Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. At Coors Field in Denver, Aramark Sports + Entertainment uses the Amazon One “age verification” capability to allow customers 21 and older to purchase alcoholic beverages with a palm scan, without the need to produce an ID card.

Payment Services 213

Payment Services Food and Beverages Customer Experience Technology 213

Retail TouchPoints

AUGUST 11, 2023

Business leaders need to know when it’s appropriate to ask customers for tips, and how much, or risk alienating customers who are fed up with the constant nudging. On most tablet-based point-of-sale systems, you can customize the tip percentages your customers choose from on the tip screen.

Consumer 184

Consumer Payment Services Point of Sale POS 184

Retail TouchPoints

SEPTEMBER 19, 2023

With positive feedback from customers and arena executives, the new technology will now be deployed at Lumen Field, home of the Seattle Seahawks, at the new Seahawks Pro Shop Outlet for the 2023-24 NFL season. We are seeing great traction for this new store, and our fans are enjoying the experience.”

Apparel 241

Apparel Technology Payment Services Games 241

Retail TouchPoints

MARCH 1, 2024

‘Increasingly Personalized, Highly Relevant and Motivational Content’ Noting that Best Buy can attribute “roughly 90% of our revenue to known customers,” Barry explained how the retailer would use its loyalty program to elevate personalization. For Q4 2024, Best Buy’s comp sales fell 4.8% billion generated in Q4 2023.

POS 254

POS Omnichannel Mobile Improvements 254

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. After all, a good point of sale system needs to combine a fantastic range of checkout features, with ease of use, and budget-friendly pricing.

POS 104

POS Payment Services lightspeed Shopify 104

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. After all, a good point of sale system needs to combine a fantastic range of checkout features, with ease of use, and budget-friendly pricing.

POS 104

POS Payment Services lightspeed Shopify 104

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. trillion in 2023. For example, Visa introduced new evidence requirements in April of 2023. And that market value is expected to increase by 11.17% each year.

Merchant Services 261

Merchant Services Payment Services Payments eCommerce 261

Retail TouchPoints

JULY 21, 2023

In June 2023 , Instacart partnered with Aldi to make nearly 2,000 of its most popular items available for delivery in as fast as 30 minutes , and in May, Sprouts Farmers Market began leveraging Instacart’s Carrot Ads platform to launch its own retail media network. The solution will roll out to Schnucks stores in the coming months.

Electronics 204

Electronics Technology eCommerce Operations 204

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. She can be reached at kathy.kimple@osf.digital.

Shipping Costs 211

Shipping Costs Improvements Live Chat Retail 211

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. A mere 9% ranked it as their top goal for 2023. Then, the next layer encompasses employee experience and people investments.

Operations 235

Operations Improvements Technology Management 235

iVend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. In fact, 44% of retailers cited mobile POS implementation or enhancement as their top POS retail innovation priority * in 2023, up from 33% the previous year. Sell anywhere.

POS 52

POS Electronics Payment Services Point of Sale 52

Retail TouchPoints

AUGUST 29, 2023

The cashierless tech has been making inroads at a number of different retailing venues: Sainsbury’s deployed the Just Walk Out technology at a convenience store in November 2021 ; In March 2023 , the technology was reportedly expanding to 200 Panera Bread locations; and Six Flags and Coors Field added Amazon’s cashierless tech in May 2023.

Payment Services 189

Payment Services Technology Retail Point of Sale 189

Retail TouchPoints

DECEMBER 25, 2023

billion for the second quarter of 2023 compared to the same period the prior year. Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. in its fiscal year 2023 (ending in September) versus 2022…which may come as no surprise to you at all if you’ve been in a Costco on a Saturday lately.

Customer Experience 219

Customer Experience Customer Retail Point of Sale 219

iVend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. In fact, 44% of retailers cited mobile POS implementation or enhancement as their top POS retail innovation priority * in 2023, up from 33% the previous year. Sell anywhere.

