Remove rr
article thumbnail

11 Key Retention Metrics You Need to Know

Smile.io

Blog Jonathan Roque Our hot take is to implement a customer-centric loyalty program. Blog Gabrielle Policella How do you calculate Repeat Purchase Rate? Blog Tim Peckover 6. Blog Gabrielle Policella 7. Blog Jimmy Kim 8. Strategies, tactics, tools, and full stack retention along with some examples.

article thumbnail

How To Run a Successful Bonus Points Event for your Rewards Program

Smile.io

Blog Gabrielle Policella When should I run a bonus points event? 🛒 Redemption Rate (RR) = Number of Points Redeemed / Number of Points Issued Redemption rate is one of those metrics that you should carefully watch before and after your event. What is a Repeat Customer and Why are they Profitable?

Events 60