Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. This helped customers trust that we will deliver them the items they need quickly and easily.” Customers also can schedule deliveries for a specific time, which is particularly helpful with pharmacy items.

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Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

Food and Beverages 298

Food and Beverages Operations Consumer Omnichannel 298

Retail TouchPoints

MAY 13, 2022

Retail TouchPoints and design:retail have unveiled the 2022 slate of 40 Under 40 Award winners. Winners were celebrated at a cocktail reception during the 2022 Retail Innovation Conference & Expo , held May 10-12 at McCormick Place in Chicago, and they will be spotlighted in a special report scheduled to publish in July 2022.

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Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

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Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Technology 254

Technology Payment Services Customer Experience Blog 254

Retail TouchPoints

FEBRUARY 9, 2022

With that, the majority of us started to operate more and more aspects of our lives online as well. From social media integrations and dynamic content to increased personalization and artificial intelligence, these advancements are revolutionizing ecommerce experiences around the world. Holistic ecommerce experience.

eCommerce Design 299

eCommerce Design eCommerce Travel Mobile 299

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. It’s important to recognize that this metaverse continuum also includes immersive platforms like Roblox and Web3 technologies like non-fungible tokens (NFTs). Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart.

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Omnichannel Toys Shipping Costs Sporting Goods 247

RetailMinded

JANUARY 4, 2022

With changes in digital marketing, technological trends have emerged and have proven to be beneficial in helping retailers thrive. . So, you might need the help of a reliable technological innovation that streamlines your workload and eases your marketing processes. . Customer Service Robots . Retail marketing isn’t easy.

Technology 98

Technology Retail Social Media Reference 98

365 Retail

APRIL 19, 2022

The shortlist for Retail Technology Show ’s 2022 Innovation Awards has been announced, featuring the top 10 tech picks from the innovations on display at the new flagship event for retail that brings together Europe’s most forward-thinking retailers and leading tech innovators.

Payment Services 75

Payment Services Technology Retail POS 75

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. This is still true.

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Retail Omnichannel eCommerce Fulfillment 265

Retail TouchPoints

DECEMBER 22, 2022

Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022. 27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022. ”

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Omnichannel Operations Technology Customer Experience 257

iVend

JUNE 15, 2022

Customers took to social media to vent their frustration about price differentials of up to 40%, and the confusion of some items being more expensive online than in-store, and vice versa. For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation.

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Customer Experience Customer Retail Channel 98

Retail TouchPoints

MARCH 16, 2023

Prior to the launch, Simbe worked with BJ’s to refine the technology in order to optimize it for the unique layouts and product assortments of a club retailer. More and more retailers are embracing in-store automation and robotics to empower their associates and drive a great customer experience.

Technology 259

Technology Operations Improvements Customer Experience 259

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. trillion worldwide, equivalent to both 10.3%

Payment Services 332

Payment Services Shipping Costs Electronics Fulfillment 332

Retail TouchPoints

APRIL 28, 2023

billion in Q1 2022. Amazon put an emphasis on convenience as a driver for its retail business during the quarter: nearly 26 million customers utilized same-day delivery, up 50% compared to Q1 2022, according to CEO Andy Jassy. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4

Retail 304

Retail Technology Games Fulfillment 304

Retail TouchPoints

FEBRUARY 27, 2024

The third pillar of the new strategy will be simplifying and modernizing end-to-end operations. The retailer plans to rationalize and monetize its supply chain asset portfolio, streamline fulfillment, improve inventory planning and allocation and deliver a scalable technology platform. drop from 2022. Q4 net sales of $8.1

Department Stores 250

Department Stores Fulfillment Supplies Improvements 250

Retail TouchPoints

AUGUST 19, 2022

These digital experiences, however, don’t always look digital to the shopper, according to the report. Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 243

Technology Shipping Costs Omnichannel Mobile 243

Retail TouchPoints

FEBRUARY 1, 2022

In conversations with retailers, technology partners and industry veterans in my network, several points have stood out. 2022 is shaping up to be a big opportunity for sellers as many are looking to diversify distribution away from Amazon, just as new marketplace opportunities are opening up. Alternative Supply Chain Options.

Small Business Retail 233

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Retail TouchPoints

MARCH 28, 2024

drivers an average of 51 hours of lost time in 2022, and that number is on the rise — in 2021, the average was 36 hours. To overcome the challenges that congestion presents, last mile logistics companies are exploring a variety of operational innovations, many of which involve leveraging the latest advances in technology.

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Technology Presentation Travel Operations 253

Retail TouchPoints

JANUARY 11, 2024

has announced a multi-year strategic partnership with Google Cloud to create more personalized and inclusive online shopping experiences, improve customer and associate experiences and drive operational efficiencies through the use of AI and generative AI technologies. (VS&Co.) in a statement.

Supplies 173

Supplies Technology Recommendation Apparel 173

Retail TouchPoints

MARCH 21, 2023

Amazon is planning to eliminate 9,000 jobs over the coming weeks, mostly in its AWS, People Experience and Technology (PXT), Advertising and Twitch businesses.

Payment Services 246

Payment Services Customer Experience Blog Operations 246

Groove

FEBRUARY 16, 2022

This decision affects the customer experience as well as profit margins. A payment processor is a technology that is leveraged by eCommerce merchants in order to complete transactions from a multitude of channels such as credit and debit cards from various banks. Payment gateways are often referred to as payment processors.

