Sailthru

JULY 18, 2018

These figures come from a recent study by Sailthru and Forbes Insights , which surveyed 300 retail and media executives to discover how they approach — and leverage — customer retention. Decisions that drive conversion optimization today often forsake tomorrow’s profits. When the Long Game is the Only Game.

Customer 60

Customer Customer Retention Games Conversion Optimization 60

ROI Revolution

AUGUST 31, 2020

In the UK, 35% of all online purchases during the lockdown period were made via Amazon, with one-fifth of survey respondents saying they now have a higher intent to purchase from Amazon post-pandemic. Conversion Optimization During COVID-19. July 2020 COVID-19 + Ecommerce Update. SEO Coronavirus Checklist.

eCommerce 78

eCommerce Automotive Home Furnishings Travel 78

Inflow Insights

SEPTEMBER 16, 2019

The easiest way to do this is to add an email opt-in box to your pre-chat survey (even if that survey is simply their name and email address). Use a Post Chat Survey to Improve Live Chat Using Audience Feedback. Integrate Chat With Email to Retarget Visitors Who’ve Chatted With You. Conclusion.

Live Chat 69

Live Chat eCommerce Mobile Conversion Optimization 69

Inflow Insights

JULY 29, 2019

We made the decision to specialize in marketing services for eCommerce , and to also focus on three core areas: SEO , Paid Advertising (PPC, Social, Display) , and CRO (conversion optimization). This gives us a narrower focus for optimizing our lead generation. And our staff engagement survey is matched with employee retention.

eCommerce 103

eCommerce PPC SEO eCommerce Marketing 103

GetElastic

MAY 2, 2019

And hundreds of hours are spent on redesigning websites and conversion optimization. Visitors who search are explicitly telling you what they want and are more likely to convert than visitors who browse (50% higher according to an Econsultancy survey ).

Shipping Costs 167

Shipping Costs Accessories Improvements Shipping 167

BigCommerce

JUNE 27, 2017

Using conversion optimization techniques and methods, it is possible to identify the areas of your site that affect credibility. Surveys may help to engage your visitors further, while at the same time giving you valuable insight into what they need, what issues they have, and how you can create a more personalized experience.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

Lemonstand

MAY 3, 2018

By looking at the findings from qualitative surveys we’ve conducted, it became clear that the terms of a subscription are never clear enough. This involves user testing, interviewing your customers, sending surveys and conducting polls, among other techniques. Analytics tell you what is wrong, but they don’t tell you why.

Subscription 50

Subscription eCommerce Shipping Costs Shipping 50

Kissmetrics

OCTOBER 30, 2018

As much as you focus on marketing, you have to focus on conversion optimization. You may have to survey your customers or talk to them over the phone, but eventually, you can come up with the right messaging using qualitative data. Principle #7: Marketing tends to get more expensive over time. You can’t control this.

Marketing 266

Marketing Shipping Costs Social Media Channel 266

UpSellIt

OCTOBER 5, 2016

Their algorithms take these personal recommendations into account along with surveys, climate patterns, and even what’s popular on Pinterest. If you don’t like a piece, simply tell them why and they’ll take your personal preferences into account next time.

Subscription 61

Subscription Hobbies Social Media Clothing 61

Inflow Insights

JANUARY 23, 2018

Last year only one site from our survey did this on mobile; this year we saw usage hit 30%. If you have brick and mortar stores, the Inflow conversion team definitely recommends you test this. One-page checkout actually decreased in usage from our survey last year. Matrix Report #2: Desktop Optimization. Navigation.

eCommerce 162

eCommerce Conversion Optimization Mobile Shipping Costs 162

Demac Media

OCTOBER 13, 2017

One thing you should always optimize to make sure your online CX is helping the brand and not tarnishing it is to make sure your site’s mobile user experience is a positive one. A survey showed that 33% of company decision makers believe that a negative mobile user experience is what’s holding their company back.

Customer Experience 34

Customer Experience Customer Webinar Mobile 34

Inflow Insights

SEPTEMBER 26, 2017

Post-Purchase Surveys. Customer Journey Analysis (Segmented on New & Returning Users). Audience Segmentation Analysis (requires advanced configuration). Cart Abandonment Analysis. Record your Patterns. There’s a lot of insight to be gained by benchmarking a lot of your user behavior metrics.

