Retail TouchPoints

JANUARY 2, 2024

Alibaba’s fintech firm Ant Group was fined approximately $982 million in July 2023 for violating consumer protection and corporate governance regulations.

eCommerce 288

eCommerce Technology Marketing Consumer 288

Retail TouchPoints

APRIL 14, 2022

No7 Beauty Company is embarking on a project to streamline its product development, with a focus on product innovation, customer satisfaction, speed to market and corporate social responsibility (CSR). The retailer will deploy the Bamboo Rose multi-enterprise product and supply chain platform. “We

Supplies 288

Supplies Management Improvements Marketing 288

Groove

FEBRUARY 27, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Dave Santiago of Cutter & Buck In this episode of the eCommerce Masters Podcast, host Ethan Giffin engages with Dave Santiago, VP of Omni Channel and Corporate Sales at Cutter & Buck.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Forrester eCommerce

OCTOBER 28, 2021

These consumers are making brands more aware of the importance of corporate social responsibility and sustainability. Values-based consumers — people who vote with their wallets to support brands that align with their values — are on the rise, a trend accelerated by COVID-19.

Marketing 326

Marketing Consumer Customer Experience B2C 326

Retail TouchPoints

APRIL 25, 2023

As CDO, Blonder will drive the brand’s digital innovation and manage teams responsible for developing the company’s digital roadmap across both new and existing channels, as well as the company’s IT and insights team. Having joined Canada Goose in 2017, Bourke previously led the retailer’s investor relations and strategy functions.

Omnichannel 288

Omnichannel Consumer Operations eCommerce 288

Retail TouchPoints

FEBRUARY 7, 2022

The product expansion marks progress in several of the company’s corporate social responsibility (CSR) initiatives, including a commitment to spend $2 billion with Black-owned businesses by 2025, and the Target Forward sustainability strategy of which ingredient transparency is a large part.

Management 311

Management Retail 311

Retail TouchPoints

SEPTEMBER 6, 2023

Earlier this summer, the Estée Lauder Companies (ELC) announced the launch of a new Responsible Store Design Program to advance its progress toward environmental targets. Prior to the launch of Responsible Store Design, ELC finalized our internal Green Building Standards for all our spaces in the 2020 fiscal year.

Retail 263

Retail Supplies Consumer Webinar 263

Retail TouchPoints

NOVEMBER 6, 2023

that’s the retailer’s new corporate name) has appointed current President David Nielsen as interim CEO while the board of directors searches for a permanent replacement. He is currently responsible for key functions across the organization and will continue to lead our ongoing strategic initiatives in addition to new ones. Beyond, Inc.

Home Furnishings 273

Home Furnishings Operations Improvements Retail 273

Retail TouchPoints

JUNE 20, 2023

VF Corporation , parent company of brands including The North Face , Vans and Timberland , has named Bracken Darrell as President and CEO, effective July 17. Prior to Logitech, Darrell held international leadership roles of increasing responsibility at Procter & Gamble, including President of Braun.

Improvements 263

Improvements Management Consumer Marketing 263

Retail TouchPoints

DECEMBER 14, 2023

Scot Case, VP of Corporate Social Responsibility at NRF, will be the Center’s Executive Director. As part of the NRF Big Show, the organization will host a Sustainable Retail Workshop on Jan.

Workshop 269

Workshop Retail Supplies Consumer 269

Retail TouchPoints

FEBRUARY 23, 2023

Loeb has accused the Board of Directors of operating in “triage mode rather than via best corporate governance practices” as the retailer struggles with declining revenue. In a statement released in response to Loeb, Bath & Body Works wrote that its board “strongly disagrees with the views expressed in Third Point’s letter.”

Operations 249

Operations Recommendation Management Retail 249

Retail TouchPoints

JANUARY 7, 2022

New data from Retail TouchPoints indicates that 73% of retail organizations believe the main reason to implement corporate social responsibility (CSR) initiatives is that it’s the right thing to do. COVID-19 triggered a societal equivalent of the individual fight, flight or fawn response. And, of course, toilet paper.

Home Shopping 279

Home Shopping Travel Consumer Technology 279

Retail TouchPoints

JULY 18, 2022

As a result of new regulations and reporting requirements, corporate social responsibility (CSR) has become a top-line concern for consumer brands and retailers. But it isn’t just corporate entities driving this urgency.

