Retail TouchPoints

APRIL 19, 2023

Using loyalty to retain employees. One innovative approach has been the introduction of loyalty programs for employees. Most retailers wouldn’t think twice about investing in loyalty programs for their customers, so why wouldn’t they extend the best loyalty benefits to their own employees?

Retail 275

Retail Technology Information Management 275

Smile.io

MARCH 20, 2024

The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases. A recent study revealed that 90% of companies offer some sort of loyalty program.

Shipping Costs 76

Shipping Costs Shopify Customer Loyalty Merchant Services 76

Retail TouchPoints

AUGUST 2, 2022

One way to improve targeting and increase loyalty is to offer consumers personalization that really meets their needs. A recent survey found that 68% of consumers are willing to share information with brands they love in exchange for more personalized loyalty experiences and rewards. Which Channels Work Best for Zero-Party Marketing?

Clothing 274

Clothing Fashion Channel Information 274

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. That’s where loyalty apps come in. With a loyalty tool built into your Shopify website, you can attract customers by offering them bonuses every time they buy from you. Referral Candy.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. Simply put, if done right, this can help your product sell your other products, all while building customer loyalty and engagement. Loyalty program integration throughout the customer journey.

Consumer 283

Consumer Customer Loyalty Customer Experience Recommendation 283

Smile.io

APRIL 15, 2024

Part of this success can be attributed to its loyalty and rewards program— Treat Rewards.    The pet industry giant recently refreshed its program. PetSmart Treats’ loyalty program changes (in 2024) PetSmart recently announced updates to its Treats rewards program that took effect on April 2, 2024.

Social Media 70

Social Media POS Gifts Events 70

Retail TouchPoints

JULY 1, 2020

economy remains unstable, rather than spending precious cash, brands need to get creative with the stable economy they totally control — their brand loyalty programs. It’s been estimated that there are 48 trillion reward points worth $360 billion sleeping in customer accounts across the globe. As the U.S.

Retail 264

Retail Social Media Travel Magazine 264

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program.   If not, it may be time to migrate your loyalty program.    Seamlessly migrate your loyalty program in 4 easy steps. 

Customer Loyalty 82

Customer Loyalty Merchant Services Shopify Shipping Costs 82

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Reward members with Beauty Insider points for attending and interacting at the retailer’s Sephoria virtual brand founder events. Emeline Berlind.

Consumer 269

Consumer Gifts Events Customer Experience 269

Retail TouchPoints

SEPTEMBER 18, 2023

While this is hardly a prediction at this point since generative AI has been all the rage, I wouldn’t be doing my job if I didn’t mention it as a core part of retail holiday strategies this season. Increased Loyalty Perks Over the last several months, several prominent retailers have reevaluated their loyalty programs and strategies.

Retail 326

Retail Gifts Recommendation Consumer 326

Smile.io

FEBRUARY 1, 2024

Introducing Smile Plus , a new plan for high-volume brands looking to build customer loyalty effortlessly.    Smile is a top retention solution, trusted by thousands of the best brands on Shopify, like Polaroid, Liquid Death, Blume, Hush Puppies, Monos, and so many more.  What is Smile Plus? 

Merchant Services 86

Merchant Services Customer Loyalty Shopify SEO 86

Ecommerce Platforms

AUGUST 29, 2022

The best rewards apps for Shopify are an excellent way to improve engagement among customers, and boost your chances of repeat purchases. With rewards apps, you provide your consumers with points or bonuses every time they make a purchase or complete a certain action. What Are The Best Shopify Rewards Apps? Referral Candy.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand.   Contrary to popular belief, pay-to-join (paid) memberships are not the new loyalty programs.   Contrary to popular belief, pay-to-join (paid) memberships are not the new loyalty programs. Paid memberships segregate customers unfavorably 2.

Customer Loyalty 94

Customer Loyalty Shipping Costs Customer eCommerce 94

Retail TouchPoints

AUGUST 10, 2023

To boost app downloads and usage rates, brands need to determine which features and capabilities will help them best differentiate the experience from those of their standard ecommerce and mobile commerce sites. ” Loyalty and Gamification In the world of retail, loyalty program integration is a table stake for mobile apps.