Document 60

Document Improvements Information Article 60

Omniconvert

OCTOBER 16, 2018

[Ok, maybe we don’t need to be so dramatic.] While listening to a podcast on customer research, I captured this phrase which brilliantly sums up our daily bubble:? Anything you’re thinking about customers and markets is nothing more than a guess.Des Traynor, Co-Founder Intercom Indeed!

Customer 106

Customer Blog eCommerce Marketing 106

Demac Media

OCTOBER 13, 2017

One thing you should always optimize to make sure your online CX is helping the brand and not tarnishing it is to make sure your site’s mobile user experience is a positive one. A survey showed that 33% of company decision makers believe that a negative mobile user experience is what’s holding their company back.

Customer Experience 28

Customer Experience Customer Webinar Mobile 28

Shopping Signals

SEPTEMBER 9, 2016

But the gist of it is this… Optimal conversions come from providing a better user experience. You can get to know your customers by using things like: Surveys. Examining any page with the above keen eye will yield some strong conversion optimization opportunities. Decide – how easy is it to convert?

Improvements 75

Improvements Live Chat eCommerce Shopping Carts 75

Demac Media

OCTOBER 24, 2017

Let customers know you care by sending a follow up email once they’ve ordered something- it shows good customer service and gives you the ability to send the customer something extra, whether it’s a product related to their recent purchase or a survey on how their shopping experience was. Social Media. a day on social media.

Social Media 37

Social Media Customer Customer Retention Download 37

Ecommerce Platforms

OCTOBER 28, 2021

Refrain from asking for a survey response after checkout (save this for email). Include a survey link. Instead, you should focus on writing brand-relevant copy that's engaging, fun, and conversion-optimized. Here are some must-haves for conversion optimization: Design landing pages when using online ads.

Payment Services 245

Payment Services Merchant Services Payments eCommerce 245

FastSpring

OCTOBER 12, 2023

And what is one of the key conversion factors he uses those numbers to measure? Dave, Founder and Director of Conversion at conversion optimization agency Browser to Buyer , explains that there are two fundamentals underlying the research his agency does for clients: barriers and motivators. Dave Gowans Yeah, absolutely.

Subscription 178

Subscription Payment Services Payments Information 178

Demac Media

OCTOBER 24, 2017

Let customers know you care by sending a follow up email once they’ve ordered something- it shows good customer service and gives you the ability to send the customer something extra, whether it’s a product related to their recent purchase or a survey on how their shopping experience was. Social Media. a day on social media.

Social Media 28

Social Media Customer Customer Retention Download 28

Ecommerce Platforms

MARCH 1, 2022

Refrain from asking for a survey response after checkout (save this for email). Include a survey link. Instead, you should focus on writing brand-relevant copy that's engaging, fun, and conversion-optimized. Here are some must-haves for conversion optimization: Design landing pages when using online ads.

Payment Services 104

Payment Services Merchant Services eCommerce Payments 104

BigCommerce

MAY 25, 2018

And Amazon isn’t alone in their commitment to generating outstanding results through conversion optimization. Surveys – Directly ask your customers about their shopping experiences. Regardless, of your choice, here are some of the key skills to look for in testing and optimization are: Data research. User research.

eCommerce 338

eCommerce Shipping Costs Improvements Conversion Optimization 338

AcquireConvert

SEPTEMBER 26, 2022

In a survey published at the end of 2019, 68% of over 1,000 U.S. In the same survey referred to above, 20 percent of those surveyed said that they didn’t place an order because the delivery date was unclear. A top-of-the-website “free shipping” banner improves conversions . Slow shipping reduces sales.

Shipping Costs 36

Shipping Costs Merchant Services Shipping Shopify 36

Kissmetrics

FEBRUARY 6, 2018

They used a survey with questions like : Would you trust information from this website? This is the point behind conversion optimization that most people miss. They think ‘conversion optimization’ means to change a button color or headline. However, they do have a direct influence over someone’s website experience.

