Retail TouchPoints

APRIL 21, 2022

When your job is ultimately about pleasing the public with the products you offer, you’d better have a solid grasp of what’s important to customers today — and most of all how their expectations may change in the future. Activating In-Store Communities with Events, Experiences and Inclusion.

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Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Register for the Retail Innovation Conference & Expo here.

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Retail TouchPoints

MARCH 15, 2024

The retailer also is debuting its new 50K DICK’S format, which “completely revolutionizes our most typical 50,000-square-foot store,” said Lauren Hobart, President and CEO of Dick’s on a conference call discussing the results. Dick’s plans to open a total of 16 50K stores in 2024, consisting of 12 relocations or remodels and four new stores.

Sporting Goods 270

Sporting Goods Omnichannel Retail Customer Experience 270

Ecommerce Platforms

AUGUST 15, 2022

Save the date for the “Make it Big” Conference, to connect with thought leaders, ecommerce industry experts, and other merchants interested in growing their online businesses. Read below for all the Make it Big Conference details for 2022, including: What is Make it Big? What can conference participants expect to learn this year?

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BigCommerce Workshop eCommerce Platforms Small Business Retail 104

Retail TouchPoints

AUGUST 11, 2022

“We opened our first store in 2016, so physical retail has always been part of the strategy for our brand to grow,” explained Sheriff during a session at the Retail Innovation Conference & Expo. Furniture and home shoppers span all ages, but Parachute has found that its target customer is largely millennials.

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Retail TouchPoints

APRIL 3, 2023

If you’re ready to explore how to make the metaverse a strategic component of your business strategy, join us at the D2 Summit in Chicago, taking place alongside the Retail Innovation Conference and Expo June 13 to 15, 2023. And this is only the tip of the iceberg when it comes to Coach’s plans for phygital experiences that drive loyalty.

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Retail TouchPoints

MAY 20, 2024

That was not only expensive for Michaels but contributed to slower-than-desired delivery speeds for its customers. Prior to instituting a hub model, stores were shipping from anywhere, to anywhere,” said Dave Luke, Director of Ecommerce Operations at Michaels during a session at last week’s Manhattan Momentum conference in San Antonio. “We

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Shipping Costs Shipping Fulfillment Omnichannel 279

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. A great example is Walgreens , a company that recognizes that their customers want more convenience.

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Omnichannel Payment Services Shipping Costs Fulfillment 130

365 Retail

SEPTEMBER 12, 2022

The show, held at London’s ExCeL, has a dedicated conference with sessions tailored to address the needs of retail professionals, covering marketing, growth, delivery, customer engagement, omnichannel innovation and fulfilment. Topical conference – exploring replatforming. Taher Khaliq, CTO, Trinny London.

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eCommerce Omnichannel Customer Experience Technology 72

Pivotree Blog

MAY 2, 2024

We’re excited to participate in both AutoCare Connect Week and B2B Online this year, eager to engage with our customers and showcase our latest solutions. ” AutoCare Connect Week 2024 Held annually, AutoCare Connect Week is the world’s leading auto care conference to ignite innovation and foster collaboration. .

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Presentation B2B Automotive Events 52

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S.

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Supplies Fulfillment Omnichannel Customer Experience 248

Retail TouchPoints

JUNE 9, 2023

Retail TouchPoints’ 2023 Store Design & Experience Survey found that store design teams are laser-focused on implementing more creative visual merchandising methods ( 90% ) and using technology more thoughtfully to support in-store engagement ( 63% ).

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Omnichannel Technology Customer Retail 277

Retail TouchPoints

JANUARY 10, 2023

Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. But what we know is that it’s going to be a better customer experience for Prime members. The offering was previously only available by invitation.

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Retail TouchPoints

AUGUST 31, 2023

Matt Maher, Futurist and Founder of M7 Innovations at the Retail Innovation Conference & Expo. Discord’s “secret sauce” is that it completely rethinks brand-customer communications, said Maher: “[Up until now] as a brand, what can you do [to connect with your customers]? When you look at what Apple did with iOS 14.5,

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Retail TouchPoints

MARCH 1, 2024

While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry. These learnings will collectively continue to help us refine our forward-looking store strategy.”

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Retail TouchPoints

AUGUST 13, 2020

Retail TouchPoints is partnering with retailX , the physical and digital event platform dedicated to the technology and trends shaping retail’s digital future, to present the first Retail Innovation Conference (RIC20) online experience on October 13-14, 2020. Nominations are open until August 21, 2020. “As

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Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. ” Similar to Sephora, Boisson is leaning heavily into education and discovery across its omnichannel platform.

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Food and Beverages Fulfillment Omnichannel Specialty Retailers 230

Steve Dennis

JUNE 9, 2019

“Omnichannel” is dead. And while I’ve been bashing the term for quite some time now, based upon discussion at the last few conferences at which I have spoken , it sounds like others might be finally willing to put omnichannel out to pasture as well. The customer is the channel. I’m calling it.

