Forrester eCommerce

MARCH 20, 2024

On March 18, 2024, when NVIDIA’s GPU Technology Conference […]

Technology 412

Technology Operations Customer 412

Forrester eCommerce

OCTOBER 25, 2023

Digital commerce in 2024 will adopt artificial intelligence and augmented reality to solve specific use cases. Overall, digital businesses will apply surgical precision, rather than sweeping change, to their technology decisions. Read our predictions.

Technology 388

Technology Social Media Management Retail 388

Forrester eCommerce

AUGUST 1, 2023

A precarious economy has tempered business and technology leaders’ budget expectations. Our 2024 Planning Guides advise on where to invest and experiment for success. But now is not the time to retreat.

Technology 360

Technology Customer Marketing 360

Forrester eCommerce

OCTOBER 24, 2023

Forrester’s Predictions 2024 for Europe show a dynamic year ahead, with new technologies, reporting requirements, and ways of working. Read our predictions for Europe.

Technology 410

Technology Customer 410

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

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B2B eCommerce BigCommerce Omnichannel 240

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). But many of these tasks may just represent the low-hanging AI fruit.

Retail 309

Retail Customer Experience Technology Operations 309

Forrester eCommerce

MARCH 26, 2024

I’m kicking off research on a new technology market! Our Digital Customer Interaction Solutions Landscape, Q1 2024 report is now live, and a Forrester Wave™ evaluation will be publishing in June. Guess what?

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Customer Technology Marketing Customer Experience 228

Forrester eCommerce

OCTOBER 25, 2023

Get an overview of our B2C marketing predictions for 2024. B2C marketing CMOs will need to navigate AI and prioritize the practical amid a tense political atmosphere.

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B2C Marketing Technology Customer 387

Forrester eCommerce

OCTOBER 30, 2023

In 2024, we’ll see SaaS sales hit 75%, genAI drive modernization efforts, and at least one vendor megadeal. Learn more in Forrester’s 2024 enterprise software predictions.

Marketing 387

Marketing Information Technology Customer 387

Forrester eCommerce

JANUARY 26, 2024

I’m pleased to announce the publication of The B2C Customer Data Platform Landscape, Q1 2024. Forrester’s landscape research is a valuable resource for marketers to understand and differentiate the range of solutions available to them in a very dynamic market.

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B2C Customer Data Marketing Customer 265

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Cornelius: We’ve seen engagement-driven concepts with more community stores.

Sporting Goods 288

Sporting Goods Technology Omnichannel Operations 288

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago.

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Retail Article Omnichannel Customer Experience 226

Retail TouchPoints

MARCH 19, 2024

If Newton’s third law (“For every action there is an equal and opposite reaction”) holds true in marketing in 2024, we’re going to see some incredible creativity. But I believe that 2024 will also provide many reminders of the power of effective, empathetic, truly human storytelling that cuts through the AI homogeneity.

B2C 252

B2C Multi-channel B2B Marketing 252

FastSpring

APRIL 26, 2024

If so, join FastSpring in Paris at VivaTech 2024 at Booth C45! With over 150,000 visitors, VivaTech contributes to the acceleration of innovation by connecting startups, technology leaders, large companies and investors addressing the world’s greatest challenges. The post FastSpring at VivaTech 2024!

Merchant Services 121

Merchant Services Payment Services Demo Subscription 121

Forrester eCommerce

APRIL 9, 2024

In 2024, MWC was about all tech topics, particularly the big themes of AI and APIs, going beyond just telco themes.

Mobile 275

Mobile Management Technology Customer 275

365 Retail

APRIL 26, 2024

Artificial intelligence (A)-driven in-store workforce scheduling solution, Orquest , has been announced as the winner of the 2024 Innovation Awards by the Retail Technology Show. It enhances retail operational efficiency, fosters frontline team well-being and delivers an optimised customer experience.

Technology 62

Technology Retail Events Operations 62

Groove

DECEMBER 7, 2023

What Do I Need To Know About Etail West 2024? If you’re a retailer, technology partner, or systems implementer looking for a place to showcase your products and network, then mark your calendars! Etail West 2024 is the go-to event for staying on top of the constantly changing eCommerce world. Are you in the eCommerce industry?

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Events Social Media Workshop Download 195

Forrester eCommerce

OCTOBER 19, 2023

While Workday Solutions Marketplace is not a new concept to Workday customers, what is new is the soon-to-arrive Workday AI Marketplace. At the recent Workday Rising event, the company’s annual customer conference, Workday announced a new marketplace for its customers to find and deploy Workday-trusted AI solutions.

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Customer Events Information Technology 417

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. We’ve also integrated modern equipment and technology to enable our providers and patients alike to experience best-in-class healthcare technology.

