Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Establishing an Involvement Level Impacts Customer Retention.

Customer Retention 279

Customer Retention Document Improvements Information 279

lateshipment

MARCH 15, 2021

The hard truth is that acquiring new customers is costly work. It costs as much as seven times more to acquire a new customer than to retain an existing one. Also, an existing customer will buy more from you and recommend your business more than a new customer will. The Impact of Late Deliveries on Key Metrics.

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

BigCommerce

FEBRUARY 27, 2018

Traditionally , word of mouth marketing was spread from one person to another based on recommendation. In today’s hyper-connected world, a single recommendation can have far greater impact – leading to word of mouth marketing (WOMM) or word of mouth advertising strategies to capitalize on the opportunity. And referring other customers.

Social Media 410

Social Media Marketing Payment Services Reference 410

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

POS 268

POS Omnichannel Webinar Point of Sale 268

Omnisend

OCTOBER 30, 2020

Email marketing still boasts the highest ROI out of any marketing channel. Best of all, it’s one of the few marketing channels you own. Whatever the customer’s reasoning, there’s a way to pick up those potential lost customers: abandoned cart emails. Use Email Automation to Send Product Recommendations.

WooCommerce 151

WooCommerce Marketing Recommendation Social Media 151

BigCommerce

APRIL 18, 2018

Value-per-Visit: This is total website revenue divided by total website visits, and is helpful in measuring the effectiveness your various marketing channels. According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. Better Decision Making Made Easy.

Download 418

Download eCommerce Social Media Shopping Carts 418

365 Retail

OCTOBER 20, 2022

Thanks to inflation and soaring energy prices, a recent Quantum Metric study finds that many Brits are planning to slash their holiday spending by more than half – spending less than £500 this year. . Connect with consumers with the right message on the right channel at the right time . Last year, according to Statista , the U.K.’s

Retail 52

Retail Omnichannel Customer Retention Channel 52

lateshipment

AUGUST 13, 2021

91% of consumers are more likely to shop with brands and stores that provide relevant offers and recommendations—which makes advertising crucial. Before you lay out your plan, it’s essential to assess your most profitable channels. The holiday season is not the time to experiment and invest in new advertising channels.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

BigCommerce

FEBRUARY 23, 2018

The various components involved in building out a customer loyalty program. The types of customer loyalty programs available (and their hybrids). Examples of ecommerce customer loyalty programs (with case studies). Or, test out a loyalty program to help grow a specific channel. Customer retention rate.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Omnisend

NOVEMBER 5, 2020

Use Multiple Channels for Your Marketing Automations: Email, SMS, and Push Notifications. An impressive 72% of consumers prefer interacting with brands through multiple channels before making a purchase. Omnichannel communication empowers you to connect with customers in ways (and times) that are more likely to prompt engagement.

WooCommerce 148

WooCommerce Marketing Omnichannel Channel 148

SellBrite

SEPTEMBER 5, 2020

Omnichannel marketing strategies for your business involve having and maintaining a presence across several online and offline channels in order to offer a unified experience for customers. Studies have shown that customers exposed to three or more marketing channels are 250% more likely to purchase from a brand.

Omnichannel 99

Omnichannel eCommerce Marketing Social Media 99

Kissmetrics

FEBRUARY 17, 2021

Based on studies of the brain, we know that beauty literally moves us to action. Here are a few of the ones I recommend the most. One way to boost sales is through customer retention. It costs five times more to gain a new customer than it does to retain one. Most are all about finding new customers.

Customer Retention 303

Customer Retention Article Marketing Other 303

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Send personalized emails and texts.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

GetElastic

NOVEMBER 29, 2022

The numbers (from the mouths of actual shoppers) help tell the story: Purchase frequency is 250% higher on omnichannel vs. single channel, and the average order value is 13% higher for omnichannel vs. single channel. Customer retention rates are 90% higher on omnichannel vs. single channel. Source: Clout Brands.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

BigCommerce

AUGUST 8, 2017

Most channels require significant lead time to yield an ROI (ex. Some channels yield quick results but not day in and day out (ex. And some channels are consistent but time consuming to dial in (ex. For modern ecommerce sites, the ability to immediately and consistently bring in new customers is a HUGE deal. Pinterest.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

Kissmetrics

MAY 24, 2018

Recommendations from friends and family influence only 42% of consumers. Instead, rewards programs, brand reputation, and trustworthy online reviews have taken the place of good, old-fashioned word-of-mouth recommendations. A 2017 study by Power Reviews once again confirms the growing consumer dependence on ratings and reviews.

Games 230

Games Improvements Social Media Customer 230

Smile.io

MARCH 11, 2021

Here’s a few reasons why you might want to do that: 65% of American customers consider positive, personal experiences to have more of an impact on them than advertising. 93% of customers are likely to buy again from a company after receiving fantastic customer service. Recommended for you.

Improvements 82

Improvements Live Chat Social Media eCommerce 82

Omnisend

APRIL 19, 2021

Customers have changed their expectations accordingly and now expect highly relevant, personalized messaging, delivered in a timely manner, to the channel of their choosing. Omnisend also has powerful email marketing features but goes for a more holistic approach in terms of channels. Marketing Automation.

