How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service
BigCommerce
SEPTEMBER 28, 2017
According to an internal study conducted by Reamaze , ecommerce businesses on average accrue more than 3x the conversational volume compared to a software business per month. Gillian from Rainbow Mealworms currently uses a customer service tool called Reamaze to manage a variety of high velocity customer service channels.
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