Retail TouchPoints

MARCH 9, 2023

“We don’t have an issue with awareness; our customer knows who we are, and if we have the products she’s looking for, she interested. Everything, Everywhere, All at Once The first step in any omnichannel journey is to intertwine the physical (store) and digital (website, app) worlds of a brand.

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Omnisend

MARCH 29, 2021

If ever any industry fully embraced ecommerce, it’s fashion. According to Shopify’s Fashion Industry Report , the fashion industry will reach a whopping $713 billion by next year. That number is largely influenced by the industry’s domineering growth, as indicated by ecommerce fashion industry statistics from Statista.

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Fashion eCommerce Omnichannel Clothing 148

Fabric

MARCH 14, 2023

Welcome to Part 2 of The Modern Retailer’s Guide To Dropshipping Fashion and Apparel. In Part 1, we covered the basics of dropshipping and explored the reasons why every fashion retailer should switch from a traditional retail model to an asset-light dropship model. 5 Tips and Strategies for Dropshipping Fashion and Apparel 1.

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Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Intermix has named board member and former President and CEO of Neiman Marcus Group Karen Katz to the position of interim CEO, effective June 7.

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Omnichannel Fashion Customer Experience Operations 269

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

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POS Omnichannel Retail Social Media 98

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

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Retail TouchPoints

APRIL 14, 2023

Walmart’s digital sales have risen steadily since then, including 12% annual growth in fiscal 2022, and it has recently expanded its online offerings to include an ecommerce site and customer experience aimed at SMBs as well as an overall revamp of its digital storefront with an emphasis on discovery.

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Omnichannel Customer Loyalty Operations Definition 248

Retail TouchPoints

SEPTEMBER 8, 2023

Fashion retailer Rue21 is bringing a new CIO on to its revamped leadership team. Rue21 also has made several executive appointments to strengthen its leadership team and stay at the forefront of change within the affordable fashion industry. Scott Saeger, who will take on the role starting Sept.

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Fashion B2C B2B Customer Experience 251

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. This involves personalized product recommendations, marketing messages and customer service.

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Supplies Customer Experience Technology Omnichannel 245

Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

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Retail TouchPoints

FEBRUARY 7, 2023

Many members of this young, savvy demographic are exchanging their dependence on fast-fashion destinations like SHEIN , choosing to invest in quality over quantity. For example, the brand “hired” Noah, Alibaba’s fashion virtual idol, to host a livestream in September 2022, and nearly quadrupled its daily gross merchandise value.

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Payments Omnichannel Payment Services Consumer 289

Retail TouchPoints

JULY 1, 2021

Responding to its customers’ desire for a more enhanced, elevated and personalized luxury experience, NMG announced plans to invest more than a half-billion dollars in digital technology over the next three years , through acquisitions like its recent purchase of Stylyze , partnerships and building out capabilities internally.

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Retail TouchPoints

SEPTEMBER 20, 2023

They incorporate physical and sensory techniques, including tactile and olfactory inputs, that reinforce the customer’s belief that she has entered a pure brand realm, a universe crafted entirely by the values of the host luxe maker. Nothing can be tangential — it all communicates the fashion house’s value and promise.

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365 Retail

MARCH 15, 2024

Having joined MATCHESFASHION in 2022, as CEO Beighton focuses on the relationships between fashion and e-commerce using technology, product, logistics and culture to disrupt existing consumer patterns and galvanise change. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

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Technology Fashion eCommerce Retail 57

Retail TouchPoints

DECEMBER 16, 2022

Warner Music Group (WMG) will partner with and invest in digital fashion retailer DressX , gaining a platform for select WMG artists to design their own virtual fashion lines. The company is committed to sustainable fashion, promoting the digital garment market as a way for consumers to showcase their style digitally.

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Fashion Clothing Definition Consumer 282

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Fashion Accessories Arts Clothing 240

Retail TouchPoints

APRIL 25, 2023

This year, 3D and AR adoption is expected to be one of the biggest trends for providing next-gen ecommerce experiences, especially for apparel and footwear brands looking to bring the physical world to digital shopping. As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy.

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Retail TouchPoints

APRIL 12, 2023

In November 2022 alone, for example, Leap opened multiple stores at Simon properties in California and Florida: True Classic Tees in Los Angeles’ Del Amo Fashion Center and ThirdLove , Sugarfina and Goodlife in Florida’s Town Center at Boca Raton. “We Widen it to make your physical store as productive as possible.