Mobile 246

Mobile Retail Consumer Customer Experience 246

Omnisend

MARCH 22, 2023

Reading Time: 4 minutes The purpose of loyalty programs is to offer customers access to exclusive prices and loyalty discounts. The best loyalty programs have the power to transform a business into a customer-centric profit machine. Discover Omnisend and create seamless communication with your customers.

Customer Loyalty 155

Customer Loyalty Customer Customer Retention Recommendation 155

Smile.io

FEBRUARY 20, 2024

Depending on the size of your store and the complexity of your program, launching an ecommerce loyalty program can be hard work.     With Smile.io, ecommerce merchants can feel confident about their loyalty and rewards programs as a tool in their overall retention strategy. rewards coupons have a 16.5%

Shopify 78

Shopify Customer Loyalty eCommerce Jewelry 78

Groove

JANUARY 30, 2019

What is an eCommerce Loyalty Program? eCommerce loyalty programs reward frequent customers with discounts, rebates, rewards, free merchandise, coupons and access to unreleased products. As a result, customer loyalty programs help to increase retention and lifetime value. Types of eCommerce Loyalty Programs.

Customer Retention 265

Customer Retention eCommerce Customer Customer Loyalty 265

Retail TouchPoints

NOVEMBER 24, 2022

Unfortunately, the industry’s long-held “best practices” are holding them back. As a starting point, they can break away from outdated ecommerce ‘best practices’ to elevate the shopping experience and make their brand more distinctive. Increased Brand Loyalty. Tips on Breaking up with Best Practices.

eCommerce 264

eCommerce Mobile Merchant Services Recommendation 264

Smile.io

APRIL 12, 2024

and Klaviyo to create an even better loyalty and marketing automation experience.  integration with Klaviyo allowed ecommerce merchants to use their Smile Rewards API key to pull static properties about loyalty program members into their Klaviyo account. Active program members who have recently achieved a higher VIP tier.

Events 81

Events Customer Loyalty Reference Shopify 81

Retail TouchPoints

SEPTEMBER 30, 2020

Launching a successful premium loyalty program can be a matter of finding the right pitch: 70% of shoppers who don’t belong to a program would join one if the benefits were valuable, according to a study by Clarus Commerce. Your Best Customers Hold the Key to Your Top Value Proposition.

Customer 264

Customer Shipping Costs Shipping Consumer 264

Retail TouchPoints

JANUARY 30, 2023

Petco is merging its two membership programs into one combined offering under the Vital Care banner. The pet retailer’s Pals Rewards loyalty program debuted in 1997. The company’s existing membership programs already have been hugely successful for the retailer. per month depending on type of animal). ”

Omnichannel 302

Omnichannel Subscription Supplies Customer Experience 302

Smile.io

FEBRUARY 7, 2024

is the most trusted loyalty platform by Shopify Plus merchants, powering some of the best Shopify loyalty programs. with their loyalty program, including Polaroid, Hush Puppies, Birchbox, Liquid Death, Topps, and more.  It’s enterprise loyalty made easy.   work for all merchants?

Shopify 79

Shopify Food and Beverages Customer Loyalty Merchant Services 79

Smile.io

FEBRUARY 23, 2024

A loyalty program can deliver a significant return on investment for your ecommerce business.   For customers to actively engage with an online loyalty program, a few things have to be true: The rewards are motivating.    The program is easy to use.  The best part? No coding required.

eCommerce 76

eCommerce Shopify Merchant Services SEO 76

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. Potential Friction Point: Generic (& Limitless) Emails. This phase involves researching and comparing similar brands to find the best solution. Potential Friction Point: Lack of Product Details. Are you unfamiliar with this term?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

FEBRUARY 6, 2024

Over the course of his 30 years in retail, Justin Tichy has worked at Walmart , Target and Best Buy , but his latest job as COO of Petco is “by far the coolest retail experience I’ve ever been around,” he said. All the work that we did starting in 2018 was around building a foundation of guest experience: How do you engage with them?

