Retail TouchPoints

JANUARY 4, 2023

While consumers enjoy the benefits of shopping online, they often find the experience uninspiring and lacking a certain je ne sais quoi that accompanies shopping at their favorite stores in person. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers.

eCommerce 277

eCommerce Omnichannel Comparison Shopping Recommendation 277

Retail TouchPoints

MAY 22, 2023

Tanger Outlets will deploy a customer engagement platform from Coniq to better empower its retail partners to deliver personalized and contextual offers to consumers. As Tanger continues its transformation, we believe omni experiences and customer data are critical to serve our retailers and guests alike.”

Customer 296

Customer Customer Experience Customer Data Improvements 296

Ecommerce Platforms

APRIL 5, 2023

Today, we’re going to be reviewing some of the top subscription ecommerce platforms available to business owners in 2023. Subscription ecommerce is the term given to an online business model in which consumers sign up for long-term access to a product or service. For consumers, subscription services offer simplicity and convenience.

eCommerce Platforms 104

eCommerce Platforms Subscription Payment Services eCommerce 104

Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits.

Retail 246

Retail Shipping Costs eCommerce Consumer 246

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data .

Customer Loyalty 221

Customer Loyalty Customer Retail Shipping Costs 221

Retail TouchPoints

MAY 16, 2024

Lemonis also shared that the company has entered a “wide-scoping” relationship with Salesforce that centers on cleaning and better leveraging all the customer data Beyond now has from its combined brands. million in June 2023. million , recovering nearly half of what it paid for the BB&B IP. So Where Will Zulily Fit In?

Apparel 162

Apparel Fashion Supplies Toys 162

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. As an online-centric business type, D2C has experienced tremendous growth over the course of the coronavirus pandemic as consumers have reduced their in-store shopping. of all D2C sales.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Ecommerce Platforms

MARCH 8, 2023

Live chat add-ons for ecommerce stores are simple tools which can embed into your existing store, providing customers with access to live chat support. These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

Live chat add-ons for ecommerce stores are simple tools which can embed into your existing store, providing customers with access to live chat support. These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often.

Retail 277

Retail Books Consumer Social Media 277

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. As we all know, in marketing, the main goal is to know the customer. “By But the cost of outsourcing the management of data marts tends to be high.

POS 255

POS Customer Experience Customer Technology 255

Retail TouchPoints

SEPTEMBER 28, 2021

But new laws, regulations and tech policies are forcing businesses to completely rethink how they collect and use data. Additionally, consumers have become more aware of companies’ data collection practices and have actively responded to personalization practices they perceive as shady, intrusive or both. said Kibel.

Consumer 274

Consumer Customer Experience eCommerce Technology 274

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

POS 105

POS Payment Services Payments Omnichannel 105

Ecommerce Platforms

JANUARY 26, 2023

Many entrepreneurs are weighed down by time-consuming tasks that take them away from what they need to do to expand their brands. The CRM should also highlight where specific customers fall on the pipeline and which tasks need to be completed to move them further along the funnel. Managing a business is hard. Gmail or Outlook).

Live Chat 104

Live Chat Social Media Management Mobile 104

Smile.io

MAY 15, 2024

   Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge. Shopify Plus and POS are great options for omnichannel commerce.  Omnichannel commerce is a strategy to reach customers across different platforms.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

NOVEMBER 6, 2023

As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. Census Bureau reports first-quarter 2023 ecommerce sales at $272.6 A recent Bazaarvoice study found that 89% of consumers prefer holiday shopping in-store; 72% said online and 22% prefer social media.

Omnichannel 308

Omnichannel Social Media Channel Mobile 308

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

RETAIL MANAGEMENT SOFTWARE

AUGUST 18, 2023

The NRF report states back-to-school shopping is expected to reach record levels in 2023. Back to School 2023 Trends and Predictions What can retailers expect this back-to-school 2023 season? Use your customer data to tailor your back-to-school promotions and recommendations.

Retail 67

Retail Social Media Consumer Electronics Payments 67

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey. These tech investments are likely to be crucial.

Supplies 241

Supplies Retail Customer Data Technology 241

Retail TouchPoints

APRIL 7, 2023

The goals of this partnership, announced in January 2023, include enhancing access to cybersecurity news, guidance, education and resources for retail industry businesses. Hackers heavily target financial and payment data in breaches. Both organizations are industry leaders in data and guidance in general.