Electronics 301

Electronics Omnichannel Technology Customer Experience 301

Forrester eCommerce

FEBRUARY 27, 2024

Regional cross-border payment infrastructures are proliferating, and business customers now have richer payment rail choices. And the fast development of emerging technologies such as AI/ML and blockchain makes the competitive landscape competition […] This has enabled fintech firms to deepen their market penetration.

B2B 387

B2B Marketing Banking Games 387

Groove

APRIL 16, 2024

A user-friendly interface and plenty of customization options are two of the big reasons why Shopify has reached its current level of popularity. Depending on the plan you choose, Shopify offers a wide range of features and apps designed to help you build your eCommerce store and attract customers.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

365 Retail

MARCH 12, 2024

EuroCIS 2024, held from 27 to 29 February in Düsseldorf, Germany, reaffirmed its status as a pivotal event for retail technology innovation, drawing 475 exhibitors from 41 countries and over 13,500 trade visitors from 95 countries. The emphasis was on creating efficient, competitive retail environments through innovative technology​​.

Technology 62

Technology Payment Services Retail Events 62

Forrester eCommerce

MAY 7, 2024

In 2022, I examined the Anti-Money Laundering (AML) landscape in Asia Pacific (APAC), highlighting the key trends and technologies. New hotspots have emerged for money launderers, while innovative technology has also emerged to fight back against them. Since then, much has changed.

Technology 242

Technology Financial Services Management Customer 242

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 272

Retail Shipping Costs Improvements Customer Experience 272

Forrester eCommerce

OCTOBER 24, 2023

In 2024, tech leaders will struggle to find the skills and talent to make the most of AI and power growth. Learn more in our 2024 predictions for tech leaders.

Technology 212

Technology Customer 212

Forrester eCommerce

AUGUST 8, 2023

For 2023, Forrester recommended a steadfast approach to technology decisions to reconcile any hasty investments made in the pandemic years. With that work now forming the foundation for future business growth, it’s time to accelerate into 2024 with a pragmatic approach to innovation.

Recommendation 195

Recommendation Technology Information Customer 195

Forrester eCommerce

APRIL 17, 2024

This blog introduces you to the report on how each provider measures up and helps enterprise technology leaders select the right one for their needs. In our 25-criterion evaluation of Workday services providers, we identified the most significant ones and researched, analyzed, and scored them.

Technology 254

Technology Blog Financial Services Banking 254

Retail TouchPoints

JANUARY 11, 2024

13 to 16, 2024. Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. The Startup Hub also will feature new solutions from young companies offering examples of a wide range of retail technologies.

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Workshop Supplies POS Presentation 246

365 Retail

NOVEMBER 29, 2023

Registration for the Retail Technology Show (RTS), the leading event that connects the industry’s changemakers and brings together Europe’s most forward-thinking retailers and leading tech innovators, is now open. Meanwhile, a new dedicated Ecommerce Pavilion will showcase the latest technologies for digital commerce.

Technology 57

Technology Retail Events Payment Services 57

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Mitchell will lead the stores, technology and supply chain teams in addition to his current real estate and finance responsibilities. I’m excited that Tony Spring has been appointed Macy’s Inc.’s

Home Furnishings 256

Home Furnishings Omnichannel Supplies Operations 256

Forrester eCommerce

MARCH 18, 2024

Last week, we issued our analysis of the Q4 2023 earnings announcements of large public technology service providers. First, tech service providers grew much slower in 2023 than in 2022 signaling a belt tightening in technology spend. But providers project faster growth in 2024 fueled by core transformations and investments in AI.

Technology 415

Technology Customer 415

365 Retail

OCTOBER 20, 2023

Since it began in 2004, Integrated Systems Europe (ISE 2024) – the world’s premier exhibition for professional audio visual (pro AV) and systems integration – has grown in size, strength and influence to become an industry-defining event. But the smart retailers are the ones that have responded by embracing technology.

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Technology Retail Events Workshop 73

Forrester eCommerce

MARCH 27, 2024

Written by Hannah Jachim, Senior Research Associate Both on-the-glass and below-the-glass technologies drive digital experiences in manufacturing.

Supplies 228

Supplies Technology Consumer Customer 228

Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 268

Customer Experience Payment Services Improvements Customer 268

UpSellIt

APRIL 22, 2024

Upsellit took home the gold for Best Use of Data & Insights at the 2024 US Partnership Awards! This accolade serves as a testament to our cutting-edge technology and strategic expertise that consistently deliver exceptional outcomes for our clients.

Comparison Shopping 142

Comparison Shopping Technology Conversion Optimization Recommendation 142

FastSpring

MAY 14, 2024

Refunds: Amount refunded to customers. Is a Customer Affected? Luanne Albright Manager, Customer Support Simplify B2B Sales With FastSpring’s Self-Serve Document Library We’re delighted to announce the addition of our B2B Document Library to the existing FastSpring Trust Center. Fees: Transaction-related fees. Share Them!

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Document Payment Services Customer B2B 78