Retail TouchPoints

SEPTEMBER 7, 2023

Instacart has made a number of updates to its tools for grocers, further expanding its reach beyond its own app. Instacart tests new features on its own app and then brings the most successful ones to retailers’ storefronts. ” or “What’s a nutritious lunch for my kids?

Shopify 263

Shopify Shopping Carts eCommerce Management 263

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app.

Retail 317

Retail Customer Loyalty Games Reference 317

Retail TouchPoints

SEPTEMBER 27, 2023

The new partnership expands on that integration with the launch of Faire buyer and seller apps for Shopify that include new features, including the ability for Shopify merchants to now easily shop from Faire for their businesses and sell on Faire.

B2B 289

B2B Shopify Merchant Services eCommerce 289

Groove

FEBRUARY 20, 2024

A Shopify CRM assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development. This is especially crucial because B2B sales often involve complex and multi-step processes.

Shopify 195

Shopify eCommerce B2B Live Chat 195

Retail TouchPoints

SEPTEMBER 12, 2023

TikTok Shop will now bring shoppable videos and livestreams directly to For You feeds across the country, and give brands, merchants and creators the tools to sell directly through shoppable content on the TikTok app.” reads the company announcement.

Merchant Services 278

Merchant Services Payment Services Multi-channel Shopify 278

Retail TouchPoints

NOVEMBER 14, 2022

3D and AR design studio QReal is moving deeper into direct commerce with the launch of the new multi-brand, multi-category shopping app TRYO. At launch the app features products across four categories — footwear, watches, hats and eyewear — all of which are showcased through high-quality 3D models and can be “tried on” virtually.

Multi-channel 340

Multi-channel Consumer Payment Services Social Media 340

Retail TouchPoints

MAY 17, 2022

Casual lifestyle brand Tom Tailor has launched a new mobile shopping experience through the NewStore omnichannel cloud platform’s Consumer App. Currently available in Germany, where Tom Tailor is headquartered, the app will eventually be expanded into additional markets.

Mobile 296

Mobile Customer Experience Magazine Customer 296

Retail TouchPoints

APRIL 28, 2023

All design collaborators receive both a design fee and a portion of all sales, adding a stake in the brand to the marketing value that comes with partnering with a household name like True Religion. Wells knows True Religion needs to be intentional about the channels it uses to connect with consumers.

Social Media 278

Social Media Fashion Mobile Consumer 278

Retail TouchPoints

OCTOBER 25, 2022

update in 2021 drastically shifted the advertising landscape, requiring apps to ask permission before tracking users’ activity across other apps and websites. Quickly, more than half of iOS users chose to disable apps from tracking their data — only about 46% remained opted in. Apple’s iOS 14.5

Channel 278

Channel Accessories eCommerce Consumer 278

Retail TouchPoints

APRIL 13, 2023

Premium wine sales are rising , while cheaper options and sales among younger generations are experiencing a decline. Wine marketers have an exciting opportunity to identify ways to educate new consumer segments, show up in key commerce channels and drive marketing ROI. The key is to avoid early mass media investment.

Marketing 317

Marketing Omnichannel Channel Social Media 317

Retail TouchPoints

AUGUST 23, 2023

In its stores, only one sample of each clothing item is displayed, and consumers use QR codes in the app to request a specific size be sent to fitting rooms or to the counter for purchase. Robust apps help create a cohesive transition between physical and digital storefronts.

Travel 243

Travel Clothing Technology Customer Loyalty 243

Groove

DECEMBER 23, 2020

Add in the number of sales made exclusively on mobile devices and the importance of mobile optimization becomes unavoidable. As you create and implement your mobile strategy, we recommend keeping an eye out for these trends: Anticipate Omni-Channel Shoppers. Apps vs Mobile-Optimized Experiences. Anticipate Omni-Channel Shoppers.

