Retail TouchPoints

SEPTEMBER 3, 2024

Although store design and experience teams expect to have higher budgets over the next year, they’re increasingly plagued by the same challenges — and some new ones to boot. How can store design teams best prioritize their efforts and ensure their “in real life” (IRL) experiences align with both consumer and business needs?

Technology 230

Technology Customer Experience Events Consumer 230

Retail TouchPoints

JUNE 3, 2024

The 40 Under 40 Awards and its winners represent the diversity of the retail industry and its various players: brands, technology vendors, agencies and consultancies, and design firms. For the fourth year, Retail TouchPoints and Design:Retail are revealing a new class of emerging leaders worth knowing.

Omnichannel 307

Omnichannel Operations Management Books 307

Retail TouchPoints

APRIL 23, 2024

Takeaway: 2024 will be the Year of Commerce Media While the likes of Temu, TikTok, Amazon and Snap battle it out for control of the valuable U.S. The commerce media opportunity will truly come to the fore in 2024, and the smart players will be grabbing this chance with both hands. Nick Morgan is the CEO and Founder of Vudoo.

eCommerce 227

eCommerce eCommerce Platforms Games eCommerce Marketing 227

Retail TouchPoints

AUGUST 20, 2024

The retail sector is facing a complex economic environment in 2024. Some of the key challenges brands face in the latter half of 2024 include: Budget constraints : With economic uncertainty, especially in an election year, many retailers have tighter budgets and must prioritize spending on initiatives that offer the highest returns.

PPC 216

PPC Merchant Services Marketing Multi-channel 216

Retail TouchPoints

OCTOBER 23, 2024

It was a different architecture, and it wasn’t as flexible and agile as more modern technology. After starting their partnership in August 2023, the companies moved “in earnest” through an initial pilot in May 2024 and started their full deployment in June 2024.

POS 213

POS Omnichannel Fulfillment Subscription 213

Retail TouchPoints

OCTOBER 2, 2024

The ecommerce experience from Trove, which acquired the full-service resale platform Recurate in August 2024 , includes mixed-cart functionality that allows customers to combine both new and used products in a single checkout.

Shopify 245

Shopify Operations Channel Management 245

Retail TouchPoints

JUNE 3, 2024

In addition to enhancing JD’s ecommerce experience, the Algolia solution will provide the retailer with global AI search and revenue analytics, unlocking a new set of analytics and data for the business. In April 2024 JD Sports beefed up its U.S. presence with the purchase of sports retailer Hibbett for $1.1

Omnichannel 224

Omnichannel Technology eCommerce Channel 224

365 Retail

JULY 19, 2024

As the retail industry evolves, physical display trends are essential for capturing customer attention and driving sales. In 2024, several innovative trends in visual merchandising and physical displays are set to transform retail environments. Here are five key trends to watch out for.

Retail 104

Retail Online Catalogues Omnichannel Workshop 104

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 97

Payment Services Retail Supplies Omnichannel 97

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 115

eCommerce Payment Services Cryptocurrencies Shipping Costs 115

Algopix

APRIL 14, 2024

As we step into 2024, it’s time to shine a spotlight on the 20 most influential eCommerce marketing leaders who are shaping the industry’s future. The 20 Most Influential eCommerce Marketing Leaders of 2024 1. LinkedIn 2. LinkedIn 7. Her work has been pivotal in adapting to the changing music consumption landscape.

eCommerce Marketing 110

eCommerce Marketing eCommerce Marketing Toys 110

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The POS Becomes a Customer Engagement Hub Retailers are taking advantage of the fact that everyone (except browsers and shoplifters) must interact with a POS system at some point during their shopper journey.

Point of Sale 221

Point of Sale POS Payment Services Merchant Services 221

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. And he believes we’ll see a similar focus in 2024. Coming in, I felt this was going to be a proving point for AI.