Technology 224

Technology Fulfillment Consumer Download 224

Retail TouchPoints

JULY 24, 2023

Performance running footwear and apparel company Brooks Running has launched two new initiatives to enhance its sustainability efforts — a recommerce program powered by Trove and a partnership with TrusTrace to support its responsible sourcing initiatives.

Supplies 206

Supplies Apparel Consumer Improvements 206

Retail TouchPoints

APRIL 16, 2024

Customers will be paid for their used goods with Dick’s e-gift cards to use toward their next purchase, and items that don’t qualify for trade-in can be donated or recycled responsibly.

Sporting Goods 147

Sporting Goods Events Outdoor Apparel 147

Retail TouchPoints

MARCH 28, 2023

The retailer, a certified B Corporation, began an ambitious five-year plan in 2021 to roll out refill stations in a majority of its stores, with the target of saving 25 tons of plastic annually. The stations are now available in 800 stores worldwide and, after bringing the program to its U.S. footprint. “We

Consumer 246

Consumer Retail Customer Marketing 246

Retail TouchPoints

NOVEMBER 17, 2022

The company has promoted EVP and Chief Commercial Officer Sean Thompson to the role of President and Chief Commercial Officer, adding marketing and ecommerce roles to his existing responsibilities. He also has held leadership positions at VF Corporation, the parent company of Vans , and London Fog.

Supplies 235

Supplies Operations Technology Information 235

Retail TouchPoints

OCTOBER 18, 2023

Clarke joins AEO from PVH Corporation where she served as Global Chief Supply Chain Officer from 2021. In her new role as EVP and Chief Supply Chain Officer at AEO, Clarke will be responsible for managing AEO’s global supply chain from sourcing through distribution. Before joining PVH, Sarah held various leadership roles at Gap Inc.

Supplies 262

Supplies Operations Management Marketing 262

Retail TouchPoints

MAY 7, 2021

The partnership with 3DLOOK is part of a larger initiative by Dickies and its parent company VF Corporation to shift manufacturing processes toward more customer-centric, on-demand models, in an effort to speed time to market and reduce costs.

Recommendation 279

Recommendation Apparel Technology Consumer 279

Retail TouchPoints

MARCH 9, 2023

It makes the most sense on the surface, as cars and trucks are responsible for almost 20% of emissions in the U.S. Brands will often highlight their transition toward more eco-friendly packaging as one of their major initiatives to become more green, with hundreds of major corporations joining the Sustainable Packaging Coali t ion.

Apparel 272

Apparel Clothing Technology Consumer 272

Retail TouchPoints

MARCH 18, 2021

In addition to the PR boost, brands also get data insights into the causes their customers are selecting, which can help inform their CSR (corporate social responsibility) investments and initiatives. Other ShoppingGives clients include Kenneth Cole , Natori , White + Warren , Huron and Neighborhood Goods.

Consumer 252

Consumer Information Customer Other 252

Retail TouchPoints

OCTOBER 18, 2023

Ward’s retirement has prompted the promotion of Matt Zabel to Chief Corporate Affairs Officer, reporting directly to Target Chair and CEO Brian Cornell, as well as the promotion of Kiera Fernandez to EVP and Chief Community Impact and Equity Officer, reporting into Zabel.

Fulfillment 147

Fulfillment Supplies Marketing 147

Forrester eCommerce

OCTOBER 26, 2021

COVID-19 has put far greater emphasis on sustainability as a corporate social responsibility and business resiliency as a board-level priority. Globally, most firms now acknowledge the need to undertake climate action and improve their environmental sustainability performance.

Improvements 195

Improvements 195

Retail TouchPoints

JANUARY 19, 2024

is laying off 13% of its corporate workforce, amounting to approximately 2,350 jobs, and plans to close five stores as incoming CEO Tony Spring prepares to take the reins. Macy’s, Inc. and Governor’s Square, Tallahassee, Fla., according to the Wall Street Journal.

Supplies 240

Supplies Customer Experience Management Consumer 240

Retail TouchPoints

FEBRUARY 26, 2024

Consumers are quickly losing trust, and companies must act swiftly and responsibly to restore it. Companies benefit equally from the responsible use of data, in the form of greater customer loyalty or better engagement with information their customers actually care about. The tide is turning. Reny is a Bentley University alum.

