Practical eCommerce

MAY 30, 2024

Per the recent PwC survey, climate concerns are among the top consumer priorities in early 2024. The post Charts: Global Consumer Trends Q1 2024 appeared first on Practical Ecommerce.

Consumer 68

Consumer eCommerce 68

Forrester eCommerce

MARCH 28, 2024

My recent analysis of Forrester’s Marketing Survey, 2024, reveals that growing organizations face many of the same challenges as organizations with no growth, but they order their marketing priorities differently.

B2B 393

B2B Marketing Other 393

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 216

B2B eCommerce BigCommerce Omnichannel 216

Forrester eCommerce

MAY 13, 2024

In Forrester’s Marketing Survey, 2024, nearly 900 global B2B Marketing executives and operations leaders indicated they expected an overall Marketing budget increase. Breaking that down further, 67% expected their technology budget to increase, 62% anticipated a larger programs budget, and even 59% projected to spend more on personnel.

B2B 275

B2B Marketing Operations Technology 275

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. Once you have a baseline, you can do a lot with that number.

Sporting Goods 265

Sporting Goods Technology Omnichannel Operations 265

Practical eCommerce

MAY 1, 2024

PwC surveyed U.S. The post Charts: Investment Trends in Operations Q1 2024 appeared first on Practical Ecommerce. operations and supply chain executives on tech investments — plans and outcomes.

Operations 89

Operations Supplies eCommerce 89

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. Bobby Stephens, Principal at Deloitte Consulting and a leader in Deloitte Digital’s Retail & Consumer Products practice, shared insights to help guide retailers’ priorities in 2024 and beyond.

Consumer 259

Consumer Shipping Costs Customer Retention Information 259

Forrester eCommerce

MARCH 27, 2024

Analyzing data from Forrester’s Consumer Digital Experiences Survey, 2023, we find that: CTOs […] Simultaneously invisible and immersive, digital experiences can also help manufacturers adapt to changing customer demands, optimize production processes, and enhance collaboration across the supply chain.

Supplies 228

Supplies Technology Consumer Customer 228

Practical eCommerce

MARCH 20, 2024

Research firm GWI surveyed global consumers as to their internet habits. The post Charts: How Consumers Use the Internet 2024 appeared first on Practical Ecommerce. Chatting and messaging were the top activities.

Consumer 87

Consumer eCommerce 87

RetailDive

DECEMBER 5, 2023

While Amazon is the preferred e-commerce retailer overall, Walmart is the top pick for online grocery shopping, a Bank of America survey found.

eCommerce 114

eCommerce Banking Consumer Retail 114

Retail TouchPoints

MARCH 11, 2024

The KCI Q1 2024 Briefing found that while many consumers have habitual connections to brands, that does not necessarily mean they’re part of a fandom, which fosters community and belonging.

Social Media 236

Social Media Consumer Reference Definition 236

Practical eCommerce

JANUARY 24, 2024

Per a PwC survey, global execs see a long-term need to reinvent their companies and short-term optimism on economic improvement. The post Charts: 2024 Outlook of Global CEOs appeared first on Practical Ecommerce.

Improvements 93

Improvements eCommerce 93

Practical eCommerce

FEBRUARY 21, 2024

January survey results from the National Federation of Independent Business are mostly gloomy. Small Business Trends Q1 2024 appeared first on Practical Ecommerce. The post Charts: U.S.

eCommerce 78

eCommerce 78

Retail TouchPoints

MAY 22, 2024

In March 2024 the White House announced the creation of a Strike Force on Unfair and Illegal Pricing, co-chaired by the Department of Justice and the Federal Trade Commission (FTC). For April 2024, overall inflation increased by 0.3% The FTC’s report examining U.S. Target’s announcement comes as inflation appears to be cooling.

Other 219

Other Supplies Consumer Retail 219

ESW

APRIL 19, 2024

ESW’s Global Voices Report Shows Many Developing Countries—including India, UAE, China, and Mexico–Are More Sustainably-Minded New York, NY—April 19, 2024—US consumers are less sustainably minded than they were just a year ago, according to a new Global Voices survey from ESW, the world’s leading direct-to-consumer (DTC) ecommerce company.