Mobile eCommerce 370

Mobile eCommerce Mobile eCommerce Social Media 370

Retail TouchPoints

AUGUST 23, 2022

The personal care and home fragrance retailer also debuted its My Bath & Body Works App, which allows shoppers to earn rewards points through any channel and provides exclusive content. Additionally, the in-app wallet stores rewards points, offers and gift cards to provide a convenient experience to customers.

Gifts 327

Gifts Events Channel Improvements 327

Retail TouchPoints

JUNE 22, 2022

Retailers also can more easily encourage shoppers who are already engaged on the platform to browse and buy, using a dedicated Twitter sales channel app designed to manage their Twitter integration. The new capability has been built directly into Shopify’s Google shopping channel.

Merchant Services 289

Merchant Services Shopify Payment Services Retail 289

Retail TouchPoints

JULY 13, 2022

99 Cents Only Stores is launching a new app to enable connected in-store shopping experiences with multi-language capabilities at all 382 locations in California, Texas, Arizona and Nevada. The app also lays the foundation for future shopper benefits including delivery and endless aisle shopping.

Omnichannel 264

Omnichannel Payments Multi-channel Retail 264

Retail TouchPoints

JUNE 26, 2023

The ecommerce giant had launched a dedicated Hindi app in the country earlier in the year. In 2020, Amazon became the official ecommerce sales channel for Future Retail Group , which operates six retail chains, including the popular hypermarket Big Bazaar, and which has more than 1,500 stores across India.

Small Business Retail 299

Small Business Retail eCommerce Channel Operations 299

Retail TouchPoints

NOVEMBER 1, 2022

Consumers expect brands to provide seamless access to products and services via mobile apps. Retailers use location to deliver stellar experiences for customers through their brand’s mobile app. American Eagle , for instance, provides in-store self-checkout via the brand’s mobile app. Location-Powered Experiences Drive Results.

Payment Services 277

Payment Services Retail Shipping Costs Mobile 277

Retail TouchPoints

MARCH 30, 2023

The National Retail Federation (NRF) expects retail sales to grow from 4% to 6% in 2023, reaching between $5.13 While we expect growth to moderate in the year ahead, it will remain positive as retail sales stabilize to more historical levels. The NRF expects non-store and online sales to grow 10% to 12% , to between $1.41

Consumer 297

Consumer Omnichannel Travel Events 297

Retail TouchPoints

MAY 3, 2023

Collectively, the new stores are expected to contribute about $40 million in sales this year. And when we open stores, we also see a lift in our high-margin ecommerce sales.” Net sales for the quarter decreased 10.9% Nearly 70% of children’s apparel is purchased in stores,” said Casey on the call. “We million in Q1 2022.

Presentation 264

Presentation Multi-channel Specialty Retailers Omnichannel 264

Retail TouchPoints

OCTOBER 19, 2022

And Klarna isn’t the only payments provider eyeing super-app status — earlier this week PayPal launched a unified rewards program for its users. Touted as an upgrade over conventional search engines, the new search tool is available on the Klarna App and on Klarna.com. Shoppable Video.

Merchant Services 290

Merchant Services eCommerce Shipping Costs Multi-channel 290

Groove

FEBRUARY 9, 2022

BigCommerce Enterprise integrates with many third-party apps, which can be found in the BigCommerce Marketplace. Unlike some open-source platforms that require integrations for eCommerce stores to operate effectively, BigCommerce Enterprise does not necessitate external apps or integrations. BigCommerce Enterprise Pricing.

Merchant Services 284

Merchant Services eCommerce BigCommerce B2B 284

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. This trend requires businesses, particularly in ecommerce, to seamlessly blend their online and offline sales channels.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Kissmetrics

MARCH 5, 2021

Just like your favorite iOS apps , software-specific apps can greatly improve our day-to-day work experiences. Slack is one of the most popular channel-based messaging systems on the market, with over 12 million people using the system every day. Add-On Slack Apps for Metrics. Marketing is all about metrics.

