Elsner

APRIL 23, 2020

The business owners started to put emphasis on consumer behavior so that they can provide an improved user experience. With the increasing pace of smartphone penetration in the market, the best way to draw customers is to get your business to their fingertips. million mobile users are accessing the Amazon app monthly.

Mobile 90

Mobile eCommerce Customer Payment Services 90

Retail TouchPoints

AUGUST 7, 2023

Developing your digital marketplace should be an ongoing process that allows you to stay nimble, by collaborating with your marketplace partners to offer a variety of products and services for your customers. Customers benefit from being able to pay as they go for the technology they are consuming.

Subscription 235

Subscription B2B Mobile Customer Experience 235

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Retail TouchPoints

JULY 12, 2023

A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry. Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. That could include customized digital signage and instant discount offers based on your purchase history.

Payment Services 229

Payment Services Retail Point of Sale Supplies 229

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. consumers have at least one email account, with the average addresses per person totaling 2.5. In fact, in 2022, 55% of businesses texted their customers , according to Simple Texting.

Small Business Retail 233

Small Business Retail Marketing Retail Social Media 233

Retail TouchPoints

JULY 21, 2022

For years, consumers have known that their behaviors have been tracked. But as more outside forces shine a spotlight on how those behaviors are turned into data that is leveraged for monetary gain, consumers are looking for more control over their information — and marketers are scrambling to keep pace. “And adults and 125 marketers.

Marketing 278

Marketing Consumer Information Customer Retention 278

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences. So how can the two coexist?

Customer 210

Customer Retail Information Consumer 210

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

iVend

JUNE 6, 2022

iVend Loyalty iVend helps retailers communicate their brand ethos. Read more about how retail technology helps to build loyalty. Read more Consumers are drawn to brands that reflect their own convictions, with 62% wanting companies to tackle the social, cultural, environmental and political issues that they care about the most.

Retail 98

Retail Customer Loyalty Fashion Customer Experience 98

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

SEPTEMBER 1, 2023

That is driving the customer to come and shop, and now, we’re investing to make sure that when the customer comes to shop with us, either online or in store, that they don’t have to make the tradeoffs.” Now, the company is using the $1 billion to invest in improving: Digital capabilities.

POS 229

POS Merchant Services Supplies Improvements 229

RTP blog

MARCH 15, 2017

The Retail TouchPoints Connected Consumer Series webinars, which will be broadcast from March 27-31, will delve into some of today’s hottest retail topics — from leveraging Artificial Intelligence and deepening personalization to creating truly modernized mobile experiences.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers.   Mobile optimization — 76% of shoppers in the U.S. has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 235

Payments Payment Services Customer Experience Social Media 235

RetailMinded

OCTOBER 27, 2022

For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Many consumers now rely on mobile devices to research products and services, make an order, and complete transactions. This allows you to deliver a better impression to consumers.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. Consumers’ shopping habits are clearly not waning; they’re simply evolving.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

ESW

MAY 17, 2023

A growing number of business buyers are digitally native but experience a disconnect between the way they buy personal consumer goods and how they are forced to make business purchases. The rise of ecommerce has revolutionised the way people shop, from consumers to business buyers.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

RTP blog

JANUARY 26, 2018

A Few Facts About Your Biggest Demographic For starters, let’s consider a few fundamental points about retailers’ largest consumer group: The Millennial generation, which includes those born between 1982 and 2000, is already more numerous than any other age group—even the baby boomers ( 83 million vs. 75 million ).

Customer Experience 150

Customer Experience Customer Mobile Article 150

Sailthru

JUNE 23, 2023

Millennial Consumer Trends Index 2023 explores some of the major shifts that are in play. Email remains one of the most effective and efficient ways to personalize a customer journey. Millennials are the first generation whose lives revolve around the near-constant use of their mobile phones. Millennials love loyalty programs.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity.

B2B 145

B2B eCommerce Payment Services Marketing 145

Smile.io

MARCH 21, 2023

These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty. Dynamic Yield informs that the English football club improved its mobile homepage conversions by 40% thanks to mobile web customization.

eCommerce 70

eCommerce Shopping Carts Customer Loyalty Recommendation 70

RTP blog

APRIL 9, 2018

And it’s these capabilities that Nordstrom, and other industry leading retailers, will continue to double down on to meet consumers’ rising expectations. Many online-only retailers have invested in similar omnichannel strategies, by purchasing physical storefronts to increase the channels where they’re available to consumers.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Wiser

JANUARY 18, 2019

To learn more about the changes consumers are looking for in the coming year, Wiser has surveyed over 2,400 of our mobile app users about their 2019 shopping preferences. Their responses could help you improve sales and meet more consumer expectations in this digital age. Any new year signifies a time for change.

