Retail TouchPoints

FEBRUARY 2, 2024

This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. Looking to dig deeper into unified commerce strategies and implementation?

Omnichannel 286

Omnichannel Payment Services Technology Banking 286

Salsify

MARCH 3, 2021

Digital Commerce 360 found that ecommerce sales in the US were up 44% last year. of total retail sales , according to the US Department of Commerce. of total retail sales , according to the US Department of Commerce. Brand manufacturers need to change how they sell to consumers. This figure grew to 11.0%

Management 78

Management eCommerce Consumer Retail 78

Retail TouchPoints

SEPTEMBER 4, 2023

To ensure they have the capacity to meet that demand and to see the benefits from those sales in their own revenue growth, digital commerce teams must scale their own technology capabilities to match. Integrations lie at the core of composable commerce as the source of both its potential and its vulnerabilities.

Payment Services 245

Payment Services Payments eCommerce Customer Experience 245

lateshipment

APRIL 28, 2024

From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” So, if you’d like to stay noticed by your prospective customers, you have no option but to put your focus to improving customer experience.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

APRIL 17, 2024

Within the world of B2B and B2C commerce, where understanding consumer behavior is key, this change has spurred a quest for innovative solutions. Here, gen AI intervenes, enriching catalogs and enabling a more comprehensive customer experience. The shift isn’t limited to chatbots; it extends to enhancing product catalogs.

Social Media 290

Social Media B2C B2B Customer Data 290

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences. AI algorithms thrive on data.

Shipping Costs 238

Shipping Costs eCommerce Customer Experience Recommendation 238

Fabric Blog

MAY 28, 2021

Product experience management (PXM) optimizes the customer experience so users can easily find what they need. It does so by contextualizing and personalizing content according to the channel and each user.

eCommerce 94

eCommerce Management Customer Experience Channel 94

Retail TouchPoints

SEPTEMBER 22, 2023

The company shared details about a number of current initiatives — including plans to introduce commerce capabilities into its mobile game House Flip — and promised that “over the next year, you’ll see us test a variety of experiences in virtual worlds that connect to commerce at stores and vice versa.” “At 8 , in a blog post.

Games 266

Games Fashion Mobile Clothing 266

Retail TouchPoints

NOVEMBER 20, 2023

The retailer, which is known for curating the most exclusive global and local brands, will use NuORDER Assortments by Lightspeed Commerce to empower buyers to digitally preview collections, develop assortment plans and complete orders in collaboration with brand partners, replacing manual, spreadsheet-based processes.

Department Stores 274

Department Stores lightspeed Omnichannel Accessories 274

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 240

B2B eCommerce BigCommerce Omnichannel 240

Retail TouchPoints

NOVEMBER 30, 2023

The unified shopping experience is being developed in partnership with experience innovation company Valtech and will be built on the Vtex commerce platform. We’re excited to help build a unique commerce journey to support Hearst’s future growth and reflect its position as a media powerhouse.”

eCommerce 216

eCommerce Fashion Customer Experience Technology 216

Retail TouchPoints

SEPTEMBER 12, 2023

Retailers are waking up to the limitations of monolithic commerce stacks. These legacy models hinder one’s ability to be truly agile, which is particularly troublesome when considering the ever-emerging challenges of today’s commerce landscape. First, they must have experience working with such transformations.

Webinar 266

Webinar Technology Operations Mobile 266

Groove

FEBRUARY 16, 2024

To help you get started, we'll cover everything you need to know about the Shopify HubSpot integration, including the benefits that this integration offers, a step-by-step integration guide, and how Groove Commerce can help you develop a seamless integration between your HubSpot CRM and your Shopify store.

Shopify 379

Shopify Live Chat Customer Data Information 379

Groove

MARCH 12, 2024

A standout moment in the podcast is when Jensen reflects on the significant growth and learning experiences faced by the company, illustrating the strategic shifts necessary for sustainable expansion. Extensive executive-level experience and repeated success managing all aspects of organizations in various industries.

Outdoor 195

Outdoor eCommerce BigCommerce Travel 195

Fabric

APRIL 9, 2024

When thinking of commerce platforms, one thing is for certain: Some just flat out fail. My replatforming experiences are here to help you What I’ve seen over the years is that most replatforming projects end up costing more money and time than was initially estimated. And who the heck am I to talk about it? Well, that’s a story.

eCommerce 130

eCommerce eCommerce Platforms Telecommunications Shipping Costs 130

Retail TouchPoints

FEBRUARY 5, 2024

The ability to monetize your website(s) as a media network offers a new, welcomed revenue stream in a highly competitive and ever-evolving commerce landscape. And it makes sense, as retail media networks are fundamentally built to enhance the consumer experience, provide deeper insights and consequently drive improved sales.

Retail 262

Retail Omnichannel Consumer Channel 262

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Jeff Wolpov is SVP of E-commerce for Ryder E-commerce by Whiplash at Ryder System , Inc.,

Customer Experience 271

Customer Experience Shipping Costs eCommerce Improvements 271

Retail TouchPoints

APRIL 6, 2022

Channel management platform Productsup has raised more than $70 million in Series B funding to advance its product development and M&A activity as it continues to expand globally. We’re in a new era of commerce where outdated approaches are no longer effective.

Omnichannel 258

Omnichannel Management Channel Consumer 258

Retail TouchPoints

JANUARY 12, 2023

Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. Walmart ’s burgeoning slate of white-label retail tech will be made more widely available via a new partnership with Salesforce.

Merchant Services 296

Merchant Services Fulfillment Retail Omnichannel 296

Retail TouchPoints

JANUARY 11, 2024

Retailers must move quickly to deploy transformative technologies or risk putting relevancy and their brand experience at risk. Generative AI is poised to help retailers deliver on these expectations while also providing internal benefits like productivity gains and a better employee experience. Streamline product catalog management.

