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How Has Customer Experience Been Transforming and What Value It Holds In The Future?

lateshipment

From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” So, coming back to the question, “ What do customers want?” The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

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The History, Present, & Future of AI (Artificial Intelligence) and eCommerce

Groove

Today, businesses have access to advanced AI tools and technologies that empower them to streamline operations, personalize customer experiences, and drive growth. By embracing automation, eCommerce merchants can optimize their operations, deliver exceptional customer experiences, and stay competitive in a rapidly evolving digital landscape.

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What is a Delivery Exception and How E-commerce Business Can Handle It?

lateshipment

As an e-commerce business owner, you need to take control of your post-purchase and constantly be ready to face the risk of your customers’ in-transit packages facing issues. This is because the customers feel that the onus of on-time and issue-free delivery is on the brand they shopped from rather than the shipping carrier.

eCommerce 130
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Meta Debuts Suite of New AI Tools Including Chatbots, Celeb Voices and Image Editing

Retail TouchPoints

The chatbot is powered by a custom large-language model and has access to real-time information through Meta’s search partnership with Microsoft’s Bing. Meta said in a blog post that AI technology “isn’t purely about building AIs that only answer questions. It also includes a tool for image generation. As to the question of “why?”

Magazine 325
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A Guide to Global Customer Service Excellence

ESW

Retailers and brands with DTC ecommerce channels often look to international markets to grow customer bases and revenue. However, this presents a unique set of challenges, particularly when it comes to global customer service. And yet customer service plays a pivotal role in shaping the success of a retail business.

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How to Choose The Right SEO Agency

Kissmetrics

Thus, to choose and onboard an SEO agency that’s right for you, you must: Know your business destination (your goals), and What you want to achieve when you get there (your desired outcomes). Your target business goals and outcomes determine what SEO strategies and tactics you’ll need. And each one of them is good for something.

SEO 320
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How to Choose The Right Conversion Rate Optimization Agency

Kissmetrics

In order to choose the one that will suit your exact situation, you’ll need to ask yourself what do you need ? Your best approach is to find out the exact things you need help with and then hire the agency that specializes in those 2 or 3 desired services. What can I add so I get to more traffic (paid or organic)?

eCommerce 363