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Omnichannel Retail White Paper eCommerce 113

Retail TouchPoints

MAY 20, 2024

Retail organizations need to collect and analyze data in real time to make informed decisions about inventory management, customer engagement and other key business operational needs. With SUSE Edge, IT and OT business units can gain access to the automation, security and common management framework needed to optimize their edge investments.

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Retail TouchPoints

APRIL 20, 2022

While online platforms and communities like Instagram are the “cornerstone” of the brands’ digital footprints, Del Fante explained that each physical location presents a unique opportunity to “express our brand in a way for us to retain customers. This technology is useful in cities and states that don’t allow customers to see the product.”

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Retail TouchPoints

JUNE 11, 2020

Over the past four months, retailers have been scrambling to adapt and respond to customer behaviors that have emerged due to the coronavirus pandemic. He shared details of the company’s successes, priorities and future objectives during the company’s Engage Digital conference, a virtual adaptation of its annual user event.

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Consumer Omnichannel Payment Services Fulfillment 281

Retail TouchPoints

JUNE 8, 2023

The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago. Finally, several sessions will reveal how Web3 can support brands in their quest to solidify customer loyalty.

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Technology Customer Loyalty Omnichannel Consumer 237

Retail TouchPoints

SEPTEMBER 6, 2023

Your customers become characters who travel through that realm. You’re responsible for architecting the look, feel and experience you want your customers to immerse themselves in when they interact with your brand (your proverbial “world”). You also want customers to love the world you create and invite them into.

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Retail TouchPoints

SEPTEMBER 11, 2020

These closures, along with the growth in our online business and expanded omnichannel capabilities, will allow us to more efficiently and profitably service our customers,” said Jim Bell, CFO of GameStop during a conference call discussing the retailer’s Q2 financial results. For the three months ended Aug.

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eCommerce Omnichannel Operations Retail 297

Forrester eCommerce

OCTOBER 8, 2018

Alibaba has become one of the world’s most fascinating and cutting-edge technology businesses — and is key to understanding where the digital era is heading.

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Technology Telecommunications Online Retail Customer Experience 291

Retail TouchPoints

APRIL 26, 2022

Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation. Foxtrot will be among the innovative thought leaders presenting at the 2022 Retail Innovation Conference and Expo on May 10-12, 2022, in Chicago. At the end of the day though , for us , fast delivery is table stakes.

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365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Dr Nick Beighton, CEO of MATCHESFASHION and Chairman of Secret Sales, will join its headline speakers as part of its 2024 conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

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Technology Fashion eCommerce Retail 59

Retail TouchPoints

NOVEMBER 8, 2021

Creating impactful digital experiences that delight customers can be daunting, even for the largest brands. As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. Connect customers and employees for a delightful digital experience.

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Retail Omnichannel eCommerce Fulfillment 265

Retail TouchPoints

NOVEMBER 17, 2021

Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. We really want to give our customers the ability to shop where they want, how they want. Consumers Embrace the Convenience of Curbside Pickup.

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Consumer Omnichannel Leisure Supplies 292

PERQ

NOVEMBER 14, 2022

Did you get a chance to attend the Optech conference this year? They were talking about concepts we’re passionate about here at PERQ, including: the Renter’s Journey, lead source attribution, and omnichannel prospect engagement. but the experiences are not connected. LOOKING AT THE NEW RENTER’S JOURNEY MAP.

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Multichannel Omnichannel Technology Channel 69

Sailthru

APRIL 8, 2019

That’s why we recommend all email marketers attend the Association of National Advertisers’ upcoming Email Evolution Conference, which is designed to “keep you on the cutting edge of email marketing.”. But of course, the agenda is the main catalyst for conference attendance. Luckily, the Email Evolution Conference has a great one.

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Workshop Technology Omnichannel Marketing 74

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Instead, we tend to build up mental schemas, with a brick and click customer journey that includes online, mobile and yes, physical touchpoints. Our brains don’t work that way. Census data.

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Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

JUNE 20, 2023

At the Retail Innovation Conference & Expo last week in Chicago, during the “Candid Conversations on What’s Next in Retail” panel discussion, four top VC players discussed what makes for a strong “pitch” to a VC, as well as the types of red flags that can quickly turn off the money spigot. Red flag #1: No plans for omnichannel.

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Retail TouchPoints

JUNE 7, 2023

Sensory design is now recognized as a powerful sales tool — the senses play a critical role in human perceptions and can create positive experiences that delight and engage customers. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

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Technology Retail Customer Experience Presentation 261

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. That’s not all!

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eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

JULY 25, 2023

One reason is that there didn’t seem to be a pressing need for online pre-ordering given the level of convenience its stores already provided: “Our average customer is in and out of the store in eight minutes,” said Mikos. This helped customers trust that we will deliver them the items they need quickly and easily.”

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Retail TouchPoints

AUGUST 3, 2022

In addition to sales, it outlines what customers were asking about, whether the rain brought more customers in — we filter that information through so we can react.” Brilliant Earth is another “uber-data-driven organization,” according to Lisa Perlmutter, SVP of Marketing and Ecommerce at the company.

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