Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. Retailers and CPG brands already are experts at leveraging shopper analytics and purchase data to present consumers with personalized offers and coupons.

Retail 290

Retail Mobile Consumer Operations 290

Retail TouchPoints

SEPTEMBER 15, 2023

As part of its overall digital transformation, Family Dollar will debut a mobile app in October that will allow users to manage coupons and more easily locate products with improved search functionality. We are investing across the enterprise to make shopping with us even easier and more enjoyable.”

Mobile 264

Mobile eCommerce Improvements Management 264

Retail TouchPoints

APRIL 1, 2024

The pop-up also will host a clothing donation drive; customers can drop off gently used clothing in return for a coupon that can be used for in-store purchases. All used clothing will then be donated to a local Vancouver-based nonprofit organization that will recycle and repurpose them.

Clothing 257

Clothing Fashion Events Accessories 257

UpSellIt

NOVEMBER 9, 2023

Coupon incentives are a tried-and-true strategy for ecommerce stores looking to motivate shoppers toward checkout and increase conversions. When coupon codes fail, it frustrates shoppers and leads to abandoned carts. Leaked or Expired Codes Coupon code failures can often be attributed to various issues such as leaks and expiration.

Customer Experience 112

Customer Experience Social Media eCommerce Reference 112

MakeWebBetter

SEPTEMBER 11, 2023

Personalized Coupons aren’t just another way to incentivize customers. These are proven to be the most persuasive approaches to personalize the shopping experience to cultivate enduring customer relationships. Have you ever received a discount coupon email to claim an additional discount, say 20% off on your purchase?

Improvements 148

Improvements Customer WooCommerce Management 148

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

Retail TouchPoints

NOVEMBER 7, 2023

Photo courtesy Bath & Body Works The traveling pop-up experience will be stationed alongside key sporting events in nine markets, with 14 tent pole stops planned as well as a number of surprise mid-week stops along the route. are among the sports stars that will be joining the brand to promote their favorite products.

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Travel Events Games Supplies 256

Retail TouchPoints

JANUARY 5, 2023

National Retail Federation CEO Matthew Shay put it best, saying “Retailers are providing great products and experiences at the right price levels to help stretch household budgets.”. Retailers can deliver the personalized experiences shoppers expect by leveraging the data in their loyalty programs and looking at members’ purchase history.

Shipping Costs 290

Shipping Costs Merchant Services Channel Consumer 290

Retail TouchPoints

MAY 21, 2021

The Vast Majority of Shoppers Seek Coupons and Promo Codes – But that can be Painful. Nearly every consumer in America (84.5%) looks for coupons while shopping online, according to our research. of Americans said they never look for coupons while shopping. Only 15.5% Of the 84.5%

Subscription 279

Subscription Merchant Services Shipping Costs Food and Beverages 279

UpSellIt

APRIL 15, 2024

Shoppers Abandoning the Homepage If your shoppers take a detour just as they land on your homepage, it may signal a crucial obstacle in their online experience. Website Design and User Experience A user-friendly design is the cornerstone of your shopper’s journey. Quality Assurance Maintaining the health of your site is equally vital.

Shipping Costs 78

Shipping Costs Conversion Optimization eCommerce Payment Services 78

lateshipment

NOVEMBER 8, 2023

If a customer spends a lot on your website, it means that the customer trusts you, believes in your brand, and enjoys the experience that they’ve been receiving from the brand. Higher the average order value, better the customer experience and post-purchase journey, more would be the customer retention rate.

X-cart 130

X-cart Improvements eCommerce Shipping Costs 130

UpSellIt

OCTOBER 18, 2023

Retailers understand the importance of controlling their website experience, but there’s one common disrupter that remains unaddressed – unwanted third-party browser extensions. Read on to explore how UpSellit’s Ad Extension Blocker can help brands regain coupon control and maximize ecommerce potential.

Management 82

Management eCommerce Comparison Shopping Download 82

Retail TouchPoints

NOVEMBER 13, 2023

First, it found 74% of respondents had increased their money-saving methods for online shopping last year, such as using coupons or joining loyalty programs that delivered discounts. The Price-Conscious Consumer The greater propensity for bargain hunting was reflected even earlier this year with results from a Wildfire consumer survey.

