Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023. A major reason for this drop?

Consumer 253

Consumer Shipping Costs Customer Retention Information 253

Smile.io

FEBRUARY 2, 2024

  For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022. Mike Rossi 2023 Customer loyalty data snapshot  The study examines key retention metrics year over year by industry and merchant size based on average monthly order count.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

RetailMinded

FEBRUARY 8, 2023

Keeping this in mind, as we look ahead into 2023, we are given the choice to embrace challenge and seek opportunity or approach the year without a constructive, proactive plan. What is the biggest challenge retailers can tackle by automating their business, and how does automation help save costs by improving business efficiencies? “The

Technology 98

Technology Merchant Services Retail Shipping Costs 98

Smile.io

MAY 12, 2023

Blog Gabrielle Policella Create a customized, eco-friendly unboxing experience One of the key pillars of social responsibility is sustainability. This includes everything from selling sustainable products, using ethical manufacturing processes, and even shipping your products in an eco-friendly manner.

Shipping Costs 85

Shipping Costs Shipping Customer Retention eCommerce 85

Retail TouchPoints

AUGUST 15, 2022

As you develop your plans for 2023, consider these recommendations, based on the 2022 survey findings: Diversify Your Marketing Mix . Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Stand Out Beyond Free Shipping .

Customer Loyalty 185

Customer Loyalty Customer Retail Shipping Costs 185

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. Direct Control : Without having to rely on parties to sell their products, DTC businesses are able to have direct and full control over their pricing, products, and branding.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Smile.io

FEBRUARY 7, 2023

To the now looming recession and an increase in prices of everyday goods and services that every consumer is feeling. They offer tidbits on how to fuel growth in 2023 and trends ecommerce brands should try. Jean predicts these shipping methods are not going anywhere. Things in ecommerce are just different.

eCommerce 96

eCommerce Shipping Costs Merchant Services Social Media 96

Smile.io

MAY 11, 2023

Customers are demanding more than just a great product these days. Having a good product and offering a delightful customer experience is a good starting point–but it’s no longer the end all be all. Keeping on the topic of financial success, sustainable packaging also presents significant cost-saving opportunities.

Shipping Costs 46

Shipping Costs Shipping eCommerce Travel 46

Smile.io

MARCH 20, 2024

  💡 Key Takeaways: Effective loyalty programs incorporate key features —points systems, VIP tiers, referral programs, seamless integration with ecommerce tools, customization and branding, and analytics reporting.  Customers will only be motivated to earn points if the rewards are incentivizing.   Smile.io

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible.   Your customers aren’t engaging with your loyalty program The number one reason to migrate your loyalty program is poor program performance. Install the app now and start boosting your retention revenue.”

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

Korona

JANUARY 5, 2023

Since then, eCommerce has increased every year, and in 2023, that number is expected to reach well over 15%. Optimizing your checkout means a better user experience, which, in turn, increases conversion rates and customer retention. Give your customers the ability to ask questions through a chat support plug-in.

Payment Services 52

Payment Services eCommerce Shipping Costs Payments 52

Smile.io

MAY 15, 2023

While one-time shoppers boost sales in the moment, they’re often attracted by expensive ads and have no intention of making another purchase or engaging beyond their initial discount-driven transaction. This drops the lifetime value (LTV) of your customer and increases marketing costs.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. With a compound annual growth rate of 11.3% (2023-2027), the market is expected to reach a volume of US$11,707 million by 2027.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Smile.io

FEBRUARY 16, 2023

In the past few years, customers are changing their habits from only shopping in-store to purchasing online with 76% of Americans shopping online for clothing. As the cost of acquiring new customers continues to climb, many online fashion retailers are turning to loyalty programs and customer retention.

Fashion 61

Fashion Social Media Events Small Business Retail 61

Smile.io

JANUARY 10, 2024

How to set up a Shopify Plus loyalty program  Through a Smile loyalty program, you can offer rewards, discounts, VIP tiers, and other incentives as a way to acquire, engage, and, most importantly, retain customers. Referrals expand your marketing reach and reduce marketing costs because you have brand advocates doing the work.

Shopify 46

Shopify Social Media Jewelry Customer Loyalty 46