and positive feedback.

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Retail TouchPoints

JANUARY 20, 2022

The team also will help Indian sellers meet standards for creating new international product lines and enhance their capabilities in packaging, marketing and supply chain management. Additionally, selected sellers can utilize Walmart Fulfillment Services to take advantage of Walmart’s warehousing and delivery infrastructure in the U.S.

Merchant Services 270

Merchant Services Cryptocurrencies eCommerce Sporting Goods 270

Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. These are just a sampling of the sessions that fill the retailX 2021 agenda. At Chicago’s McCormick Place, Aug.

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Events Supplies Omnichannel Consumer 261

Retail TouchPoints

FEBRUARY 23, 2021

31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Net income for the 13 weeks ended Jan.

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Retail TouchPoints

NOVEMBER 17, 2021

Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems. Look at their lifestyle.

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Consumer Omnichannel Leisure Supplies 280

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. So why are shareholders pushing for it? A Tale of Two Retailers.

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Retail TouchPoints

JULY 22, 2022

The ecommerce boom of 2020 brought millions of new shoppers to digital platforms, and that growth trajectory continued into 2021. At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. Not to toot our own horn, but we hit the nail on the head with this one.

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ROI Revolution

DECEMBER 14, 2021

Published June 29, 2021 | Updated December 14, 2021 As we approach a post-pandemic world , everything is unprecedented. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Cyber Week 2021 in the rearview.

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eCommerce Shipping Costs Gifts Social Media 78

Retail TouchPoints

JANUARY 25, 2021

Retailers With an Omnichannel Lead Flexed it During Holiday 2020. While individual retailers are still reporting holiday-specific results, what’s available already has started to paint a picture: those with strong omnichannel infrastructures were primed to excel. 2, 2021, despite online sales rising 23% to represent 54% of all sales.

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Retail TouchPoints

NOVEMBER 8, 2021

New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. If the website returns all of those results — no, ‘garlic’ is not the same as a ‘salmon fillet’ — you’re getting what you’re searching for and your goal is fulfilled. Here’s a scenario.

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Retail Omnichannel eCommerce Fulfillment 252

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. Greater technical knowledge among employees is moving from an attractive benefit to an on-the-job necessity as the nature of retail work continues to shift. “I

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Home Furnishings Retail Shipping Costs Electronics 276

Retail TouchPoints

AUGUST 19, 2022

In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. That’s a pretty good indication that we’re moving the dial more toward blended omnichannel experiences. The complexity is in trying to manage and simplify that.

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Technology Shipping Costs Omnichannel Mobile 230

Kibo

JANUARY 28, 2021

Attending NRF 2021, Kibo was reminded that the changes we’ve seen take effect recently won’t all last forever, and that the smart brands are balancing how to survive now with how to thrive in the future. Rather, shoppers in 2021 will want a good omnichannel experience that’s streamlined and seamless.

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Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. With everything seemingly managed by the customer through the app, one wonders what exactly store associates will do, and indeed whether there even will be humans on-site.

Clothing 204

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Retail TouchPoints

JANUARY 24, 2022

For in-store associates in particular, the hiring challenges of 2021 are going to remain potent in 2022: 74% of retail executives expect talent shortages for customer-facing positions to continue this year. When it comes to managing the experience online, retailers need to first make sure they are keeping up with existing best practices.

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Fabric

MAY 17, 2023

The company has also embraced omnichannel commerce with its efforts to streamline the customer journey across sales channels and create an unparalleled online shopping experience. A New Strategy for Rapid Global Expansion In 2021, SNIPES significantly expanded its presence in the U.S., by acquiring American sneaker chain Jimmy Jazz.

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eCommerce eCommerce Platforms Shipping Costs EDI 130

Fabric

MAY 17, 2023

The company has also embraced omnichannel commerce with its efforts to streamline the customer journey across sales channels and create an unparalleled online shopping experience. A New Strategy for Rapid Global Expansion In 2021, SNIPES significantly expanded its presence in the U.S., by acquiring American sneaker chain Jimmy Jazz.

eCommerce 130

eCommerce eCommerce Platforms Shipping Costs EDI 130

Fabric

MAY 17, 2023

The company has also embraced omnichannel commerce with its efforts to streamline the customer journey across sales channels and create an unparalleled online shopping experience. A New Strategy for Rapid Global Expansion In 2021, SNIPES significantly expanded its presence in the U.S., by acquiring American sneaker chain Jimmy Jazz.

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eCommerce eCommerce Platforms Shipping Costs EDI 130

Retail TouchPoints

AUGUST 19, 2021

This will help them prepare their omnichannel fulfillment operations and ensure items get to customers in the most efficient, and profitable, way possible. This is where insight into omnichannel behaviors and having an agile workforce strategy can play an invaluable role, according to Kotlyar.

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Supplies Consumer Omnichannel Multi-channel 292

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. offered curbside pickup, but by the end of 2021, that number soared to a whopping 61.8%. It is now the company’s top-rated fulfillment service.

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