Consumer 324

Consumer Merchant Services Sporting Goods eCommerce 324

UpSellIt

FEBRUARY 22, 2024

Firstly, let’s provide some insight into the company behind the Website Experience Solution — that would be us, Upsellit. We’ve grouped all the ways that we help brands in creating personalized website experiences into one main category: the “Website Experience.” ” What is Upsellit’s Website Experience?

Conversion Optimization 137

Conversion Optimization Recommendation Customer Loyalty Merchant Services 137

Retail TouchPoints

DECEMBER 15, 2022

This is where an insights-led customer data platform (CDP) comes into play, as it helps businesses accurately understand and assess their customer needs and aspirations and tailor a relevant experience that aligns with their requirements. Factors Driving the Need for Real-Time CDP. Features of Real-Time CDP.

Multi-channel 246

Multi-channel POS Customer Data Mobile 246

Groove

FEBRUARY 3, 2020

The topic of these articles varied: from the things wrong with eCommerce shopping; to information gathering through online coupons; to marketers gathering information about eCommerce customer experience. Coupons game. There exists a disconnect between a person’s shopping experience in store vs online at the same company.

Customer Experience 284

Customer Experience Shipping Costs eCommerce Customer 284

UpSellIt

FEBRUARY 26, 2024

Let’s begin by shedding light on the driving force behind the Remarketing Experience Solution. Whether you’re looking to boost lead collection or recover more sales, we’ve grouped all the ways that we help brands with leads and remarketing into one main category: the “Remarketing Experience.” Lead Capture 2.

Customer Loyalty 111

Customer Loyalty Conversion Optimization Shopping Carts Technology 111

UpSellIt

MARCH 13, 2024

Integrating seasonal spring themes creates a visually engaging experience that resonates with visitors. Optimizing for Mobile Responsiveness In today’s mobile-first landscape, optimizing website design for mobile responsiveness is essential for delivering a seamless user experience across devices.

Marketing 131

Marketing Gifts Recommendation Clothing 131

Groove

JULY 6, 2020

Include these tactics in your eCommerce marketing strategy to increase average order value and improve the customer experience: Bundle discounts. A "coupons" page. The majority of online shoppers look for a sale, special deal or coupon code before completing a purchase. A "Coupons" Page. First-time bundle offers.

Shipping Costs 343

Shipping Costs Gifts Shipping Merchant Services 343

Retail TouchPoints

NOVEMBER 9, 2022

Those touch points aren’t limited to the retailer’s own first-party mobile app: aligning with increasingly popular coupon apps like Honey or Fetch Rewards can bring bargain-hunting shoppers to your site. Retailers need to keep this familiarity in mind when designing their mobile experiences. Mobile Retailing Requires a ‘Mindset Shift’.

Mobile 274

Mobile Mobile eCommerce eCommerce Shipping Costs 274

Store Growers

JULY 5, 2023

Last Updated on July 5, 2023 As a business owner with a digital presence, you’ve likely come across Google Ads coupons, also known as Google Ads promo codes. There are several reasons why Google Ads coupons hold significant importance for businesses. These offers are known as Google Ads coupons or promo codes.

Merchant Services 91

Merchant Services Payment Services Article Recommendation 91

Retail TouchPoints

JUNE 26, 2020

The retailer seeks to simultaneously simplify and personalize the experience of the points-based program by offering three levels of membership that earn points faster than before. AEO is rolling out a redesigned All Real Rewards customer loyalty program for both the American Eagle and Aerie brands.

Customer Loyalty 264

Customer Loyalty Shipping Events Customer 264

UpSellIt

AUGUST 23, 2022

A coupon code that you actually intended to offer becomes invalid, and when a shopper unsuccessfully attempts to use it at checkout, they become frustrated and abandon. So, what if you could manage your shoppers’ online coupon usage? That’s where UpSellit’s Coupon Management System comes into play. Conclusion.

Management 126

Management Customer Experience Technology Improvements 126

Retail TouchPoints

APRIL 26, 2021

This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. With conditions challenging for so many, coupon use — both digital and paper — has grown considerably since Q1 2020. Mobile Engagement is Mandatory. This compares with 65% of shoppers reporting the same last year.

Retail 279

Retail Mobile Reference Download 279

Retail TouchPoints

DECEMBER 9, 2020

David’s Bridal has introduced its Diamond loyalty program, a tiered offering with rewards ranging from coupons to curated goodie bags to a free honeymoon or getaway. New users immediately receive coupons as a reward for signing up, and earn additional awards as they move up the program’s four tiers.