SEO 194

SEO Payments Conversion Optimization Payment Services 194

BigCommerce

JUNE 27, 2017

It is therefore very important to make them one of your top priorities in the conversion optimization process. Now we’ll concentrate on the particulars of ecommerce product pages and how CRO can help identify possible issues and fix them to increase conversions. Use qualitative research and surveys.

eCommerce 258

eCommerce Information Shipping Costs PPC 258

Demac Media

SEPTEMBER 15, 2017

McGee continues , “The survey data proves that omni-channel retailers are the real winners this season.”. In their post-holiday shopping survey, the ICSC found that 61% of people who bought items online to pick up in-store, bought another item in-person when they came to pick it up. Pop-up shops. This works well.

eCommerce 44

eCommerce Shopify Mobile Payment Services 44

GetElastic

SEPTEMBER 16, 2019

Keep in mind perceived value is different than conversion. A live A/B test with real, unobserved site visitors (versus a survey) may have indicated larger images support product discovery, as larger images are easier to view from a category and search lists, and from product pages (especially on mobile).

Payment Services 127

Payment Services Arts B2B Clothing 127

Inflow Insights

DECEMBER 8, 2021

A CRO expert should always review the new site after launch, conducting exit survey analysis and live site reviews. For example, if you’re migrating to Magento, there are a few optimizations to keep in mind. This could mean a full CRO & UX audit — or something as simple as fixing a broken link in the conversion funnel.

Improvements 106

Improvements Marketing PPC SEO 106

SellBrite

FEBRUARY 26, 2017

You can always start by informally surveying your friends and family. A conversion optimization tool like Spently. Before investing too many resources into your endeavor, you need to validate it and find out if it has any legs. There are a number of ways to approach this. A social media curation and publishing tool like Quuu.

eCommerce 141

eCommerce Multi-channel Payments Channel 141

Inflow Insights

JUNE 9, 2020

It is important for the CRO expert to review the new site, potentially conducting exit survey analysis and live site reviews. Every platform has its own idiosyncrasies when it comes to conversion optimization. However, not everything translates from mock-up to live site. For example, here are a few specific to Magento.

PPC 82

PPC Marketing SEO Shipping Costs 82

BigCommerce

DECEMBER 20, 2017

Create an educational survey to lead consumers further down your funnel, as well as collect additional information. But number 1 for us, as always, is continual conversion optimization. They use the Personalized Recommendation App by Beeketing. Paul Mitchell. Wondering how you can collect additional data to better personalize?

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Kissmetrics

MARCH 21, 2018

One way you can do that is with a simple customer survey. Using open-ended, multiple-choice questions like this in a survey of your existing customers can help pinpoint elements that contributed to their conversions. Try conversion scent methods for example, like with this retargeting ad. See what I mean?

Improvements 210

Improvements Information Conversion Optimization Recommendation 210

ROI Revolution

MARCH 2, 2021

21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. Out of the weeks surveyed, executives narrowly approached an overall negative outlook from Oct. 12-16 , when only 51% expected the economy to improve over the next six months. 10/7 update.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

DECEMBER 3, 2020

The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. 64% of shoppers surveyed want mobile and contactless pickup options, with 79% saying contactless store pickup is very important. COVID-19 + ecommerce: DTC stats. In fact, 52% of DTC brands have seen surges in demand.

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

AUGUST 5, 2021

21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. Out of the weeks surveyed, executives narrowly approached an overall negative outlook from Oct. 12-16 , when only 51% expected the economy to improve over the next six months. 10/7 update.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JANUARY 5, 2021

The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. 64% of shoppers surveyed want mobile and contactless pickup options, with 79% saying contactless store pickup is very important. COVID-19 + ecommerce: DTC stats. In fact, 52% of DTC brands have seen surges in demand.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

NOVEMBER 4, 2020

64% of shoppers surveyed want mobile and contactless pickup options, with 79% saying contactless store pickup is very important. While over half (54%) of executives surveyed in April expected profits to decrease over the next six months, that number is down to 31% now – the lowest it’s been since the beginning of the pandemic.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

OCTOBER 1, 2020

According to an Adobe consumer survey, 33% of consumers have received online orders later than expected and 30% prefer BOPIS or curbside pickup over delivery. Additionally, of those surveyed, 38% said they would be looking to put more money into savings and an additional 28% said they planned to create stricter budgets in the near future.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193