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20 Best Shopify Apps For Your eCommerce Store: Marketing, Customer Service, Shipping, Fraud, & More

Groove

Best Shopify Apps for Your Shopify Store: Dive into our eBook for top marketing, customer service, shipping, and fraud solutions in 2024.

Shopify 195
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The Essential Guide to Shopify ERP Integration [2024]

Groove

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service. Finally, some ERP systems could have customization limitations. Set up shipping rates and methods.

Shopify 393
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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction.

Live Chat 205
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Best Buy to Exit Physical DVD and Blu-Ray Sales in 2024

Retail TouchPoints

In yet another sign of the triumph of streaming, Best Buy will reportedly stop selling physical DVDs in-store and online beginning in 2024, according to CNBC and other media outlets. The news comes just a few weeks after Netflix announced that after 25 years it had shipped its last physical DVD.

Shipping 253
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Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024

Retail TouchPoints

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 274
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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

I think we all hope that coming into the next few years we’ll see more brands willing to inspire their customers and understand the inherent value in that. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. customer experience). Baird: Store KPIs really need to change.

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Deloitte Shares Loyalty Trends and Best Practices for 2024

Retail TouchPoints

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. The hope is that you are driving traffic, driving attachment and other purchases that then drive up the lifetime value of that customer.”

Consumer 288