Consumer 78

Consumer Download Shipping eCommerce 78

Retail TouchPoints

MAY 24, 2024

billion in transactions at the five BNPL firms the agency surveyed. 1, 2024. Additionally, a CFPB market report issued in September 2022 revealed that more than 13% of BNPL transactions involved a return or dispute and that people disputed or returned $1.8 The CFPB will accept public comments on the rule until Aug.

Consumer 234

Consumer Payment Services Books Marketing 234

Retail TouchPoints

MARCH 26, 2024

2024 introduces distinct challenges for retail brands navigating data privacy amidst Google’s removal of cookies. Though cookie depreciation has been a looming threat since the original announcement back in 2020, Adtaxi’s 2024 Privacy Survey tells us that 33% of respondents still lack a cookie-replacement strategy.

Retail 228

Retail Apparel Consumer Clothing 228

GetElastic

NOVEMBER 9, 2021

Based on evidence from 2021’s State of Digital Commerce Report, and 2020’s B2B Digital Commerce research, the survey examines digital commerce through the lens of multiple verticals and business models. By 2024, 15% of B2B organizations will use digital commerce platforms to support both their customers and sales reps in all sales activities.

B2C 146

B2C B2B Customer Retention Subscription 146

Retail TouchPoints

MAY 27, 2024

Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. While this might be expected, the fact that 19% of our survey respondents conduct all of their customer service needs via mobile was a bit of a shocker.

Live Chat 209

Live Chat Customer Social Media eCommerce 209

RepslyBlog

MARCH 12, 2024

In our recently unveiled 2024 Outlook Report, a significant shift in the priorities of CPG and Retail Services leaders has come to light. Notably, a whopping 90% of those with access to budget information are planning to either maintain or increase their investments in retail execution technology this year.

eCommerce 52

eCommerce Retail Technology Improvements 52

Retail TouchPoints

FEBRUARY 9, 2024

Stitch Fix then taps an insights team to conduct a survey of 2,000 U.S.-based based men and women Stitch Fix clients, and a separate survey of more than 300 U.S.-based With our process, we try to understand what is influencing clients today, so we can think about the big themes that may carry forward into 2024.

Merchant Services 235

Merchant Services Arts Fashion Consumer 235

365 Retail

MARCH 25, 2024

“Fierce” competition for cash-strapped shoppers among retailers was cited by the British Retail Consortium (BRC) in February 2024 as one of the main reasons for the BRC-Nielsen Shop Price Index showing its lowest reading since March 2022.

Retail 69

Retail Operations Improvements Download 69

Retail TouchPoints

JANUARY 8, 2024

In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% Why Retailers must Prioritize Loss Prevention in 2024 There’s no doubt that loss prevention will be a major priority for retailers of all sectors in 2024.

Recommendation 209

Recommendation Omnichannel Shipping Costs eCommerce 209

Retail TouchPoints

NOVEMBER 13, 2023

The Price-Conscious Consumer The greater propensity for bargain hunting was reflected even earlier this year with results from a Wildfire consumer survey. year-over-year. Finally, smart shoppers employ technology to help them shop online and save, notably by using tools like browser extensions to identify coupons and earn cashback rewards.

Consumer 286

Consumer Merchant Services Sporting Goods eCommerce 286

RetailMinded

NOVEMBER 13, 2023

70% of retail merchants say the ‘double whammy’ of spiralling interest rates and inflation will hit peak trading in the run-up to the Holidays, according to a new Inventory Planner survey 55% of sellers are planning to buy less stock for festive shoppers because of the impact of inflation; with inflation increasing 3.7%

Retail 59

Retail Supplies Consumer Management 59

FastSpring

MAY 14, 2024

Once your issue is resolved, we’ll send a short survey. The post FastSpring Support: 2024 Q2 Updates From Customer Support appeared first on FastSpring. Need It Fixed Fast? Let Us Know! Urgent issues get prioritized, so communicate any deadlines clearly. Feedback Matters! Set up a demo or try it out for yourself.

