Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers. Now, new developments in data technology have sparked a new approach for brands called Direct-to-Retail (D2R).

Retail 244

Retail Social Media Consumer Channel 244

lateshipment

FEBRUARY 12, 2024

Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. You can either do this or do not do this. How about sitting and just looking at memes that perfectly describe the rollercoaster of emotions that you usually go through at your work?

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

FEBRUARY 22, 2024

Here’s taking a deeper look at them for better understanding and how you can overcome them. Frequent Shipping and Delivery Challenges and How You Can Overcome Them High Shipping Costs Skyrocketing shipping costs are the most frequent challenge for both e-commerce merchants and customers. items, etc). Here’s how.

eCommerce 130

eCommerce Shipping Costs Shipping Merchant Services 130

lateshipment

JANUARY 30, 2024

The post-purchase is an exciting phase for your customers, as it is the last station before they get to their destination called happiness from collecting their orders. WISMO requests alone make up approximately 50% of the overall customer inquiries. Without further ado, let’s get started.

Customer 130

Customer eCommerce Merchant Services Shipping 130

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Retail TouchPoints

SEPTEMBER 18, 2023

-based sellers exported more than 216 million products to customers in other markets through the platform. Photo courtesy Amazon Accelerate) For further evidence of this shift, simply note how Amazon now talks about its sellers — the company has relinquished ownership of the brands that sell on its platform in a way that it had long resisted.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Kissmetrics

JANUARY 19, 2021

If you’re looking to take your Instagram marketing game to the next level, it may be time to start experimenting with Instagram Reels. Instagram Reels are short 15- or 30-second videos that play on a loop and can be dubbed with music or videos. The videos play on a loop when someone scrolls, repeating until they scroll away.

Social Media 286

Social Media Hobbies Other Customer 286

Wiser

JUNE 20, 2023

Whether you’re launching a new product, trying to gain more customers, or simply looking to increase brand recognition and loyalty, effective promotions can help you reach your goals. Every brand and retailer is coming out with new promotions all of the time. What makes yours stand out from the rest?

Customer Loyalty 148

Customer Loyalty Social Media Information Consumer 148

lateshipment

OCTOBER 2, 2023

Tis’ the season where e-commerce brands face a lot of competition and unprecedented challenges. Here are 7 ways in which you can increase sales. 7 Quick and Effective ways to increase holiday sales 1. Get your website holiday ready The holiday season is when people open their wallets and they are ready to make purchases.

eCommerce 130

eCommerce X-cart Shipping Costs Shipping 130

lateshipment

SEPTEMBER 8, 2023

In the case of physical stores, the customer collecting their purchase and leaving the store marks the end of a sales cycle. However, with order delivery and the other aspects that follow, the order getting accepted is only half the battle done for e-commerce merchants. Their only catch?

eCommerce 130

eCommerce Merchant Services Shipping Costs Shipping 130

lateshipment

MARCH 9, 2022

And when they happen, they tend to drive your customers away. Dealing with shipping delays is no rocket science but first, we’ll bust a few delay-related myths along the way to make it easier for you. This leads them and us to myth #2 — customers blame the shipping carrier for delays. That’s not all!

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Kissmetrics

APRIL 1, 2021

Using social media to boost your marketing offers many benefits to help build your business, so don’t wait to explore these valuable channels. Sprout Social reports that after following a brand on social media, consumers continue to engage in other ways. Define Your E-Commerce Company’s Social Media Goals.

Social Media 363

Social Media eCommerce Payment Services Apparel 363

lateshipment

SEPTEMBER 12, 2023

Retailers soon utilized this unique opportunity and started giving additional discounts to keep customers coming. For e-commerce businesses, BFCM is a golden opportunity to boost sales and acquire new customers. Let’s take a look at some unique strategies that e-commerce brands have incorporated to convert the customers during BFCM.

Social Media 130

Social Media Multi-channel eCommerce Events 130

Kissmetrics

NOVEMBER 25, 2020

Sometimes it can feel like you’re doing so many little things just to keep the business going, so you don’t have time to focus on the big picture, taking your business to the next level. E-commerce automation is any digital or technologically-driven task triggered by an action or non-action from a customer, your team, etc.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

lateshipment

NOVEMBER 26, 2023

The One-Time Shopper Dilemma You might have faced this scenario where someone shops with your brand once and that’s all… you never hear from them again. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again. Why Focus on Customer Retention?

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

SEPTEMBER 12, 2022

In early 2022, a top 10 footwear brand dropped an exclusive line of sneakers. And every day it gets harder for genuine customers to buy in-demand products directly from online retailers. Bots break down customer trust and loyalty. Every retailer knows loyal customers are your most valuable asset.

Retail 262

Retail Beauty and Health eCommerce Social Media 262

Kissmetrics

JUNE 9, 2021

However, unethical PPC practices will do more harm than good for your business. They can also get you in trouble with the law. That’s why as a digital marketer, you must always prioritize business ethics in all you do, including in your PPC ads. Business ethics play a huge role in the success of your business.

PPC 259

PPC Shipping Costs Marketing Social Media 259

lateshipment

NOVEMBER 15, 2022

Exceptional customer support is not an option but a necessity. Especially if you’re part of an e-commerce business, there can be no second thoughts when it comes to a great customer support service, as it plays a huge role in positive customer experiences (CX), which then further leads to repeat purchases.