Merchant Services 78

Merchant Services Shipping Costs Live Chat eCommerce 78

Ecommerce Platforms

JUNE 20, 2022

This is common with food shipment boxes, seeing as how the customer must often set their menu or grocery cart for the week. You can bet that email also has several other recommendations that relate to what the person usually buys. Customer Acquisition Costs Decrease. Focus on Multiple Sales and Marketing Channels.

Subscription 220

Subscription Shipping Costs Merchant Services Payment Services 220

Omnisend

APRIL 23, 2021

Once you have a first-time buyer as a customer, you should strive to upgrade them to a repeat customer. By reaching out to them with relevant promotions, important information about their purchases, and addressing them through a variety of different channels, you can garner brand loyalty and create a customer for life.

Customer 78

Customer Merchant Services Multi-channel Reference 78

Kissmetrics

AUGUST 16, 2021

Marketers, particularly B2C marketers , rely on several channels to drive leads to their businesses and boost their conversion rate: SEO paid ads social media email landing pages. Often, these channels don’t yield results marketers can bank on though. Every stage of the customer buying process is important during the webinar.

Webinar 349

Webinar Social Media Blog Books 349

Kissmetrics

JULY 31, 2021

A prospect could ultimately be in this stage for a while, so the focus should be on creating valuable, informative, and reliable content such as case studies, video tutorials, and downloads. Consider what you can learn from their landing pages, social media channels, and blogs. How are they reeling in potential customers?

Download 361

Download Social Media Subscription Customer 361

Smile.io

JANUARY 10, 2022

If you want to truly channel your inner ‘70s Classic Rock star, you can browse their line of vintage and used instruments. Tips on Branding your Loyalty Program to Increase Customer Retention Do you sell products online or have you built a real, successful brand? Electric guitars? 7-piece drum kit? 6-string folk banjo?

Hobbies 77

Hobbies eCommerce Books Arts 77

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Smile.io

MAY 2, 2023

All loyalty programs have one thing in common–they are a customer retention tool aimed at increasing repeat customers. This is because repeat customers are more profitable in the long run. A good rule of thumb is to make it possible for customers to redeem their first reward after 1-2 purchases.

Social Media 68

Social Media Shipping Costs Events Blog 68

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

SellBrite

SEPTEMBER 27, 2017

Buyer personas are created by companies and represent fictional examples of their core customers. Businesses use these personas to make key marketing decisions, like what their messaging should be, what marketing channels they should use, and how much they should spend on acquisition efforts. How do I collect this information?

eCommerce 125

eCommerce Customer Social Media Information 125

Korona

JANUARY 5, 2023

Optimizing your checkout means a better user experience, which, in turn, increases conversion rates and customer retention. After all, studies show that customers are quick to abandon a retailer or purchase if they’re not happy with their checkout experience. . Part of this involves checkout optimization. .

Payment Services 52

Payment Services eCommerce Shipping Costs Payments 52

Ecommerce Platforms

JANUARY 14, 2020

Most starters often hang loose on the assumption that a high-yielding ecommerce business masterplan only needs to have these basics: A responsive selling channel. A solid customer engagement. Your business model should capture such attributes to cash in on the customers’ confidence. Case studies. That’s pretty accurate.

Merchant Services 175

Merchant Services eCommerce Payment Services Shipping Costs 175

Lemonstand

MARCH 1, 2018

And with 41% of consumers saying they prefer live chat over other support channels, and live chat for eCommerce having been shown to help reduce shopping cart abandonment , it makes sense for online stores to offer this channel. Lemonstand’s eCommerce platform users can offer their customers the convenience of modern live chat.

Live Chat 67

Live Chat eCommerce Channel Customer Experience 67

Lemonstand

NOVEMBER 1, 2018

If you have an online store with a decent-sized customer base, a steady number of orders, and recurring revenue, it’s very possible that people are talking about you, and you are already acquiring new customers via word-of-mouth, even if you haven’t yet set up an eCommerce referral program. It just happens naturally, right?

eCommerce 54

eCommerce Social Media Reference Subscription 54

Korona

NOVEMBER 10, 2022

It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase. It is five times more expensive to attract a new customer than to retain an existing one. However, by increasing customer retention by 5% , profits can increase by 25-95%. How can this work?

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Smile.io

NOVEMBER 15, 2023

  💗 “Customer loyalty is a desired consumer behavior where customers will continue to make repeat purchases and choose the brand over competitors due to a positive perception or relationship.”  ”  On the other hand, customer retention is more closely tied to consumers' actions.

Customer Loyalty 59

Customer Loyalty Customer Beauty and Health Food and Beverages 59

Email Audience

DECEMBER 6, 2023

Recent studies showed that gamified emails can increase your open rate by up to 25%. By adopting gamification email marketing, you can greatly improve the effectiveness of your email newsletters, increase engagement, audience retention, and revenue. All this is to increase user engagement and customer retention in your customer base.

Games 59

Games Books Mobile Improvements 59

Smile.io

NOVEMBER 7, 2019

This is why it’s imperative to create an authentic, emotional connection with your customers. Using images and videos of real people in your marketing campaigns is beneficial no matter what channels you use. This can be done by making your brand position crystal clear in every channel you use. Los Angeles Times.

Marketing 46

Marketing Social Media Definition Channel 46

ROI Revolution

AUGUST 5, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. In this expert webinar , you’ll uncover insights like: Full-funnel marketing strategies to optimize your brand across paid media channels and your website. How to accelerate revenue growth with customer reviews, loyalty, and referral programs.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197