Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

Food and Beverages 295

Food and Beverages Operations Consumer Omnichannel 295

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Brooklinen’s digital operations remain an important part of the business. ” .

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Operations Shipping Costs Omnichannel Customer Data 243

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Shipping Costs 237

Shipping Costs Payment Services Merchant Services Payments 237

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. Great digital experiences are not delivered in silos. As you head into 2022, digital experiences will continue shaping your brand perception and success.

Retail 264

Retail Omnichannel eCommerce Fulfillment 264

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services. dubbed studios.

Omnichannel 239

Omnichannel Shipping Costs Operations Books 239

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 218

Payment Services Operations Fulfillment Supplies 218

Retail TouchPoints

DECEMBER 22, 2022

Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022. 27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022. ” .

Omnichannel 255

Omnichannel Operations Technology Customer Experience 255

Retail TouchPoints

MARCH 28, 2022

At the end of February 2022, the company made a significant mark on the Big Apple, opening a 7,974-square-foot flagship in SoHo. Liu oversees the MINISO business, including product marketing, PR, user operations and global ecommerce, so he shared some exclusive insights into the company’s expansion plans and priorities.

Omnichannel 216

Omnichannel Toys Supplies eCommerce Platforms 216

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022. The retailer has partnered with Guild Education , an education and upskilling platform, to build the program. “As

Books 279

Books Omnichannel Retail Customer 279

Retail TouchPoints

MARCH 29, 2024

billion on their pets in 2022, up from $123.6 According to the American Pet Products Association, Americans spent $136.8 billion in 2021. And a lot of these consumers are millennials and Gen Z, who have adopted entirely new ways of browsing, buying and engaging with brands.

Operations 130

Operations Consumer Customer Experience Omnichannel 130

Retail TouchPoints

APRIL 14, 2023

Express and owner WHP Global have entered a definitive agreement to acquire Bonobos from Walmart for a combined purchase price of $75 million , including $50 million for the Bonobos brand and $25 million for the operating assets and related liabilities of the Bonobos business. Net sales for Q4 2022, which ended Jan. million. “Our

Omnichannel 217

Omnichannel Customer Loyalty Operations Definition 217

iVend

JUNE 15, 2022

Customers took to social media to vent their frustration about price differentials of up to 40%, and the confusion of some items being more expensive online than in-store, and vice versa. For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation.

Customer Experience 98

Customer Experience Customer Retail Channel 98

Retail TouchPoints

MAY 10, 2023

Founded in 1986, Mattress Firm operates over 2,300 brick-and-mortar stores as well as its own ecommerce platform, employing 6,200 retail sales associates. In January 2022 , Mattress Firm filed for an IPO, but cited market volatility when it put those plans to bed one year later , clearing the path for an acquisition.

Omnichannel 240

Omnichannel eCommerce Platforms Operations eCommerce 240

iVend

APRIL 17, 2023

But since late 2022, chatGPT (or chat Generative Pre-trained Transformer to give it its full moniker) has taken AI into new applications and got everyone, well, chatting. iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS?

POS 98

POS Omnichannel Retail Social Media 98

Retail TouchPoints

AUGUST 23, 2022

TCGplayer, which employs more than 600 people, will operate its TCGplayer Marketplace and Authentication Center autonomously following the acquisition, providing eBay with omnichannel capabilities including order fulfillment and cart optimization. The deal is expected to be completed by Q1 2023. Headquartered in Syracuse, N.Y.,

Hobbies 216

Hobbies Order Fulfillment Omnichannel Fulfillment 216

Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. During the call on Nov.

Supplies 247

Supplies Fulfillment Omnichannel Customer Experience 247

Retail TouchPoints

JANUARY 10, 2023

Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. Launched in April 2022 , Buy with Prime is Amazon’s answer to the growing success (and power) of the third-party merchants that sell on its site.

Merchant Services 272

Merchant Services Payment Services BigCommerce Payments 272

Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

Workshop 289

Workshop Omnichannel Arts Fulfillment 289

Retail TouchPoints

APRIL 26, 2022

Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation. The rapidly growing retailer, which raised $100 million in a February 2022 funding round, plans to open 25 new stores in 2022 , with more coming in 2023.

Payment Services 246

Payment Services Omnichannel Shipping Costs Operations 246

Retail TouchPoints

JANUARY 24, 2022

Retailers are heading into 2022 in the face of serious challenges, including inflation and labor shortages, but many executives are confident that the industry will prevail. In fact, 32% believe that retail as a whole will experience 5% growth or more this year, according to Deloitte’s 2022 Retail Industry Outlook.

