Retail TouchPoints

SEPTEMBER 29, 2020

In anticipation of customer demand for more and faster delivery options during the holidays, Bed Bath & Beyond has launched multiple options for same-day home delivery. Customers using the Bed Bath & Beyond and buybuy BABY websites will be charged a flat rate of $4.99 for orders over $39. for orders under that threshold.

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Order Fulfillment Fulfillment Electronics Apparel 317

Smile.io

NOVEMBER 3, 2023

Despite what you hear, loyalty programs do work. Just as a brand would put effort into its email marketing or social media management, it needs to commit to continuously improving and optimizing its loyalty program.  Almost every brand can benefit from a traditional points program, if they configure it effectively. 

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Reference Social Media Improvements Customer 110

Retail TouchPoints

SEPTEMBER 14, 2023

With over 3,000 customizable SKUs available at all times, my company Eyebuydirect balances an abundance of options for customers by integrating UX (user experience) strategies that make shopping decisions feel swift and seamless. Know your customer. It’s what helps a brand truly understand its customers and foster loyalty.

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Customer Social Media Recommendation Presentation 268

Optimizely

NOVEMBER 14, 2019

Your customers come in many different shapes and sizes. But, with just 22% of customers saying that they’re satisfied with the level of personalisation they receive, brands need to do a lot more to get their customers to convert. This data will help you reach out to your customers in new, engaging and highly targeted ways.

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Improvements Social Media Events Customer Experience 207

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

MARCH 31, 2021

This article examines how application programming interfaces (APIs) and customer identity and access management (CIAM) technologies are assisting retailers in building a more engaging, efficient and profitable future with their online presence. Integrating Applications and Programs. trillion by 2023, up from $4.2

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Customer Reference Fashion Article 317

Ecommerce Platforms

JANUARY 24, 2023

The bottom line: It’s a given that customers will read online reviews before deciding on a product Just look at popular online marketplaces, for instance. Most products display positive, negative, and mediocre reviews posted by real-life customers. Needless to say, glowing reviews help ecommerce businesses attract customers.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Groove

FEBRUARY 2, 2022

What Is Customer Acquisition? When analyzing customer acquisition vs retention , it’s important to distinguish between the two. First, we have customer acquisition which involves all of the steps that an eCommerce or brick and mortar business takes to attract new customers and convince them to purchase. Con: The cost.

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Customer Customer Retention Merchant Services PPC 150

Retail TouchPoints

MARCH 4, 2021

But what happens when your customers unexpectedly shift their behaviors and years of data goes out the window? COVID-19 has upended customer preferences and behaviors, and these new habits will likely continue after the pandemic ends. Messaging was updated almost every day to keep customers informed at every step.

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Customer Retail Technology Arts 257

Omnisend

SEPTEMBER 7, 2023

Reading Time: 6 minutes 5 customer loyalty email examples that work When you think of loyalty, what comes to mind? Customer loyalty to businesses isn’t that much different. There are plenty of places where you can build brand loyalty, but today, the focus is on email. 5 customer loyalty email examples 1.

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Customer Loyalty Customer Social Media Clothing 88

Ecommerce Platforms

AUGUST 5, 2020

With 79% of consumers admitting that loyalty programs exceedingly convince them to commit to brands, this is an opportunity you certainly might not want to miss out on in your Shopify store. Besides, setting up a loyalty program in an ecommerce store has been shown to increase the average order quantity by 319%.

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Shopify Customer Loyalty Social Media Customer 174

GetElastic

NOVEMBER 5, 2021

This article was last published in September 2010 and has been updated for relevancy. Furthermore, you are creating conditions where customers never pay full price. Discounting is key to adding value, loyalty, and trust to your customers’ experience. They are also one of online marketing's biggest profit eaters.

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Management Shipping Costs Social Media Online Retail 135

Omnisend

AUGUST 25, 2023

Well, this article has got you covered. It enhances customer engagement and contributes to boosting conversion rates. Also, it expresses gratitude to recipients for connecting In addition, it offers a glimpse of the value your potential customers can expect. Let’s dive right in. Here’s an example of a welcome message.

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Shipping Costs Shipping Marketing Information 78

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics.

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Payment Services Retail Point of Sale Supplies 231

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

RETAIL MANAGEMENT SOFTWARE

DECEMBER 4, 2023

In this article, we’ll delve into the strategies retailers employ to win shopper’s interest during the holiday retail sales frenzy. Personalized Shopping Experiences: In the age of data analytics, retailers are leveraging customer information to personalize the shopping experience.

Shipping Costs 83

Shipping Costs Social Media Retail Multi-channel 83

lateshipment

MAY 5, 2021

Not only does website engagement keep your new visitors interested in learning about your company, but it also helps retain existing customers. During the course of this article, you’ll learn ten expert tips to boost your eCommerce store’s website engagement. This is to show that your company cares about its customers.

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eCommerce Social Media Shipping Costs Reference 130

iVend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend Reporting & Analytics Data and customer experience go hand in hand.

Customer Experience 98

Customer Experience Improvements Customer Retail 98

Retail TouchPoints

MAY 12, 2022

By following a few best practices, small and local retailers can prepare for the metaverse and reap the benefits that come from digital interactive customer engagement. The metaverse represents a major opportunity to capture the attention, dollars and loyalty of younger generations who crave digital, interactive experiences.

Marketing 337

Marketing Social Media Games Small Business Retail 337

Ecommerce Platforms

JUNE 16, 2023

We sprinkled in apps from all categories, ranging from marketing to sales, social media to shipping, and customer service to reporting. HubSpot CRM Pricing: Free, plus paid options for additional features HubSpot CRM is everything you need to organize, track, and nurture your leads and customers. What are the Best Shopify Apps in 2023?

