Retail TouchPoints

JANUARY 3, 2024

The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction. Retailers must recognize that an efficient returns process is not just a cost-saving measure but also a growth strategy.

Retail 275

Retail Shipping Costs Improvements Customer Experience 275

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 241

Shipping Costs Improvements Live Chat Retail 241

Retail TouchPoints

JANUARY 2, 2024

Bobby Stephens, Principal at Deloitte Consulting and a leader in Deloitte Digital’s Retail & Consumer Products practice, shared insights to help guide retailers’ priorities in 2024 and beyond. The financial piece is important, where people get access to additional discounts, special prices or free stuff.

Consumer 289

Consumer Shipping Costs Customer Retention Information 289

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. Rewards at the ready for returning customers In 2024, customer loyalty will continue to be emphasised as a key driver of growth, as acquiring new customers becomes increasingly expensive.

Retail 62

Retail Gifts Shipping Costs Customer Loyalty 62

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Omnisend

JANUARY 10, 2024

Get it now See pricing What is lifecycle email marketing? In simple terms, lifecycle email marketing is an approach that’s aimed at connecting with prospects throughout their lifecycle with your brand, right from learning about your business to becoming a loyal customer. Let’s get started.

Marketing 88

Marketing Customer Retention Social Media Customer Loyalty 88

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78