ACH 236

ACH Multi-channel Technology Customer Retention 236

Retail TouchPoints

APRIL 5, 2024

LEGO House, in the company’s headquarters city of Billund, Denmark, already carries the KultureCity Sensory Inclusive certification, and the company plans to expand it to stores in more countries later in 2024. The retailer announced it would use its Inclusive Spaces Framework in all newly opened and renovated stores in February 2024.

Channel 260

Channel Technology Retail Other 260

Retail TouchPoints

JANUARY 11, 2024

2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. Retailers must move quickly to deploy transformative technologies or risk putting relevancy and their brand experience at risk. Support and scale customer service.

Retail 233

Retail eCommerce Technology Social Media 233

Retail TouchPoints

JULY 23, 2024

“Instead of deprecating third-party cookies, we would introduce a new experience in Chrome that lets people make an informed choice that applies across their web browsing, and they’d be able to adjust that choice at any time. Marketers also need to meet their customers where they are and engage with them via those channels.

Technology 243

Technology Blog Channel Marketing 243

Retail TouchPoints

OCTOBER 8, 2024

It’s unclear why B2B ecommerce is often compared with B2C, given how different the experiences are for buyers and the underlying infrastructures for selling products online. Yet the comparisons persist, with many B2B companies frustrated that they can’t fully monetize their ecommerce channel.

B2B 244

B2B eCommerce Platforms eCommerce B2C 244

Retail TouchPoints

MARCH 25, 2024

trillion in 2024 to $1.57 Therefore, success in the ecommerce industry in 2024 and beyond requires more than great products and marketing. Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience.

Small Business Retail 287

Small Business Retail eCommerce Shipping Costs Retail 287

Fabric

MARCH 28, 2023

Furthermore, losing control of the customer experience can attract bad actor sellers and expose businesses to financial, legal, and operational risks. Its marketplace now generates 1 in 4 sales by third-party sellers, and its GMV is expected to represent 20% of total Best Buy Canada sales by 2024. million SKUs.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

Retail TouchPoints

AUGUST 17, 2022

While many brands and retailers are focusing on engaging Gen Z, Gen Alpha is slowly creeping into the picture. Gen Alpha — consumers born after 2010 — have grown up immersed in technology. That’s why retailers like Kids Foot Locker are embracing the convergence of community and technology to effectively reach Gen Alpha consumers.

Social Media 265

Social Media Omnichannel Consumer Apparel 265

Retail TouchPoints

SEPTEMBER 23, 2024

Our customers’ experience with your products and your brands and your prices really defines for a lot of them what it is to shop at Amazon,” said Herrington, speaking to sellers at Accelerate. “ And could you in fact be missing out on some of the biggest technology and supply chain advancements by resisting?

Multi-channel 222

Multi-channel Supplies Fulfillment Retail 222

365 Retail

MARCH 27, 2024

And with nearly 90% of UK adult consumers owning a smartphone , it goes without saying that any business that prioritises their mobile shopping experience will maintain significant benefit over competitors who don’t. Consumer Expectations are Leading the Charge Customer expectations from the online shopping experience are higher than ever.

Mobile 57

Mobile Omnichannel Order Fulfillment Customer Experience 57

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. Rewards at the ready for returning customers In 2024, customer loyalty will continue to be emphasised as a key driver of growth, as acquiring new customers becomes increasingly expensive.

Retail 62

Retail Gifts Shipping Costs Customer Loyalty 62

Retail TouchPoints

NOVEMBER 5, 2024

But what began out of necessity or an abundance of caution has become habitual; while the percentage dipped slightly in 2023, it rose to 67% in 2024. It gives customers seamless access to everything that the store has to offer: counter departments, order-ahead capabilities, aisle location, deal clipping and more.” will make its U.S.

Mobile 231

Mobile Operations Consumer Shopify 231

Pivotree Blog

JANUARY 31, 2024

With 40,000 attendees, 6,200 brands, and more than 1,000 other exhibitors, NRF 2024 – Retail’s Big Show took the industry by storm, and the dust has all but settled. Omnichannel retail was a key theme, with discussions on how retailers can bridge the gap between online and offline channels to enhance customer satisfaction and drive sales.