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Omnisend

APRIL 15, 2021

This includes how customers view and store owners use loyalty programs. Many brick-and-mortar stores have had to digitize their loyalty programs as more and more shoppers have switched to online shopping. As a store owner, you might think: “Why do I need a loyalty program?” Let’s get started!

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Omnisend

APRIL 15, 2021

This includes how customers view and store owners use loyalty programs. Many brick-and-mortar stores have had to digitize their loyalty programs as more and more shoppers have switched to online shopping. As a store owner, you might think: “Why do I need a loyalty program?” Let’s get started!

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Omnisend

FEBRUARY 7, 2021

Chances are, it’s customer reviews. With digital advertising on Google, Facebook, and other social media showing declining results , customer reviews have become such an essential part of making purchase decisions—so much so that we now trust online reviews as much as we trust recommendations from our closest friends and family.

Customer 148

Customer Marketing Social Media Article 148

Ecommerce Platforms

NOVEMBER 2, 2022

Customers to contact. With these apps, you can use minimal development and expensive software engineering time and get started building an online fashion store that gets conversions, makes sales, and generates customer loyalty. Simple: it makes it more likely that a customer is going to recommend your site to someone else.

Fashion 197

Fashion Shopify Clothing Jewelry 197

ChannelSale

DECEMBER 1, 2023

By comprehending and utilizing each phase, businesses can sell their products more successfully, increasing sales and customer retention. Awareness The Awareness stage of the consumer experience is when potential customers first become aware of their needs, problems, or both. They learn about your value and how it meets their needs.

Consumer 52

Consumer Management Demo SEO 52

RTP blog

DECEMBER 19, 2017

So, I looked back at my digital folders containing articles from 2008 and, not really surprisingly, I found a lot of similarities between the topics we covered 10 years ago and the topics we’re focused on moving into 2018. The technological revolution certainly has had a strong hand in configuring the “how” of customer engagement.

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Ecommerce Platforms

JULY 21, 2021

From extensive product options, marketing and SEO tools, customer management features, and much more besides, both Shift4Shop and Shopify have lots to offer. Simply select your preferred theme, customize it to your liking, and upload your first products. There's limited customization for template designs. Customization.

eCommerce Platforms 211

eCommerce Platforms Shopify Payment Services Merchant Services 211

Omnisend

SEPTEMBER 5, 2023

Reading Time: 9 minutes In the world of ecommerce, SMS marketing is a transformative tool for reshaping customer engagement. However, we have seen that crafting strategic, concise, and personalized text messages that resonate with your customers can drive phenomenal results. So we will continue to do it for our customer base.”

eCommerce 88

eCommerce Marketing Shopping Carts Shipping Costs 88

Retail TouchPoints

FEBRUARY 26, 2021

The meteoric growth of its online business comes only a year after its departure from Amazon, followed by a statement that promised to build more “direct, personal relationships” with its customers through its online business. It’s about more ownership of the customer journey — and most importantly, their data(!). So, why do it at all?

Multi-channel 211

Multi-channel Social Media Sporting Goods Channel 211

Ecommerce Platforms

JULY 29, 2020

Keep reading to learn more about the Lightspeed Ecommerce platform, and look towards the end of this article for details on the POS and desktop versions. The user interface is incredibly intuitive and modern, with tons of customization options to choose from. Excellent variety of customization options. Mobile optimized themes.

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lightspeed POS Payment Services Shipping Costs 177

Retail TouchPoints

OCTOBER 3, 2022

This article will take a look at the steps small business owners can take to fortify their businesses for the future as well as identify new opportunities to stay ahead of the curve. Find New Ways to Serve Your Niche and Your Most Loyal Customers. Fortifying for the Future. Most industries are crowded and fiercely competitive.

Shipping Costs 275

Shipping Costs Shipping Technology Gifts 275

Retail TouchPoints

NOVEMBER 8, 2022

Perhaps the most alluring part of the platform, and Walmart’s entire approach to influencer engagement, is that there are no requirements to join the program, which opens opportunities for micro- and nano-influencers just getting started. What recommendations do they have for merchandising, marketing or customer service?

Social Media 227

Social Media Events Marketing Gifts 227

Algopix

OCTOBER 15, 2023

In this article we will cover Amazon’s perspective and reasons for considering a strategic pivot from Fulfillment by Amazon (FBA) to Seller Fulfilled Prime (SFP). Amazon started the trend of 2 day free and fast shipping back in 2005, creating a new norm of customer expectation. Sounds very extreme right?

Shipping Costs 121

Shipping Costs Fulfillment Order Fulfillment Shipping 121

Korona

OCTOBER 12, 2022

Nothing is more rewarding for a liquor store owner than customers who are loyal to their store and recommend it to their friends and family. This suggests that people are more likely to be repeat customers of a physical location rather than just shop around for the cheapest option online. And consumers still prefer to do it in person.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

Nothing is more rewarding for a liquor store owner than customers who are loyal to their store and recommend it to their friends and family. This suggests that people are more likely to be repeat customers of a physical location rather than just shop around for the cheapest option online. And consumers still prefer to do it in person.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

365 Retail

FEBRUARY 1, 2024

In this article, we’ll dive into the main benefits PoS systems can bring and must-have features you should incorporate into your custom PoS software. Essential features for your custom PoS Custom PoS software is capable of dealing with a wide range of business operations while enhancing customer engagement.

POS 52

POS Merchant Services Payment Services Customer 52

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. A 5% increase in customer retention can lead to a 25% to 95% increase in profits.

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B2B eCommerce Customer SEO 146