POS 52

POS Mobile Payment Services Point of Sale 52

Mi9

JULY 5, 2023

MIAMI, FLORIDA, July 5, 2023 – Mi9 Retail, a leading provider of Retail Software, is pleased to announce that the Aubuchon Company has successfully piloted Mi9 Store Self-Checkout in their hardware and home improvement stores. Mi9 Store Self-Checkout software uses intuitive and highly configurable UX to engage customers and process sales.”

POS 52

POS eCommerce Point of Sale Fashion 52

Mi9

OCTOBER 17, 2023

MIAMI, FLORIDA, October 16 , 2023 – Mi9 Retail, a leading provider of end-to-end retail software solutions, is pleased to announce another successful implementation of their Retail Software Platform on Mi9 Cloud. With enhanced visibility into real-time data, store associates can make informed decisions and improve customer service.

Merchant Services 40

Merchant Services Retail POS Point of Sale 40

Retail TouchPoints

JUNE 28, 2023

But if you’re not fully connecting inventory, orders and customer information, nothing else is going to work,” said Dave Bruno, Director of Retail Market Insights at Aptos , in an interview with Retail TouchPoints. Step 5: Align All Teams on the Vision and Execution Plan Store design no longer operates in a silo.

Technology 240

Technology Consumer Mobile Operations 240

Retail TouchPoints

JANUARY 12, 2024

Expanding Just Walk Out Capabilities Amazon has been enhancing the Just Walk Out technology in recent months: in September 2023 , Amazon incorporated RFID tag technology to allow customers at two Seattle sports venues to purchase RFID-tagged apparel.

Food and Beverages 232

Food and Beverages Payment Services Technology Apparel 232

Retail TouchPoints

APRIL 25, 2024

Yes, self-checkout machines, as they operate today, may offer more opportunities to accidentally, or intentionally, make off with extra products or pay less than what is owed. Retailers are caught between a rock and a hard place. With those kinds of churn rates, it’s impossible to have adequate staffing in the store.

Payment Services 192

Payment Services Technology Consumer Retail 192

Korona

AUGUST 3, 2022

By integrating your eCommerce and point of sale system, you can extend your website’s existing functionality and attract a broader audience to your brand. This article discusses the benefits of eCommerce POS integration and how to integrate a point of sale system with your website. trillion by 2023.

POS 52

POS eCommerce Point of Sale Payment Services 52

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Korona

AUGUST 9, 2022

Of the 79 major retailers that reported earnings between April 1 and May 23 of this year, 59% revealed a decline in consensus revenue estimates for 2023, and 71% saw a decrease in earnings before interest, taxes, depreciation, and amortization (EBITDA) estimates for 2023, according to a report released by McKinsey. Supply Chain Impact.

Shipping Costs 97

Shipping Costs Small Business Retail Payment Services POS 97

Korona

FEBRUARY 27, 2023

They should also have a strong knowledge about menu items to assist customers when needed. Shift Supervisor A shift supervisor oversees each shift, ensuring that baristas and cashiers perform their tasks correctly and providing an enjoyable customer experience.

Payment Services 52

Payment Services POS Point of Sale Operations 52

Retail TouchPoints

MARCH 30, 2023

But it’s retailers’ reluctance to move their point of sale (POS) systems from a traditional client/server setup to a cloud-based architecture that really slows down progress. Executives from Salesforce used data to help retailers better balance these factors and identify their winning strategies for 2023 — and beyond.

POS 266

POS Omnichannel Webinar Point of Sale 266

Algopix

JULY 20, 2023

Integration simplifies the payment process, eliminates manual data entry, and enhances the overall customer experience. It offers a suite of tools, including point-of-sale solutions, online payment processing, and invoicing capabilities.

Payment Services 18

Payment Services Merchant Services eCommerce Payments 18

iVend

APRIL 5, 2023

iVend Point of Sale (POS) iVend are leading experts in retail point of sale. Read more A point of sale (POS) system is the nerve centre of any retail operation. Cloud point of sale can be accessed from anywhere, is automatically updated and doesn’t have to be replicated across every store.

