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How Retail Employees can Feel Safe to Learn Without Risk to Personal Brand

Retail TouchPoints

The metrics for success remain undefined, the distance between theory and application uncertain. Incorporating simulation and gaming as a vehicle for knowledge delivery and practice creates impactful learning by triggering the intrinsic motivation key to creating behavioral change.

Retail 213
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Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World

Retail TouchPoints

One definition most can agree on, though, is that it’s a “virtual world,” and one that already is presenting tremendous opportunities for both brands and consumers. Like the physical world, goods and services sold and consumed in the metaverse are not immune to issues that require customer service to solve.

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Trading places: Five things heritage brands can learn from start-ups

365 Retail

But pushing them out of the way with impressive force are the up-and-coming young brands who are carving out a space in the D2C world, working to small budgets and agile processes to hit the mark with digital-savvy consumers. Smaller budgets mean they have to make money go further, which means clever planning and flexible buying options.