Retail 249

Retail eCommerce Technology Social Media 249

Retail TouchPoints

NOVEMBER 24, 2023

By implementing a comprehensive social commerce strategy, marketers can move the needle on their brand’s most important holiday goals, including increased revenue and new customer acquisition. Shoppable social posts are the cornerstone of social commerce. Step Four: Implement live shopping experiences.

Social Media 285

Social Media Events Gifts Consumer 285

Retail TouchPoints

MAY 30, 2023

The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities.

Home Furnishings 270

Home Furnishings POS Omnichannel Fulfillment 270

Retail TouchPoints

APRIL 6, 2023

Emma sees the mattress and pillow shopping experience spanning both spectrums. They call this the “wholesale” shopping experience. MACH allows retailers to change and connect disparate systems to enhance customer experiences and quickly adapt to changing market conditions and customer demands.

Technology 217

Technology Management eCommerce eCommerce Platforms 217

Retail TouchPoints

FEBRUARY 15, 2024

Connected commerce is on the rise, but it has to be done in the right way; we have to foster connection, but it can’t feel forced or invasive. If the social media giants can introduce commerce into their platforms, we can do the reverse by building ecommerce platforms that are conducive to positive interpersonal interaction.

Live Chat 240

Live Chat Social Media eCommerce Consumer 240

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

JUNE 30, 2020

Acquia , a digital experience company, and Kibo have announced a strategic partnership designed to help retailers deliver frictionless commerce. The two companies will empower brands to create headless e-Commerce experiences through a unified customer view, and optimize engagement across the customer journey with shoppable content.

eCommerce 280

eCommerce eCommerce Technology Order Fulfillment Fulfillment 280

Retail TouchPoints

MAY 29, 2023

Consumers are often met with an unfair experience, failing websites, bots eating up stock. In a tech-dominated world where social media offers brands insights into consumer purchase patterns, hype commerce has a real advantage when it comes to attracting high value customers. bad payments, bots, exploiting stock, etc.).

Customer Loyalty 272

Customer Loyalty Payment Services Customer Experience Social Media 272

Retail TouchPoints

APRIL 18, 2024

It’s an experience common to almost every traveler — you stay at a hotel and fall in love with the mattress, the sheets, the lamp. We have a lot of fun showing our guests brands that they wouldn’t necessarily experience on their own. It’s the ultimate try-before-you-buy experience.

Travel 249

Travel Banking Retail B2B 249

Retail TouchPoints

JULY 18, 2022

Weren’t conversational commerce and ambient computing supposed to be major things by now? Everything in the future will have an audio component, especially commerce. Crowdsourced Customer Experience will be Audio. There’s been a real renaissance in the customer experience. Commerce Seeps into Audio.

Merchant Services 295

Merchant Services Arts Customer Experience Consumer 295

Retail TouchPoints

SEPTEMBER 14, 2023

Pinterest also debuted services to make shopping more seamless across all its core “surfaces,” including: Mobile deep links and direct links: Pinterest managed advertisers already can use mobile deep links, and the platform is now adding direct links to take shoppers directly to the retailer’s website by clicking on a Pinterest shopping ad.

Merchant Services 257

Merchant Services Mobile Events Presentation 257

Retail TouchPoints

FEBRUARY 17, 2022

Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company. Superior order management capabilities are at the center of today’s and tomorrow’s commerce solutions.”. “We

Technology 272

Technology Omnichannel Improvements Shipping 272

Retail TouchPoints

JULY 24, 2023

It’s no secret that social commerce — that is, retail interactions that begin (and sometimes also end) on social media platforms — is big business. UK, France, Germany, India, Mexico and United Arab Emirates, and found that not only is Gen Next interested in social commerce, but most of them already are engaging in it. in a statement.

Social Media 238

Social Media Payments Payment Services Consumer 238

Retail TouchPoints

AUGUST 9, 2022

Headless commerce platform fabric has been selected as the company’s new commerce technology partner, and digital experience consultancy Bounteous will aid with the fabric implementation and creation of a new “connected commerce” platform. The combined company currently operates 1,284 stores in the U.S.

Omnichannel 285

Omnichannel eCommerce Channel Operations 285

Retail TouchPoints

JUNE 27, 2023

Without reliable forecasts and actionable insights derived from the massive amounts of data only an extensive commerce network can provide, retailers will always run the risk of difficulties like these. Empower intelligent inventory management. Today’s inventory management teams host a large volume of commerce transaction data.

eCommerce 277

eCommerce Multi-channel Multichannel Channel 277

Retail TouchPoints

JANUARY 12, 2024

Social commerce value will keep on growing. The value of social commerce continues to grow rapidly and is shaping the future of online retail. According to research from Accenture , social commerce is expected to outpace traditional ecommerce, growing 3X faster and reaching an impressive $2.9

Social Media 296

Social Media Beauty and Health Multichannel eCommerce 296

lateshipment

AUGUST 17, 2023

In today’s e-commerce landscape, returns have become a huge deal. Recent research shows that the e-commerce return rate, which was 16% in 2022, now falls around somewhere between 20-30%. This has made how returns are handled at e-commerce stores a huge differentiator when it comes to customers choosing brands.

Management 130

Management eCommerce Payment Services Merchant Services 130

Retail TouchPoints

MARCH 6, 2024

But that doesn’t mean these commerce destinations don’t need a major overhaul. Experts indicate that the root of shopping malls’ “identity crisis” is their inability to effectively leverage data to curate experiences that represent the full scope of consumers’ needs and lifestyles. That is, until Dolphin Centre in the UK.

Small Business Retail 257

Small Business Retail Events Merchant Services Consumer 257