Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022. Following are recaps of some of the most pertinent presentations.

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Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

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Retail TouchPoints

DECEMBER 22, 2022

Design and visual merchandising teams in particular rise to the occasion, finding creative themes, materials, lighting and more to evoke delight and holiday spirit among consumers of all ages. Part two will be revealed in this same experience on December 27. . The 2022 Winning Windows recipients at the 2022 PAVE Gala in New York City.

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Consumer Retail Toys Presentation 264

Forrester eCommerce

JANUARY 22, 2019

Omnichannel investments, including in-store pickup and endless aisle, continue to be top strategic investment for digital business professionals at retail organizations.

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Retail TouchPoints

MARCH 9, 2023

Hawkins — who was hired in February 2022, just one month after former Paper Source CEO Winnie Park was appointed to lead the brand — is central to that effort. “We’ve We don’t have an issue with awareness; our customer knows who we are, and if we have the products she’s looking for, she interested.

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Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Business leaders have their eye on other factors like the acceleration of consumer spending and lingering economic challenges.

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Retail TouchPoints

MARCH 28, 2022

More specifically, MINISO has spent the last year-plus bolstering its brick-and-mortar footprint in North America to amplify its proprietary $10 N’ Under concept, which has become beloved among Gen Z consumers. We are thus able to eliminate intermediaries and transfer the benefits to consumers.

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Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand.

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Payment Services Merchant Services Omnichannel Consumer 200

GetElastic

OCTOBER 12, 2021

Taking an omnichannel approach to your commerce strategy will become core for your business to meet modern consumer demands, improve your customer experience and ultimately, your bottom line. Businesses like Stance, Bank of America, and Starbucks, are all great examples of businesses with omnichannel experiences.

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Omnichannel Multichannel Channel Customer Retention 148

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup gained steam during the COVID-19 pandemic as a way to maintain an elevated customer experience while keeping customers and staff safe.

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Retail TouchPoints

AUGUST 11, 2022

With previous experience at Amazon and Starbucks, Sheriff has been tasked with expanding Parachute’s physical presence as it simultaneously expands into new categories — from bath to furniture and even loungewear. Parachute plans to double its physical store footprint and reach 30 operational stores by the end of 2022.

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Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths.

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Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

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Retail TouchPoints

DECEMBER 22, 2022

Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022. 27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022. ” .

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GetElastic

NOVEMBER 29, 2022

This post was originally published in July 2022 and has been updated for relevancy on Nov 29, 2022. Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel.

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Retail TouchPoints

FEBRUARY 7, 2023

But the luxury market sits in a unique position of growth: spending on luxury goods grew approximately 20% in 2022, according to Bain & Company , and it is likely to expand further through 2023. These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands.

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Payments Omnichannel Payment Services Consumer 277

Retail TouchPoints

JANUARY 4, 2023

Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers. Bringing Luxury Online.

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eCommerce Omnichannel Comparison Shopping Recommendation 247

iVend

JUNE 15, 2022

Customers took to social media to vent their frustration about price differentials of up to 40%, and the confusion of some items being more expensive online than in-store, and vice versa. For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation.

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Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

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Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

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Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

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Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

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Retail TouchPoints

MARCH 6, 2023

Overall time in transit was 22% faster in 2022 over 2021 — and 42% faster than in 2020. More than three-quarters (76%) of consumers report that an “unacceptable delivery experience” would strongly or somewhat affect their decision to order from a brand again , Kelley reported. and internationally.

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Shipping Costs Shipping Multi-channel Fulfillment 229

iVend

APRIL 17, 2023

But since late 2022, chatGPT (or chat Generative Pre-trained Transformer to give it its full moniker) has taken AI into new applications and got everyone, well, chatting. iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS?

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Retail TouchPoints

NOVEMBER 29, 2023

However, that doesn’t mean consumers don’t want to go to malls. In fact, more than 40% of adults reported visiting a mall within a two -week period in August, up from 35% at the beginning of June and 30% in the beginning of April, according to Coresight Research’s ongoing survey of 1,600 consumers.

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Small Business Retail Omnichannel Consumer Retail 239

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. direct-to-consumer (DTC) eCommerce sales reached 129 billion, and are projected to reach 151 this year. See How Elastic Path Delivers Unique Customer Experiences.

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Payment Services eCommerce Customer Retention Demo 78

Retail TouchPoints

MAY 9, 2022

DTC ecommerce solution provider ESW will acquire Scalefast , an end-to-end ecommerce company, in a deal that is expected to close by mid-year 2022. Together, ESW and Scalefast will serve customers in more than 200 markets.

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Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

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Retail TouchPoints

SEPTEMBER 27, 2022

1, 2022, Walmart will introduce: An extended Holiday Guarantee returns period allowing customers to return eligible purchases made on or after Oct. 1, 2022, through Jan. The retailer’s new returns processes and expanded inventory are part of Walmart’s strategy to bolster its omnichannel offerings ahead of the holidays.

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Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. RTP: It seems like consumer priorities fall into two main buckets: ease/convenience and health/safety.

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Retail TouchPoints

APRIL 5, 2023

Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints. But the work is not done.

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Retail TouchPoints

AUGUST 17, 2022

While many brands and retailers are focusing on engaging Gen Z, Gen Alpha is slowly creeping into the picture. Gen Alpha — consumers born after 2010 — have grown up immersed in technology. That’s why retailers like Kids Foot Locker are embracing the convergence of community and technology to effectively reach Gen Alpha consumers.

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Retail TouchPoints

MARCH 16, 2022

It’s no secret that the modern shopper’s expectations are higher than ever before, and that means retailers are competing for their business on multiple fronts — from customer experience to delivering last mile perfection. The New Rules of Loyalty: How to Design Data-Driven Experiences. Exploring Omnichannel Retail Maturity.

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Retail TouchPoints

AUGUST 22, 2022

1, 2022, Dillon will replace the retiring Richard Johnson, who will remain as Executive Chairman of the Board through Jan. I am thrilled to be joining Foot Locker, an iconic company that possesses a strong set of values and focus on the customer experience as well as tremendous growth opportunities,” said Dillon in a statement.

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Omnichannel Customer Experience Operations Consumer 206

Ecommerce Platforms

AUGUST 15, 2022

Read below for all the Make it Big Conference details for 2022, including: What is Make it Big? Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference. Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference.

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BigCommerce Workshop eCommerce Platforms Small Business Retail 104

lateshipment

AUGUST 8, 2022

In the 2021 season and 2022 so far, we’ve seen supply chain disruptions, followed by the geopolitical conflict between Russia and Ukraine. How Will the 2022 Holiday Season Be Different? as of June 2022 , the worst since November of 1981, leading to resources such as oil and gas getting really expensive.

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Retail TouchPoints

AUGUST 29, 2023

Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale.

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Payment Services Omnichannel POS Mobile 221