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Customer loyalty heavily dependent on ‘last mile’ service

Retail Technology Review

Consumers are choosing who they shop with depending on the ‘last mile’ service provided, new research has revealed. Long delivery times top the list of frustrations for consumers (50%), followed closely by paying for returns (42%) and limited stock availability (38%).

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AI Robotics will Drive the Future of Ecommerce

Retail TouchPoints

Supply chains have always been critically important. When retailers invest correctly, logistics presents the opportunity for not only hard cost savings but long-term value creation as organizations find innovative ways to deliver products into the hands of consumers.

eCommerce 257
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24 eCommerce Experts to Follow Now

GetElastic

He spent years in direct marketing having co-founded a successful catalog firm, and was recently named a Top 50 Global Thought Leader on Customer Loyalty. He has been quoted in the Wall Street Journal, Internet, Retailer, Bloomberg, and more. itok=NKOQLXM0","video_url":"[link] Video (Responsive)."]}.

eCommerce 113
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How to Set Up an Ecommerce Loyalty Program to Improve Retention, Build Community and Drive 5X in Sales

BigCommerce

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

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The Ultimate 2018 Ecommerce Checklist: 31 Experts Prioritize 19 Growth Tactics to Implement Now

BigCommerce

It’s a big-box play where demand is high and visibility is low in supply. Here are the top 19 ecommerce growth strategies recommended by Internet Retailer 1000 brands and the experts that advise them, in order of priority. Community Building, Customer Engagement & CRM. What is customer experience?

eCommerce 419