Omnichannel 52

Omnichannel Supplies Events Channel 52

RetailMinded

AUGUST 1, 2024

In this guide, we’ll discuss how you can streamline the process and utilize various technologies and strategies that we will outline. We will examine some of the latest technologies, such as barcoding, RFID, and inventory management software. Regardless, the importance of inventory management remains the same.

Management 59

Management eCommerce Retail Technology 59

Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Fabric

FEBRUARY 29, 2024

With fabric OMS, not only do today’s modern retailers have a unique opportunity to leverage the latest technology to deliver superior total cost of ownership (TCO), they also have the flexibility they need to drive great business outcomes. It was launched with a design partner during the holidays and announced at NRF 2024.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Demo 130

Retail TouchPoints

MAY 14, 2024

Qurate Retail’s New App and FAST Channel Qurate Retail’s Sune shopping app. Image courtesy Qurate) HSN and QVC are the indisputable OGs of live shopping, and their parent company Qurate Retail Group is making a concerted effort to bring the brands’ decades of expertise into new media channels. But Qurate isn’t giving up on TV.

Social Media 285

Social Media eCommerce Channel Events 285

Retail TouchPoints

AUGUST 18, 2021

For those still fighting for their share of the retail market, customer engagement hubs (CEHs) are a life raft keeping businesses from sinking. Notably, Gartner also estimates that by 2024, more than half of online ads will be targeted based on consumer emotions — identified by a combination of AI, biometrics and sensors.

Customer 282

Customer Banking Customer Experience Channel 282

Fabric

JANUARY 16, 2024

NEW YORK – NRF 2024 – Jan. 16, 2024 – fabric , the creators of the next-generation commerce platform, today announced the availability of fabric Order Management System (OMS). Today’s retail landscape demands a delicate balance between innovation in customer engagement and operational efficiency.

eCommerce 130

eCommerce eCommerce Platforms Retail Fulfillment 130

Fabric

DECEMBER 6, 2023

In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Today’s retailers, grappling with the complexities of distributed inventory networks and multifaceted sales channels, require a solution that is both effective and intuitive.

Omnichannel 130

Omnichannel Multi-channel Retail Point of Sale 130

Retail TouchPoints

DECEMBER 15, 2023

More practices will open through 2024, and all locations will be powered by Chewy’s custom-built open platform, which has helped the brand create a robust, customer-focused experience across all channels. Strategically, venturing into medtail isn’t a stretch for the Chewy business.

Fulfillment 239

Fulfillment Customer Channel Operations 239

Retail TouchPoints

JANUARY 22, 2024

In the face of this, the practice of Dynamic Creative Optimization (DCO) can offer a transformative way to navigate the complexities of marketing in 2024. The technology algorithmically evaluates all possible ad arrangements, continuously optimizing creative elements to achieve the best possible performance.

Retail 246

Retail Technology Marketing eCommerce 246

Retail TouchPoints

OCTOBER 10, 2023

In 2024, mobile commerce sales are expected to hit $534.18 Marketers must ensure their links work effectively, whether traffic is coming from creators and influencers ( who get screwed if you don’t fix this ), from paid channels like affiliate and social, or from their own channels, including CRM. billion, up from $415.93

Mobile 235

Mobile Retail Social Media Payment Services 235

Retail TouchPoints

AUGUST 2, 2024

The official date of closure was July 14, 2024. Develop a clear understanding of their tastes, values and interests, and then offer them a personalized shopping experience through high-quality customer service, unique product offerings, multi-channel engagement and community involvement.

Clothing 250

Clothing Multi-channel Fashion Operations 250

Retail TouchPoints

JUNE 17, 2024

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. With increased channels comes an increased pressure to prove return on ad spend, which is now more difficult due to an overload of data but unclear metrics to demonstrate success.

Merchant Services 247

Merchant Services Retail Payments Gifts 247