Marketing 287

Marketing Multi-channel Social Media Channel 287

Retail TouchPoints

FEBRUARY 8, 2024

As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC. The growth of retail media networks (RMNs) in recent years has been impressive.

Payments 312

Payments Payment Services Retail Channel 312

Retail TouchPoints

OCTOBER 25, 2023

This is Part 1 of The Holiday Readiness Series , which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. That’s why retailers focusing on EX are building mobile apps. Getting them to download an app or join a loyalty program is too high a climb,” she said.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options.

Gifts 255

Gifts Department Stores Shipping Events 255

Kissmetrics

NOVEMBER 26, 2020

But that doesn’t mean popular digital channels are off-limits. SEO, PPC, even some social media sites can drive online sales for your luxury brand. Despite what you might think, online sales of personal luxury goods are growing, too. McKinsey estimates 8% of all luxury sales are made online or around €20 billion.

Marketing 363

Marketing PPC SEO Magazine 363

Retail TouchPoints

NOVEMBER 22, 2022

Personalization along with convenience is at the forefront of customers’ minds, and conversational commerce integrates this into every step of the sales funnel. Conversational commerce takes an innovative, automated approach to an age-old process by amplifying customer support and accelerating the sales funnel.

Payment Services 261

Payment Services Live Chat Payments Retail 261

Retail TouchPoints

FEBRUARY 25, 2022

In today’s world brands need to be omnipresent, having digital footprints across several channels. A recent study found that 68% of Gen Z shoppers planned to use non-traditional channels for Black Friday and Christmas shopping, with Instagram (47%) taking the lead as a holiday shopping platform. or Williamsburg, Brooklyn.

Social Media 306

Social Media Retail Events Channel 306

Retail TouchPoints

SEPTEMBER 14, 2022

Consider that last year, retail ecommerce sales amounted to nearly $4.9 Ecommerce sales are expected to grow by 50% over the next four years, reaching $7.4 There is a treasure trove of data living in customers’ communication channels that is just waiting to be accessed and put to work. trillion , and it doesn’t stop there.

Retail 298

Retail Social Media Presentation Customer Loyalty 298

Ecommerce Platforms

JULY 7, 2020

Some of the factors include pricing, app offerings, and themes. Some other elements that add more costs include third-party apps, hosting, domain names, and processing fees. The best interfaces include visual builders, summarized online sales numbers, and step-by-step guides for configuring your store. App offerings .

Payment Services 262

Payment Services Shipping Costs Merchant Services Payments 262

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

Multi-channel 246

Multi-channel POS Customer Data Mobile 246

Retail TouchPoints

JANUARY 24, 2023

Social shopping is becoming more and more popular given the surge in social media usage and the ease of completing a transaction without ever leaving the app. It’s no surprise that social commerce sales are expected to reach $45.74 billion in 2022. With this growth, shoppable ads have been gaining traction over the last several months.

Social Media 276

Social Media Channel Customer Loyalty Banking 276

Retail TouchPoints

FEBRUARY 7, 2023

First announced at NRF 2020, COVID has supercharged the adoption of alternative channels for medical care and wellness. POS Modernization and the Sales Associate Experience: One of the interesting themes at NRF was how retailers are shifting their spend to enable digital mobile apps for sales associates.

Retail 278

Retail POS Apparel Department Stores 278

Retail TouchPoints

AUGUST 17, 2022

from a year ago, while in-store sales rose 10%. Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. Stores can increase their sales by 470% in a year using automated Facebook and Google Ads for ecommerce.”.

eCommerce 363

eCommerce Payment Services Channel Social Media 363

Retail TouchPoints

DECEMBER 27, 2022

Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year. However, when considering voice as a channel, it’s not just about making phone calls.

Customer 321

Customer eCommerce Retail Customer Experience 321

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. Challenge 3: Coping with Online Demand.

Retail 279

Retail Social Media Channel Multichannel 279