Shipping Costs 68

Shipping Costs Comparison Shopping Mobile Omnichannel 68

Ecommerce Platforms

MARCH 14, 2023

The digital and mobile software applications available from Evercommerce are specifically well-suited to an environment of digital transformation, where customers are looking for more convenient and tech-first approaches to services and sales. There’s also integrated payment processing and a mobile app for offline jobs.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Wiser

AUGUST 13, 2019

Even so, increasing the number of items a consumer buys during a trip to your store is incredibly important. The good news is you can always leverage your own shoppers to provide feedback on out-of-stocks, such as with Wiser’s retail auditing and mobile crowdsourcing platform. Does your store stock what consumers want to buy?

Marketing 103

Marketing Omnichannel Customer Loyalty Consumer 103

Retail TouchPoints

AUGUST 29, 2022

The popular Canadian coffee chain Tim Hortons recently experienced negative publicity after multiple government agencies shed light on the company’s mobile app privacy policies and data collection methods. This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty.

Mobile 311

Mobile Payment Services Payments Retail 311

Sailthru

JANUARY 16, 2020

According to the CMO Council, 91% of consumers suggest that omnichannel experiences are either important or critical. And failing to meet consumer expectations means they’ll start considering your competition. Omnichannel is more than just a box that needs to be ticked in order to appeal to your customers.

Omnichannel 78

Omnichannel Seminar Customer Loyalty Mobile 78

Omnisend

OCTOBER 4, 2023

This retains customer interest while increasing the value of the order. Get consumer insights. Include a survey to find out why customers canceled their orders. Whenever possible, suggest alternative products or solutions that may meet the customer’s needs. Optimize your email for mobile.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

ROI Revolution

JUNE 19, 2019

Amazon rolled out StyleSnap , an artificial intelligence-powered visual search tool aimed at helping consumers use images to find apparel items. A survey conducted by Proper Insight & Analytics found total spending on Father’s Day gifts in 2019 will reach $15.96 Blockchain Technology Reinvents Loyalty Programs. Of the 75.9%

eCommerce 68

eCommerce Gifts Department Stores Social Media 68

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. You don’t need to implement all of these but adopt those that make sense for your customers and business model.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Kissmetrics

JUNE 7, 2021

From an e-commerce perspective, we tend to think of guidance as leading customers from the marketing funnel to the sales funnel. While that’s certainly valid, sometimes offering guidance can come down to providing consumers with the right choice for them. Engage with the consumer, emotionally or otherwise.

eCommerce 219

eCommerce Marketing Social Media Events 219

Optimizely

AUGUST 9, 2018

Some traditional retailers and CPG brands have begun to adopt new technologies and realize the full potential of ecommerce and direct-to-consumer. The challenge is how to convey that understanding of what your product does to the consumer on the other side of the keyboard.” For many B2C brands, the customer is the center of the world.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Kibo

DECEMBER 14, 2021

Now, this generation is entering its prime spending years, and as millennials age into their 30s and 40s, they will be an increasingly important consumer group. Merchants are shifting toward a fast and efficient customer digital shipping experience to meet the demands of the millennial shopper.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Omnisend

OCTOBER 4, 2023

This retains customer interest while increasing the value of the order. Get consumer insights. Include a survey to find out why customers canceled their orders. Whenever possible, suggest alternative products or solutions that may meet the customer’s needs. Optimize your email for mobile.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

GetElastic

JULY 20, 2017

Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. A Forrester study comparing revenue growth at several companies in their customer experience index found that leaders outperformed laggards by as much as 24%. Mobile and social media open new touchpoints.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

365 Retail

JULY 13, 2021

This then becomes a problem of competitiveness and customer loyalty as retailers are unable to provide the experience consumers are seeking. 74% said they wanted that training to be mobile, as it would give them control – they could choose when to take the training and access it on their own device, at any time.

Payment Services 52

Payment Services Travel Multichannel Mobile 52