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Operations Omnichannel Customer Experience Consumer 328

Retail TouchPoints

JANUARY 2, 2024

On the heels of its 40th anniversary, Mango Fashion Group has revealed plans to open 500 new stores in key markets, including Canada, France, the UK and U.S., Sustainability Comes into Fashion Double-digit growth is on the horizon for the 2023 fiscal year, largely thanks to Mango’s focus on international ecommerce. through 2026.

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365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Omnisend

APRIL 29, 2021

With the ever-evolving fashion industry, keeping up with clothing brand marketing ideas can seem impossible. . From SMS to omnichannel campaigns that garner a 287% higher purchase rate , marketers can enjoy using a wide variety of exciting and effective marketing methods. Remind Customers About Their Abandoned Carts.

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Clothing Marketing Social Media Omnichannel 146

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

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Merchant Services Retail Shipping Costs Customer Experience 277

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

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Retail TouchPoints

MARCH 29, 2021

Luxury online fashion retailer Mytheresa has improved add-to-cart and conversion rates as well as reduced mobile bounce rates and increased newsletter signups in China following the deployment of the Kibo unified commerce solution.

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Omnichannel Fashion Mobile Improvements 262

Retail TouchPoints

JUNE 22, 2021

The company received a $200 million equity investment in a round led by Insight Partners, which will help her enhance omnichannel capabilities, including fulfillment and logistics improvements. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

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Retail TouchPoints

JUNE 21, 2022

Before the May 25, 2022 grand opening of Amazon Style — the retailer’s initial venture into fashion brick-and-mortar retail — some thought the Los Angeles space at the Americana at Brand would be dominated by technology and devoid of human interaction. Fitting Digital into Physical Fashion Retail. Photo courtesy of Amazon.

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Retail TouchPoints

FEBRUARY 3, 2021

Kendra Scott is stepping down as CEO of her eponymous Kendra Scott fashion accessories brand, and current President Tom Nolan will move into the role. Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts.

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Retail TouchPoints

MARCH 6, 2023

Claire’s is celebrating the opening of its next-generation store in Paris with a Fashion Week event on March 6, 2023 that will spotlight the brand’s partnership with fashion designer Nicola Formichetti and V Magazine. At the same time the brand also is expanding its presence across grocery stores in the U.S.

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Retail TouchPoints

JUNE 26, 2023

Jessica Kogan, Chief Growth and Experience Officer, Vintage Wine Estates Kogan has been at the forefront of changing this dynamic and bringing wine into the digital world. Now it’s becoming truly omnichannel, and it’s about being at your best wherever you met the customer in their digital journey.

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Food and Beverages eCommerce Fashion Information 272

Retail TouchPoints

DECEMBER 13, 2021

How do you remove friction and enhance service and experience in your store in a brand-right way? Tharp: For omni-retailers that have a store presence, it’s that evolution toward the digitized modern store.

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Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

JUNE 9, 2022

Amazon Fashion has launched a new virtual try-on feature for shoes. The interactive mobile experience uses augmented reality to help customers visualize how a pair of shoes will look on them from every angle, which can better inform purchasing decisions. The new feature is currently available to customers in the U.S.

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Retail TouchPoints

JUNE 22, 2023

“We think of it as a way to deepen the relationship with our customers and get them into new categories.” Physical Stores Create Unique Value and Get ‘Premium’ Investment Like many omnichannel retailers, Anthropologie understands the unique value of its stores.

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lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. But what’s new in omnichannel commerce in 2023?

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eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

NOVEMBER 27, 2023

Some people use it as a fashion accessory; they create a monochromatic outfit and match it to the color of their Touchland,” Lisbona shared. That’s why Touchland is integrating messaging over the course of the season that aligns with its vast omnichannel network.

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Social Media Gifts Omnichannel Consumer 275

Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. Our guess is, especially at the outset, associates are also going to also be spending a lot of time helping customers use the app, too.).

Clothing 245

Clothing Payment Services Apparel Department Stores 245

Retail TouchPoints

SEPTEMBER 6, 2022

strikes Gen Z as cumbersome, slow and old-fashioned. Making paying more flexible can also include new contactless methods, such as paying by phone or with “cashierless” technology that lets in-store customers simply pick up an item, walk out with it and be charged automatically. Customize physical stores to the omnichannel experience.

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Merchant Services Payment Services Financial Services Omnichannel 275

Retail TouchPoints

JANUARY 27, 2023

Our men’s business has experienced significant growth over the past several years, and Saks continues to be the destination that shoppers look to for the latest in men’s luxury fashion,” said Tracy Margolies, Chief Merchandising Officer at Saks in a statement.

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