Payment Services 253

Payment Services Magazine eCommerce Improvements 253

lateshipment

NOVEMBER 26, 2023

On the other side of the same coin, 46% of customers say that a positive post-purchase experience makes them more likely to buy from a brand again. Increase in retention, brand reputation, and consumer spending: A positive post-purchase experience can make customers feel happy, valued, and appreciated.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

In 2023, however, the outlook is positive, and the focus is on the customer shopping journey. As retailers adapt to a new normal, a seamless omnichannel experience and hybrid shopping are shaping the future of retail. Here are the top 10 retail trends impacting the industry in 2023.

Shipping Costs 94

Shipping Costs Retail Social Media eCommerce 94

Smile.io

FEBRUARY 2, 2024

  For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022. Mike Rossi 2023 Customer loyalty data snapshot  The study examines key retention metrics year over year by industry and merchant size based on average monthly order count.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. With a compound annual growth rate of 11.3% (2023-2027), the market is expected to reach a volume of US$11,707 million by 2027.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Smile.io

JANUARY 23, 2023

The food and beverage industry is extremely competitive, but once you can lock in a customer to pledge loyalty to your products, you can start building brand loyalty. According to some DTC (direct-to-consumer) insights, the average retention rate for DTC food brands is around 31%.

Food and Beverages 86

Food and Beverages Social Media Customer Loyalty Reference 86

Omnisend

FEBRUARY 1, 2023

These emails can be sent as one-time campaigns or automations based on consumer data (behavior, interaction, previous purchases, etc.) For instance, you can see online brands sending at least one message daily, publishing 2-3 social media posts every day, and so on to stay on top of the consumer’s mind.

eCommerce 147

eCommerce Marketing Social Media Shipping Costs 147

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. ShipBob Reviews (Feb 2023) – The Ultimate Order Fulfillment Solution?

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Retail TouchPoints

AUGUST 30, 2023

Nearly two-thirds of consumers ( 65% ) say they “love” fewer than three brands, according to a U.S.-based With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty. based survey conducted by Dynata.

Customer Loyalty 262

Customer Loyalty Retail Shipping Costs Financial Services 262

Korona

AUGUST 3, 2022

Bridging the gap between offline and online shopping has emerged as one of the first steps to omnichannel success. trillion by 2023. Integrating your POS and eCommerce site means having a holistic view of your customers and business. The ultimate goal is to improve the customer’s shopping experience.

POS 52

POS eCommerce Point of Sale Payment Services 52

Omnisend

FEBRUARY 8, 2023

Emails have become an integral part of how businesses interact with consumers at different stages of the buying journey. Even if you’re growing email lists in a streamlined and segmented way, consumer behavior, interest, and intent changes are unavoidable. For example, let’s imagine a customer abandons their cart.

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. Enterprise e-commerce platforms can help businesses comply with the Payment Card Industry Data Security Standard (PCI DSS).

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Smile.io

AUGUST 25, 2023

From extra time in the playground for parents shopping with kids, to access to its as-is online marketplace for eco-friendly or price-conscious consumers, there is a benefit that speaks to everyone. By giving existing customers points instead of a discount, you give them the option to save their points for an even bigger discount!

Customer Loyalty 78

Customer Loyalty Beauty and Health Customer Food and Beverages 78

CPC Strategy

APRIL 25, 2024

Advertisers cannot access Amazon’s Advertising event-level data, so aggregating over this minimum number really allows us to understand the paths while still protecting that customer data.” Amazon Audiences In 2023 , Amazon launched Audiences for AMC. months of campaign data.

Marketing 84

Marketing Subscription Blog Events 84

RetailMinded

FEBRUARY 8, 2023

Keeping this in mind, as we look ahead into 2023, we are given the choice to embrace challenge and seek opportunity or approach the year without a constructive, proactive plan. The recent National Federation BIG Show helps reveal ways to support this, along with other trends that capitalize on customer experience.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

Retalon

AUGUST 14, 2023

In today’s omnichannel retail world, traditional pricing methods are struggling to keep up. Retail pricing intelligence gives retailers a strategic edge with data-driven pricing decisions. With AI and predictive analytics, retailers can anticipate customer reactions and optimize prices rather than guessing.

Retail 41

Retail Omnichannel Channel Games 41

Korona

MARCH 30, 2023

Faster and more convenient web services, emerging AI tech, augmented reality, and in-depth data processing are just a few of the things that have combined to alter the retail landscape. But what are some of the tech trends in retail in 2023? Omnichannel Shopping Will Continue to Expand This doesn’t simply mean eCommerce anymore.

Technology 52

Technology Payment Services Small Business Retail POS 52