The Customer is Always Right: Why Programmable Voice is a Key Component of Digital Retail
Retail TouchPoints
DECEMBER 27, 2022
Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year. Sources: Retail and E-commerce Solutions | Vonage. Global Customer Engagement Report (vonage.com). Conversational AI | Vonage.
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