Customer Experience 52

Customer Experience Payment Services POS Improvements 52

Ecommerce Platforms

MARCH 3, 2023

It also offers powerful POS (point of sale) software, enabling you to manage your in-person and online sales efforts in unison. However, there are plans to roll this out to users in Canada, the UK, and Europe in 2023. However, this service is only available to sellers operating from the US. Further reading ?

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Korona

FEBRUARY 16, 2021

Studies reveal that by 2023, money spent on technologies and digital-transformation-enabled services worldwide will reach $2.3 It’s about improving the customer experience and engaging with your shoppers on a deeper level. This helps your business operations to become smoother and more efficient. Emails are old news.

Small Business Retail 52

Small Business Retail Payment Services Payments POS 52

ESW

SEPTEMBER 29, 2023

In 2023, that percentage jumped to 50%. “As It also allows for more flexible inventory strategies which help maintain margin while improving customer experience. Multichannel, on the other hand, deploys separate marketing, promotion and customer experiences over separate channels.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

iVend

APRIL 6, 2023

A point of sale (POS) system is the nerve centre of any retail operation. It performs the core functions in the store – managing the customer transactions that enable you to trade and taking the payments that make up your revenue. iVend Point of Sale (POS) iVend are leading experts in retail point of sale.

POS 97

POS Payment Services Point of Sale Payments 97

iVend

FEBRUARY 14, 2023

In the world of retail, this convergence is no less important, and retailers are increasingly understanding that connected retail is not just a ‘nice to have’, but the essential underlying approach to customer engagement and business success in 2023 and beyond. What is connected retail? How does connected commerce benefit the retailer?

Retail 98

Retail POS Reference Mobile 98

Ecommerce Platforms

FEBRUARY 22, 2023

The platform is an easy-to-use store builder which has operated under Lightspeed’s umbrella since 2021. Note that if you want to make the most of point-of-sale, you’ll need to invest in a suitable card reader. Is it possible to proceed with a point of sale integration? ? Ecwid doesn’t exactly break this mold.

Payment Services 104

Payment Services Merchant Services eCommerce Payments 104

Retalon

AUGUST 14, 2023

Customers expect seamless integrated shopping experiences across channels – online, mobile, in-store, etc. An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond. Remain Customer-Obsessed The heart of omni is enriching customer experiences.

Omnichannel 41

Omnichannel Retail Multi-channel Payment Services 41

Retail TouchPoints

FEBRUARY 6, 2023

So far, 2023’s business outlook has been marked by uncertainty: Will a recession hit, and if so, how severe will it be? In fact, 45% of respondents said they are planning to actually grow their store footprint in 2023, with only 9% planning cuts, and half of respondents said they plan to spend more on in-store technologies in 2023.

Payment Services 244

Payment Services POS Omnichannel Retail 244

Retail TouchPoints

NOVEMBER 20, 2023

Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). In recent months, The Home Depot, Foot Locker, Target and other retail giants have suggested that shoplifting is cutting significantly into their respective profits. According to a June study by the U.S.

Small Business Retail 307

Small Business Retail Payment Services Retail Sporting Goods 307

iVend

JULY 10, 2023

The global ecommerce market in 2023 is worth $5.5 Read more Success in the world of retail is therefore not about focussing on one or the other – it’s about operating across all ecommerce and in-person channels. In other words, offering an omnichannel experience. trillion (USD) and is set to reach$ 8.1 trillion** by 2025.

Omnichannel 98

Omnichannel eCommerce POS Magento 98

iVend

JULY 10, 2023

The global ecommerce market in 2023 is worth $5.5 Read more Success in the world of retail is therefore not about focussing on one or the other – it’s about operating across all ecommerce and in-person channels. In other words, offering an omnichannel experience. trillion (USD) and is set to reach$ 8.1 trillion** by 2025.

Omnichannel 94

Omnichannel POS Magento Shopify 94