Beauty and Health 279

Beauty and Health Travel Customer Retail 279

Kissmetrics

JULY 31, 2021

Interest: Next, you build their interest in your product. The point of a conversion funnel is to build an effective buyer’s journey and increase your conversions. To increase your conversions, you must first identify your starting point and your end goal. The first stage is all about building brand and product awareness.

Download 361

Download Social Media Subscription Customer 361

Retail TouchPoints

NOVEMBER 2, 2021

Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection. There are lots of ways brands can create experiences for their customers, and one of the best ways is to mold that experience to a shopper’s busy, on-the-go life.

Point of Sale 299

Point of Sale Mobile Customer Marketing 299

Groove

JUNE 9, 2021

We recommend building various lists to segment subscribers based on their interests and demographics. Build workflows that automatically trigger emails to contacts that meet a specific criteria. The email that performs the best after a given period of time will then be sent to the rest of your list. Engaging Subscribers.

Marketing 367

Marketing Social Media Customer Loyalty Shopping Carts 367

Retail TouchPoints

JUNE 21, 2023

Parents and caregivers are always on the lookout for activities to keep their kids engaged during the summer months, and Michaels has tapped into this need — and not coincidentally, creating new opportunities to build customer loyalty — through Camp Creatology. Delivering on convenience isn’t just about the classes themselves.

Customer Loyalty 272

Customer Loyalty Customer Arts Omnichannel 272

Smile.io

NOVEMBER 17, 2023

  According to research from Business Wire , 69% of brand executives have increased their loyalty investment over the past 2 years, and 55% plan to invest even more in the coming years.   The question now becomes how to build customer loyalty efficiently and effectively.  But is perfection worth the wait?

Customer Retention 88

Customer Retention Customer Loyalty Customer Other 88

Smile.io

OCTOBER 25, 2023

So you want to set up a loyalty program that generates revenue and brand loyalty? loyalty programs work! Implementing a loyalty program can help bring customers back to your store, build a loyal following, and boost customer lifetime value (CLV) and repeat purchase rates. The TL;DR is that Yes!

Shopify 69

Shopify Social Media Blog eCommerce 69

Retail TouchPoints

APRIL 1, 2022

For retailers, this creates ample opportunity to engage their customers using untapped touch points. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content. A recent study found that 63% of U.S. Express Your Brand.

Retail 264

Retail Shipping Costs Fulfillment Shipping 264

Omnisend

SEPTEMBER 7, 2023

Reading Time: 6 minutes 5 customer loyalty email examples that work When you think of loyalty, what comes to mind? Most of us think of someone who’s there for us when we need them and always has our best interests at heart. Customer loyalty to businesses isn’t that much different. 5 customer loyalty email examples 1.

Customer Loyalty 88

Customer Loyalty Customer Social Media Clothing 88

Smile.io

AUGUST 25, 2023

Loyalty programs are one of the best ways to build your brand community—the ultimate retention tool for businesses in any industry. The following list was put together to inspire you when putting together your own loyalty program and brand community, no matter what you sell or what stage you’re at.  

Customer Loyalty 75

Customer Loyalty Beauty and Health Food and Beverages Customer 75

Smile.io

FEBRUARY 12, 2024

  Email marketing has the potential to foster the customer journey and build rapport like no other marketing endeavor can. Let’s explore five steps for using email to nurture interest and win customer loyalty.  Loyalty & Reward Program Insights from Smile.io   Trust equals sales.

eCommerce 77

eCommerce Marketing Customer Loyalty Multi-channel 77

Groove

JULY 23, 2020

Whether your goal is to automate marketing or sales initiatives, improve site search, increase customer loyalty or convert more customers, there is a software for you. for customer loyalty programs. Drive more conversions and increase customer lifetime value with an effective customer loyalty program software.

eCommerce Marketing 332

eCommerce Marketing eCommerce Marketing Customer Loyalty 332