Retail TouchPoints

MAY 29, 2020

For omnichannel retailers, in-store sales can represent anything between 50% to 95% of their revenues — this is a scary and uncertain time. As consumer behavior changes due to rules that dictate “shelter in place” and social distancing, retailers can adapt and meet customers where they are right now: most likely, at home.

eCommerce 169

eCommerce Fashion Consumer Omnichannel 169

Optimizely

AUGUST 21, 2017

The conference brought together an audience of retailers large and small, alongside expert speakers who shared a number of cutting-edge ecommerce and omnichannel strategies. In order to scale fashion online, you need an infinite supply of inventory. eTail East 2017 was a huge success. However, you can’t see everything at eTail.

Mobile 180

Mobile Magazine Fashion Omnichannel 180

UpSellIt

FEBRUARY 26, 2024

Message Delivery Our omnichannel strategy keeps your brand front and center for your audience, regardless of their preferred device. A key aspect of our message delivery is the ability to provide distinct post-click experiences.

Customer Loyalty 111

Customer Loyalty Conversion Optimization Shopping Carts Technology 111

Retail TouchPoints

SEPTEMBER 28, 2020

Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Ecommerce execution will lean more heavily on store-based fulfillment.

Fulfillment 297

Fulfillment Department Stores Shipping Costs eCommerce 297

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. BOPUS Provides a Better Customer Experience.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Ecommerce Platforms

MARCH 18, 2023

You can offer customers an omnichannel selling experience which appeals to both their desire to in-person interactions, and their quest for convenient shopping experiences. You’ll need to commit to selling excellent products and delivering amazing customer experience.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

365 Retail

JULY 19, 2022

The growth of omnichannel shopping is causing the retail landscape to evolve, and there’s no one-size-fits-all solution. To thrive, DTC brands must harness multiple opportunities to build closer bonds with their target customers. Iterative Customer Experience. Ultimately, CX will make or break a brand’s DTC strategy.

Consumer 57

Consumer Shipping Costs Retail Supplies 57

Omnisend

JUNE 15, 2021

This works in tandem with efficient segmentation and omnichannel marketing. . The Tech & Features Needed to Easily Perform Customer Lifecycle Marketing. The beating heart of any good customer lifecycle marketing strategy is efficient and effective customer lifecycle marketing software.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Steve Dennis

SEPTEMBER 20, 2018

based fashion retailer, announced the launch of a new loyalty program. Despite its rather uninspired name, The Nordy Club is intended to broaden customer engagement while increasing earn rates by 50% for members paying with a Nordstrom credit card. Last week Nordstrom, the U.S.-based First is transactional loyalty.

Workshop 88

Workshop Books Mobile Gifts 88

Sailthru

AUGUST 13, 2018

Most jewelry purchases do happen in-store, but the customer journey is longer and more complicated than ever, with many digital touchpoints along the way. When it comes to delivering a modern, omnichannel shopping experience, jewelry brands perform poorly relative to other categories, according to our Retail Personalization Index evaluations.

Jewelry 60

Jewelry Gifts Recommendation Live Chat 60

Sailthru

AUGUST 13, 2018

Most jewelry purchases do happen in-store, but the customer journey is longer and more complicated than ever, with many digital touchpoints along the way. When it comes to delivering a modern, omnichannel shopping experience, jewelry brands perform poorly relative to other categories, according to our Retail Personalization Index evaluations.

Jewelry 60

Jewelry Gifts Recommendation Live Chat 60

PFS

AUGUST 23, 2017

Walmart has been on something of an acquisition spree, recently acquiring trendy online fashion brands ModCloth and Bonobos – the retailer’s third and fourth ecommerce acquisitions in less than a year. Is there a more personalized service you can provide or a uniquely branded experience you can deliver? Know thy customer.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It’s clear there’s an enormous need for retailers to provide high-quality omnichannel shopping experiences, but meeting consumers’ expectations means retailers must master omnichannel order management. What Is Omnichannel Order Management?

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Smile.io

OCTOBER 13, 2021

Whether you’re an experienced marketing professional or a one-person show running your first ecommerce store, you’ve probably heard of a little something called “omnichannel marketing”. Just from the name you may have guessed it has to do with interacting with your customers through multiple different channels.

Omnichannel 66

Omnichannel Multichannel Marketing eCommerce 66

Payoneer

FEBRUARY 22, 2023

The market is comprised of five major categories: Electronics & Media, Fashion, Furniture & Appliances, Food & Personal Care, and Toys, Hobby & DIY. To ensure that customers enjoy a hassle-free experience, multiple payment options should be made available to cater to different preferences.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Retail TouchPoints

NOVEMBER 23, 2021

Beholden to industry powerhouses like Neiman Marcus or Bloomingdale’s in the fashion vertical or Target and Walmart in the CPG space for the majority of sales, brands across the board were wary of entertaining direct-to-consumer initiatives (DTC) that might disrupt their wholesale business. Establish rigor in your data collection process.

Retail 264

Retail Mobile Consumer Omnichannel 264

Retail TouchPoints

MAY 5, 2021

As factors like in-store food samples and style assistants may come back into fashion, some pandemic-inspired changes will likely remain — such as the demand for curbside service and app-centric communications with customers. Another dimension to the ‘convenience’ experience is contactless delivery of services and products.

Multi-channel 192

Multi-channel Retail Technology Sporting Goods 192

Omnisend

MAY 12, 2021

With the help of an ecommerce interface that helps you be faster on the back-end while ensuring a fantastic customer experience, known as headless commerce. By differentiating themselves from their competition, business owners can focus on revolutionizing customer experience and increasing brand awareness.

Payment Services 137

Payment Services Merchant Services Magento eCommerce Platforms 137

Ecommerce Platforms

JANUARY 2, 2023

These tools provide a more advanced bot system than many of the old-fashioned FAQ-style bots and often come with machine learning algorithms, which allows them to improve their performance over time. Team: $33 per month for unlimited chat histories, full customization, data security, basic reporting, and various branding options.

Customer 104

Customer Multi-channel Live Chat Social Media 104

Demac Media

APRIL 10, 2018

It might seem old fashioned and out of date but you have to think about what is easiest for you and your client. If data silos exist, then your business will never get a whole picture of operations, limited the success of particular functions, teams, and other integrations you have. Madness you say?

Merchant Services 47

Merchant Services eCommerce Magento Information 47

Smile.io

FEBRUARY 2, 2024

While Health and Supplements and Food and Drink decreased, purchase frequency increased, indicating customers placing smaller orders more often. Clothing and Fashion and Beauty and  Cosmetics both increased by 2.8% Using customer data to improve support is crucial to tailor interactions with customers.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

MagentoBrain

MAY 9, 2023

Security and Support Security Features and Data Protection: PrestaShop offers a range of security features, such as SSL encryption, two-factor authentication, and protection against brute force attacks. Additionally, PrestaShop is fully compliant with GDPR regulations, ensuring that customer data is handled in a secure and responsible manner.

eCommerce Platforms 52

eCommerce Platforms eCommerce Magento Payment Services 52

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. How do you import/export catalog & customer data? Meeting your business objectives isn’t easy – no matter how many Inc.,

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Omnisend

DECEMBER 5, 2023

For instance, if you’re selling beauty and fashion products then you may opt to focus on Instagram and Pinterest. Focus on customer retention Customer retention helps reduce acquisition costs, increase customer lifetime value, and boost profitability.

Marketing 78

Marketing Social Media SEO Customer Retention 78