Payment Services 195

Payment Services Merchant Services Payments Shopify 195

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand. The solution?

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Payment Services Merchant Services Omnichannel Consumer 200

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. billion in 2022 and is expected to grow at a CAGR of 28.4% Example: Walmart Walmart is applying IoT technologies for effective store equipment management.

Food and Beverages 223

Food and Beverages Payment Services Retail Payments 223

Retail TouchPoints

OCTOBER 16, 2023

Walmart , which had announced plans to open four next-generation fulfillment centers in June 2022 , will build a fifth location scheduled to open in 2026 in Stockton, Calif. The 900,000-square-foot facility will help Walmart fulfill online orders for West Coast customers more quickly and efficiently. “In in a statement. “In

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Retail TouchPoints

FEBRUARY 13, 2024

After years of decline, ContextLogic has sold its discount shopping app Wish for approximately $173 million in cash to Qoo10 , an ecommerce platform that operates localized online marketplaces throughout Asia. Qoo10 is headquartered in Singapore and operates marketplaces in Singapore, Indonesia, Malaysia, mainland China and Hong Kong.

eCommerce Platforms 182

eCommerce Platforms eCommerce Merchant Services Operations 182

Retail TouchPoints

AUGUST 23, 2022

eBay will pay $295 million to acquire TCGplayer , an online collectibles technology platform and marketplace for trading card games. Named the Vault , the space launched in June 2022, and eBay forecasts that it will hold up to $3 billion in assets within the next few years. The deal is expected to be completed by Q1 2023.

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Hobbies Order Fulfillment Omnichannel Fulfillment 212

iVend

JANUARY 17, 2023

But we’re also seeing exciting technology trends * in the retail industry. There has never been so much tech in retail, with retail technology solutions having the power to help attract and retain customers, for sustained growth and profit. See how we’re implementing digital technology in retail stores.

Technology 95

Technology Retail Omnichannel Customer Experience 95

iVend

SEPTEMBER 1, 2022

iVend Success Stories iVend’s retail technology enables retailers to build resilience. Recessions have a tendency to widen the chasm between those retailers who are effective operators with inbuilt resilience, and those who can get by in good times, but struggle when the going gets tough.

Technology 98

Technology Retail Payment Services POS 98

Retail TouchPoints

JUNE 4, 2021

Voice recognition technology has moved beyond the realm of checking the weather and playing music. Pandemic-fueled digital commerce is rapidly increasing the use of voice recognition technology. Consumer preference for contactless retail experiences is expected to remain the norm post-pandemic.

Payment Services 163

Payment Services Payments Small Business Retail Technology 163

Retail TouchPoints

APRIL 14, 2023

Express and owner WHP Global have entered a definitive agreement to acquire Bonobos from Walmart for a combined purchase price of $75 million , including $50 million for the Bonobos brand and $25 million for the operating assets and related liabilities of the Bonobos business. Net sales for Q4 2022, which ended Jan.

Omnichannel 218

Omnichannel Customer Loyalty Operations Definition 218

Retail TouchPoints

MAY 27, 2022

COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S. Throughout 2022 we will test a new frictionless and personalized shopping experience — from the fitting room to checkout,” said Alan Boehme, CTO at H&M Group in a statement.

Payment Services 274

Payment Services Fashion Recommendation Customer Experience 274

Retail TouchPoints

JUNE 16, 2022

The Home Depot will roll out more than 125,000 new hdPhones to associates in order to improve both the worker and customer experience at its stores. The devices, which are being introduced in collaboration with Zebra Technologies , HPE and Aruba , will enable faster communications among staff. stores by the end of 2022.

Mobile 278

Mobile Demo Improvements Customer Experience 278

Retail TouchPoints

NOVEMBER 23, 2022

But digital video offers many more capabilities and far more value today, thanks to artificial intelligence and pioneering advancements made to camera and data storage technologies. As the holiday shopping season approaches, tech-savvy retailers will reassess what video technology offers. Rewiring Retail. The Smart in Smart Video.

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Merchant Services Operations Customer Experience Technology 271

Retail TouchPoints

MARCH 19, 2024

Cookies has been lauded for its next-gen customer experience , which combines high-touch technology, creative merchandising and entertaining brand storytelling. Clinton Ave. The store also features a curated assortment of exclusive, city-specific merch designed by Cookies SF.

Customer Experience 192

Customer Experience Technology Marketing Retail 192

Retail TouchPoints

APRIL 7, 2022

Mattress Firm has hired retail and technology veteran Mickey Mericle as its new Chief Marketing and Experience Officer. She will oversee the retailer’s marketing, advertising and customer experience initiatives as well as lead the development and execution of Mattress Firm’s brand strategy and develop a forward-thinking media strategy.

Marketing 280

Marketing Customer Loyalty Customer Experience Supplies 280

Retail TouchPoints

MARCH 20, 2024

The Save Mart Companies , a 194 -store supermarket chain operating in California and western Nevada, has partnered with Flashfood to offer high-quality groceries at up to 50% off and, not incidentally, divert food waste from landfills. More than 11 million tons of food went to waste in California alone in 2022, according to Flashfood.

Payment Services 233

Payment Services Fulfillment Operations Technology 233