Retail 243

Retail X-cart Omnichannel Supplies 243

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 211

Shipping Costs Improvements Live Chat Retail 211

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

eCommerce 246

eCommerce Omnichannel Comparison Shopping Recommendation 246

Retail TouchPoints

MARCH 6, 2024

million generated in 2022. Additionally, the eyewear retailer increased average revenue per customer 9.3% in 2023, to $287 , and boosted its number of active customers 2.5% , to 2.33 In only its second full year as a public company, Warby Parker generated net revenue of $71.7 million in 2023, 12% higher than the $669.8

Omnichannel 255

Omnichannel Retail Management Customer 255

Ecommerce Platforms

AUGUST 15, 2022

Read below for all the Make it Big Conference details for 2022, including: What is Make it Big? Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference. Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference.

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BigCommerce Workshop eCommerce Platforms Small Business Retail 104

Retail TouchPoints

AUGUST 22, 2022

1, 2022, Dillon will replace the retiring Richard Johnson, who will remain as Executive Chairman of the Board through Jan. I am thrilled to be joining Foot Locker, an iconic company that possesses a strong set of values and focus on the customer experience as well as tremendous growth opportunities,” said Dillon in a statement.

Omnichannel 210

Omnichannel Customer Experience Operations Consumer 210

Retail TouchPoints

OCTOBER 13, 2023

Netflix has operated multiple pop-up stores around the world, including a multi-title location in Los Angeles that operated during the 2022 holiday season and a Manhattan location tied to the Bridgerton series.

Games 230

Games Operations Consumer Retail 230

Retail TouchPoints

JULY 19, 2023

The retailer began piloting same-day delivery with OneRail in select markets in 2022. This same-day delivery expansion delivers on our Total Home strategy to bring more omnichannel shopping capabilities to DIYers and Pros alike.” “The Orders placed on Lowes.com or the retailer’s mobile app by 2 p.m. will be delivered the following day.

Fulfillment 198

Fulfillment Omnichannel Mobile Customer 198

Retail TouchPoints

SEPTEMBER 22, 2022

The company will continue to operate as a distinct business and brand within WBA after the acquisition. In the first nine months of fiscal 2022, the company saw pro forma sales growth of 57%. John Lucey, Co-founder and current President of Shields, will now lead the company as CEO.

Omnichannel 237

Omnichannel Customer Experience Other Operations 237

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. However, many retailers struggle to deliver these experiences because of limited resources and a lack of expertise. Location-Powered Experiences Drive Results.

Payment Services 234

Payment Services Retail Shipping Costs Mobile 234

Retail TouchPoints

AUGUST 9, 2022

Chico’s FAS first entered into a strategic agreement with fabric in early 2022 to deploy a cloud-based distributed order management and inventory system. The goal of the new partnership is to accelerate the retailer’s digital architecture growth to enable better omnichannel customer engagement.

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Omnichannel eCommerce Channel Operations 262

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. Associates are what keep a robust store-based fulfillment operation running, and keeping their skills sharp is a key ingredient in Walmart’s omnichannel success.

Fulfillment 262

Fulfillment Omnichannel Shipping Costs Supplies 262

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

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Customer Loyalty Customer Retail Shipping Costs 195

Retail TouchPoints

NOVEMBER 3, 2021

Seun Sodipo will take the CFO job in February 2022. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business.

Payments 245

Payments Payment Services Omnichannel Channel 245

Retail TouchPoints

NOVEMBER 17, 2023

“Our broad, strategic partnership should do just that, from changing the ease with which customers can buy vehicles online, to making it simple to use Alexa in Hyundai vehicles for entertainment, shopping, smart home adjustments and calendar checks, to enabling Hyundai to transform their customer experiences and business operations by moving to AWS.”

Customer Experience 205

Customer Experience Supplies Payment Services Mobile 205

Retail TouchPoints

MARCH 8, 2023

The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. Another 12% will be put toward supply chain improvements designed to boost both capacity and the customer experience.

Payment Services 213

Payment Services Supplies Electronics Omnichannel 213

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. Let’s begin the countdown… 5.

Retail 227

Retail Supplies Merchant Services Social Media 227

Retail TouchPoints

APRIL 10, 2023

The ultimate goal is to deliver personalized, omnichannel experiences to customers in all of Pandora’s 100 markets. To do that will take a years-long effort, already underway, to break down data silos and transform the company’s global operations. “As This is about a total transformation.”

Jewelry 220

Jewelry Omnichannel Operations Technology 220