Customer 130

Customer Social Media eCommerce Shipping Costs 130

Retail TouchPoints

NOVEMBER 22, 2022

rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. While shoppers might be strapped for cash given a 9.1%

Payment Services 230

Payment Services Live Chat Payments Retail 230

lateshipment

SEPTEMBER 29, 2023

Holiday orders with your e-commerce business are always special for both your customers and you. For your customers, their purchases are usually gifts for their loved ones (or even for themselves) and for you, it is an opportunity to make more out of it and have a successful time of the year.

Shipping Costs 130

Shipping Costs Shipping eCommerce Events 130

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. Source: Smile.io Source: Smile.io

Customer 95

Customer Customer Retention Blog eCommerce 95

Omnisend

SEPTEMBER 7, 2023

Reading Time: 6 minutes 5 customer loyalty email examples that work When you think of loyalty, what comes to mind? Customer loyalty to businesses isn’t that much different. People are naturally drawn to brands that consistently deliver value and show that they’re in tune with their audience’s needs.

Customer Loyalty 88

Customer Loyalty Customer Social Media Clothing 88

Kissmetrics

JULY 31, 2021

A conversion funnel is a visual representation of the stages in a buyer’s journey, from the moment they land on your page until they complete a purchase. How do you create a conversion funnel, though, and how do you get the most from this tool? The AIDA model is the traditional way to track the customer journey.

Download 361

Download Social Media Subscription Customer 361

Smile.io

APRIL 15, 2024

PetSmart is one of the leading pet supplies brands on the market. Whether you’re looking to pamper your pup or pick up a treat for your cat, they’re a popular go-to for one-stop shopping.  Part of this success can be attributed to its loyalty and rewards program— Treat Rewards. But not PetSmart. 

Social Media 70

Social Media POS Gifts Events 70

Smile.io

NOVEMBER 17, 2023

For the past number of years, more and more company executives have been putting the spotlight on customer retention. Brands recognize the value of having loyal customers now more than ever as competition increases and customer acquisition becomes increasingly expensive.  But is perfection worth the wait?

Customer Retention 88

Customer Retention Customer Loyalty Customer Other 88

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. The technology comes with a fantastic app market, brimming with tools to add to your store.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

lateshipment

NOVEMBER 21, 2022

However, that doesn’t mean we let them get away with delivery issues because an angry customer doesn’t delve deep into the reasons behind the issue. Being an e-commerce merchant, you may be accustomed to delays but for customers, they are always difficult to process, which may result in a burst of emotions. Where Is My Order?

Shipping Costs 130

Shipping Costs Customer Social Media Shipping 130

Kissmetrics

SEPTEMBER 6, 2021

However, it can be hard for smaller businesses to compete with well-known brands in their market. That is where B2C niche marketplaces can help. Alongside customer choice, brand awareness and visibility are critical to business success. As a B2C brand, it’s even more important to make the right decision.

B2C 294

B2C Payment Services Payments Travel 294

Kissmetrics

AUGUST 13, 2020

The best thing to do is narrow down your options by bypassing those digital marketing companies trying to do too many things at once. Because true highly-niched experts are the best way to get the results you want (and deserve) for your business. Let’s get started! But this list is a great place to start.

Marketing 361

Marketing Social Media SEO Workshop 361

Kissmetrics

OCTOBER 19, 2021

The good news is that as a brick-and-mortar business owner, you can promote your website to the foot traffic in and around your store to aid your online visibility and increase digital sales. Shoppers coming into your store know you, trust you, and are more likely to purchase from you. It provides targeted reach.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

Kissmetrics

APRIL 2, 2021

Marketing your business can feel like an uphill battle, but it all comes down to making your target audience care about what you’re selling. What’s the best way to do that? Help them recognize they need what you offer to create a demand for your products or services. Overview of Demand Generation.

Information 260

Information Marketing B2B Customer 260

Kissmetrics

DECEMBER 18, 2020

As such, e-commerce store owners need to find innovative ways to stand out from the crowd. Because of that, they rely on apps to help them get things done more efficiently. So, how do you determine which app will help you sell your products fast? Read Customer Reviews. Finding Apps Similar to Wanelo.

Merchant Services 363

Merchant Services eCommerce Social Media Customer Loyalty 363

lateshipment

MAY 8, 2022

Customer interactions with your eCommerce brand don’t just end with the purchase. For repeat purchases, you need to delight them and keep them in a brand-immersive order tracking experience in the post-purchase phase. However, this process is outdated and simply not the best for your business and brand building.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Ecommerce Platforms

AUGUST 29, 2022

The best rewards apps for Shopify are an excellent way to improve engagement among customers, and boost your chances of repeat purchases. With rewards apps, you provide your consumers with points or bonuses every time they make a purchase or complete a certain action. What Are The Best Shopify Rewards Apps?

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand. And it’s earned through the experiences a customer has with your business over time. In fact, we are in a place where customers not only expect a brand to have a loyalty program but engage and get excited about the loyalty programs.

Customer Loyalty 94

Customer Loyalty Shipping Costs Customer eCommerce 94

lateshipment

SEPTEMBER 16, 2022

However, for e-commerce retail businesses the next 3 months (From Halloween to New Year) are pretty hectic, as they have to come up with new initiatives to sell more products, delight all customers, and most importantly have a season to remember. How E-commerce Businesses Can Have a Great Festive Season in 2022.

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

Kissmetrics

JUNE 11, 2021

You need strategic marketing objectives to help you set, plan for and achieve your business goals. And you need to have them not just for your overall marketing plan but also for specific portions, such as paid social media marketing. S – Specific: Visits, Leads, or Customers. What Are Marketing Objectives?

Social Media 278

Social Media Marketing Improvements Subscription 278