Download 264

Download Technology Customer Other 264

Retail TouchPoints

SEPTEMBER 8, 2020

Over the last decade, we’ve built one of retail’s leading loyalty programs, a critical element in delivering an outstanding experience for our customers,” said Kohl’s CMO Greg Revelle in a statement. “We Kohl’s Cash coupons will be issued in $5. Coupons will be valid for 30 days and all brands are included.

Customer Loyalty 298

Customer Loyalty Gifts Events Channel 298

Retail TouchPoints

DECEMBER 23, 2021

The solution is designed to enable contactless in-store experiences using Shekel Product Aware shelves, which recognize the products taken off the shelves, and Hitachi’s 3D LiDARs, which associate the items to the relevant shopper.

Payment Services 264

Payment Services Retail Omnichannel Mobile 264

Retail TouchPoints

MARCH 29, 2023

Source: Kohl’s The Kohl’s Marketplace is integrated into Kohls.com, and all marketplace purchases qualify for the company’s popular loyalty program — customers can earn and redeem Kohl’s Cash coupons and Kohl’s Rewards as well as pay for their marketplace purchases with their Kohl’s Card.

Toys 277

Toys Sporting Goods Apparel Electronics 277

Retail TouchPoints

NOVEMBER 7, 2023

Making it Easier to ‘Shop Deals’ New Deals Experience on Google Search (Image courtesy Google) Users can now access the Google deals destination in Search by searching the term: “shop deals.” Merchants can manage where their deals show up across Google in their Merchant Center settings.);

Toys 256

Toys Electronics Apparel Mobile 256

Retail TouchPoints

AUGUST 8, 2023

Sure, points and coupons are great, but today’s consumers are expecting far more from branded loyalty programs. Some of the most innovative examples show how the world of loyalty is evolving, and how brands can adapt their programs and experiences to better align to critical consumer trends.

Travel 238

Travel Events Consumer Games 238

Optimizely

JULY 19, 2018

We’ve all had that moment of jubilation when a coupon code magically appears while we’re browsing items on an ecommerce site. How many times have we held our breath, just hoping it wasn’t one of the numerous fake codes floating around on popular third-party couponing sites? Shoppers all but expect an incentive to buy.

eCommerce 333

eCommerce Shipping Costs Customer Loyalty Shipping 333

Retail TouchPoints

JANUARY 2, 2024

While financial benefits are still top of mind — largely thanks to inflation pressures and tightened household budgets — consumers are increasingly seeking services and experiences that truly reflect their journey and growing relationship with a brand. The other two big things are increased flexibility and enhanced services,” Stephens said.

Consumer 308

Consumer Shipping Costs Customer Retention Information 308

Retail TouchPoints

DECEMBER 2, 2022

Customers who are members of the company’s myWalgreens loyalty program also can earn and redeem cash rewards through the service, as well as use personalized digital coupons and savings offers. Items available through the service include groceries, over-the-counter medications, personal care items, household essentials and more.

Fulfillment 274

Fulfillment Customer Experience Customer Marketing 274

Retail TouchPoints

MARCH 1, 2023

Innovation is a key operating principle for Hibbett as we continuously look for ways to improve the shopper experience and adapt to ever-changing consumer needs and wants,” said Ben Knighten, SVP of Store Operations for Hibbett in a statement. “We That partnership has since been expanded chainwide.

PayPal 278

PayPal Fashion Customer Experience Operations 278

Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. 16, 2023 in the U.S.

Clothing 259

Clothing Fashion Customer Experience Article 259

Retail TouchPoints

JUNE 9, 2023

Verdi brings a perspective shaped by his experiences creating witty campaigns for off-price retailers such as Daffy’s and Stein Mart. If consumers have a perception of value, and then you offer them a 20% off coupon on top of that, that’s home-run material. That’s a true private label and owned brand experience.

Department Stores 277

Department Stores Consumer Accessories Apparel 277

Retail TouchPoints

MAY 3, 2021

This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. With conditions challenging for so many, coupon use — both digital and paper — has grown considerably since Q1 2020. Mobile Engagement is Mandatory. This compares with 65% of shoppers reporting the same last year.

Retail 188

Retail Mobile Reference Download 188