Document 78

Document Payment Services Customer B2B 78

Smile.io

MAY 15, 2024

In 2024, global retail ecommerce sales are expected to reach $6.3 Use techniques like loyalty programs, product recommendation quizzes, members communities, customer surveys, newsletter sign-ups, mobile apps, and more.   ” - Anthony Mink, Co-founder of Live Bearded Top Loyalty Program Features in 2024 | Smile.io

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Omnisend

DECEMBER 12, 2023

Send surveys and thank-you notes. Collect feedback and surveys Emails are not just useful for event promotions alone. You could use email follow-ups to send attendees a quick survey link with a short questionnaire for feedback. Attendee satisfaction: Gauge attendees’ satisfaction using CSAT surveys and NPS.

Events 88

Events Seminar Marketing Workshop 88

Retail TouchPoints

JANUARY 31, 2024

The 2024 Connected Retail Report includes a survey of 1,012 U.S. This has clearly changed: the CI&T survey found that 71% of consumers expect all retailers to provide an equally impressive shopping experience, regardless of price. Will 2024 be the Year of the Mobile App?

Shipping Costs 244

Shipping Costs Consumer Mobile Channel 244

Retail TouchPoints

FEBRUARY 6, 2024

A survey we recently conducted of 2,000 consumers found that the vast majority of shoppers (85%) were uninterested in using AI to help make purchasing decisions. What Brands Can Do With Google’s phase-out of third-party cookies set to begin in Q1 2024, acquiring customer information is about to become much more difficult.

Recommendation 262

Recommendation Customer Hobbies Technology 262

Retail TouchPoints

APRIL 16, 2024

Dick’s customers who attended trade-in events in 2023 received an average payout of $120 for their used gear, and nearly all customers surveyed said they would be interested in reselling their used sports gear at least once per year.

Sporting Goods 147

Sporting Goods Events Outdoor Apparel 147

RIS News

JANUARY 29, 2024

Leaders are looking to tech to help weather the economic storm in 2024, according to a new EY pulse survey. Key areas of investment include digital, end-to-end supply chain capabilities, machine learning, and AI co-pilots.

Supplies 97

Supplies Retail 97

Omnisend

JANUARY 23, 2024

A survey from Marq shows that brand consistency leads to an over 20% revenue growth for 33% of businesses. According to a survey by Statista , the lack of a branded email signature is among the top 3 reasons why consumers don’t engage with a brand. Image via Marq That’s not all.

Social Media 88

Social Media Mobile Marketing Other 88

Mi9

NOVEMBER 7, 2023

FORT LAUDERDALE, FLORIDA, November 7 , 2023 – Mi9 Retail, a leading provider of end-to-end retail solutions, is proud to announce that a trusted leader in the refurbished electronics market, has been ranked fourth in Newsweek’s prestigious “America’s Best Online Shops 2024” survey (in the electronics category).

eCommerce Platforms 40

eCommerce Platforms Online Retail eCommerce Electronics 40

365 Retail

MAY 14, 2024

Amex’s research surveyed 500 senior decision makers across UK retail and hospitality businesses of all sizes, with at least one physical store, exploring their current challenges, investment priorities, and customer attraction strategies. Looking at large retailers* specifically, over half (53%) plan to open a new premises this year.

eCommerce 109

eCommerce Customer Retail Department Stores 109

Retail TouchPoints

MARCH 27, 2024

Source: ThredUp 2024 Resale Report In 2023, global sales of secondhand apparel reached a staggering $197 billion (up 18% from $167 billion the year before), and ThredUp projects that figure will reach $350 billion by 2028. James Reinhart, CEO of ThredUp, sees ample white space ahead both for his own company and the larger industry.

Apparel 249

Apparel Fashion Consumer Toys 249

Retail TouchPoints

FEBRUARY 1, 2024

Even though inflation has been easing in recent months, a majority ( 70% ) of retail CFOs say they plan to raise prices in 2024 — although 60% said the price hikes would be slight rather than significant, according to the 2024 Retail CFO Outlook Survey from consulting firm BDO.

Games 217

Games Retail Definition Management 217