Good News/Bad News About VoC And CX Measurement Practices
Forrester eCommerce
DECEMBER 6, 2022
We asked CX professionals responsible for VoC and CX measurement activities to tell us about their teams’ scope and structure, practices, and challenges. This was the call to action we put out in July and August of 2022 to voice-of-the-customer (VoC) and customer experience (CX) measurement leaders around the world. In […].
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