Improvements 311

Improvements Payment Services Consumer Banking 311

Retail TouchPoints

OCTOBER 7, 2021

The events of the last 18 months, and our experiences on a global scale as a result of this, have further proven how critically important it is to have embedded social responsibility programs — to both consumers and stakeholders alike. With that increased action comes a key question — are these efforts driving any kind of impact?

Technology 224

Technology Consumer Events Retail 224

Retail TouchPoints

FEBRUARY 21, 2024

Macy’s ignored the offer until Arkhouse and Brigade pushed for a response in January 2023, following news of plans for layoffs and store closures as new CEO Tony Spring prepared to take the reins. our Nominating and Corporate Governance Committee will evaluate Arkhouse’s director candidates. shareholders.”

Retail 247

Retail Management Operations 247

Retail TouchPoints

MAY 27, 2021

At launch, the program will focus on the impact of a product’s materials, with plans to expand over the next two years to incorporate additional data, including manufacturing and corporate responsibility. “We Across the industry, an objective, robust and accurate dataset is needed to enable sustainable material choices at scale.

Apparel 248

Apparel Supplies eCommerce Platforms Technology 248

Retail TouchPoints

DECEMBER 13, 2023

Most recently, she served as President of Hudson’s Bay , where she was responsible for the company’s Canada-based retail stores and drove its omnichannel optimization strategy. Hwang-Judiesch has had a successful retail career driving brand and market growth for omnichannel brands such as Carter’s Oshkosh , Esprit and Ulta Beauty. 5, 2024.

Omnichannel 245

Omnichannel Consumer Retail Marketing 245

Retail TouchPoints

OCTOBER 24, 2022

As we talk to our customers and ask them why they’re not shopping with Warby Parker, the dual highest responses are one, that there’s not a store near me, and the second is that I don’t have a current prescription,” Gilboa said during the interview. The cuts were made in response to economic challenges as inflation continued to increase.

Customer 256

Customer Marketing 256

Retail TouchPoints

DECEMBER 9, 2022

The appointment of Guerra comes as the company prepares Prada and Bertelli’s son Lorenzo Bertelli — currently Prada Group’s Head of Corporate Social Responsibility — to one day take the helm at the luxury fashion house. From 2004 to 2014, Guerra served as CEO of eyewear firm Luxottica Group.

Fashion 301

Fashion Presentation Marketing 301

Retail TouchPoints

MAY 25, 2023

“Anti-LGBTQ violence and hate should not be winning in America, but it will continue to until corporate leaders step up as heroes for their LGBTQ employees and consumers,” said Ellis in a statement.

Social Media 264

Social Media Accessories Travel Clothing 264

Retail TouchPoints

APRIL 22, 2022

At a time when 84% of companies have incorporated corporate social responsibility into their business strategies, it can be hard to develop programs that stand out as truly unique. The biggest beneficiary of environmental causes are the children who will inherit the results of our actions.

Arts 277

Arts Consumer Clothing Operations 277

Retail TouchPoints

AUGUST 31, 2021

Pandora had used the cloud-based solution early in the pandemic to help protect employees and customers at both retail stores and its logistics center, and the retailer will now utilize the tool at its Baltimore corporate office as it reopens.

Jewelry 233

Jewelry Management Operations Customer 233

Retail TouchPoints

AUGUST 26, 2022

He will add responsibilities for the company’s strategic healthcare initiatives and its international expansion to Mexico to his existing finance, accounting, strategy and procurement functions. Brands in various positions of increasing responsibility in corporate strategy and financial planning.

Management 245

Management Improvements Retail Other 245

Retail TouchPoints

JUNE 14, 2021

As they do, corporate responsibility is expected to once again take the spotlight, according to panelists on the State of Retail and the Consumer 2021 webinar. Price Still Reigns Supreme, but Don’t Discount Corporate Responsibility. It’s making sure that the food supplies are available and things like that.”.

Webinar 278

Webinar Retail Consumer Events 278

Retail TouchPoints

MAY 18, 2023

His responsibilities will be handled by other executives at the apparel, intimates and accessories retailer. She has extensive retail experience, most recently as SVP of Corporate Finance for Mattress Firm , which was purchased by Tempur Sealy earlier this month.

Accessories 226

Accessories Apparel Operations Supplies 226