Retail TouchPoints

JULY 14, 2023

How to Inspire Customer Loyalty with an Assist from AI Brands can now replicate a positive in-store experience online, but the right AI products can equip them to level up when it comes to personalization. With AI, brands can analyze customer behavior across shopping channels to provide highly customized product suggestions.

eCommerce 194

eCommerce Order Fulfillment Fulfillment Multi-channel 194

365 Retail

FEBRUARY 23, 2022

Scott Logie is Customer Engagement Director at REaD Group and Chair of the Customer Engagement Committee of the DMA (Data & Marketing Association). . This could perhaps be due to the rise in customer loyalty. . Encouraging customer loyalty. The subscription phenomenon.

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

RTP blog

JULY 14, 2017

The valuable data is also sold to others: a single compromised account is worth $3 or more on the underground market, compared to just 22 cents for a stolen credit card number, according to one report. Merchants with an online channel are already losing 7.6% Cybercriminals use the accounts to perform fraudulent transactions.

Merchant Services 150

Merchant Services Payments eCommerce Payment Services 150

Ecommerce Platforms

OCTOBER 4, 2022

For instance, You can add and move products in bulk to publish to multiple sales channels. On top of that, you can also edit product information and synchronize these edits across all your sales channels. Sales Channel Management. Benefit from omnichannel selling by managing multiple sales channels simultaneously.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 111

eCommerce Shipping Costs Payment Services Social Media 111

Kibo

MARCH 2, 2023

An increasing number of manufacturers are looking to eCommerce to maintain customer loyalty while in turn reaching new customers this year. According to Statista, it is estimated that 17% of B2B sales will come from digital channels in 2023. This in turn can help increase customer engagement, loyalty, and lifetime value.

Payment Services 62

Payment Services Multi-channel eCommerce Shipping Costs 62

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Plus, companies can also send surveys to customers automatically.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Multi-channel service: Connect chat with voice, email, and SMS. Zendesk Analytics.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. Customer Support and Training Responsive customer support and comprehensive training resources are crucial for businesses to make the most of their email marketing software.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

Algopix

JULY 24, 2023

It acts as a bridge between various eCommerce channels, inventory systems, payment gateways, and shipping carriers, providing a cohesive platform to manage orders efficiently. It constantly monitors stock levels, updates in real-time, and provides accurate inventory data across multiple sales channels.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Algopix

DECEMBER 2, 2020

Retailers must aim to make switching among these sales channels easy. That’s why many businesses are incorporating both online and in-store activities as part of their customer profiles. AI advancements in retail catalog optimization are here to help by eliminating human error and improving the usability of customer data.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Ecommerce Platforms

MARCH 14, 2023

Plus, you can track order management in one place, preview the cart contents of each customers, and track important data all in one place. After that, plans include: Starter: $20 per month for an up to 60-day chat history, basic widget customization, data security, ticketing support and more.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Ecommerce Platforms

FEBRUARY 20, 2020

That means their core data is held and processed from cloud servers. Then meanwhile, your point of sale PC or tablet provides the primary user interface, and proceeds to exchange packets of data with the cloud servers. Multi-location stock management. Add notes about customer visits and preferences. Easy to set up.

POS 118

POS Payment Services Merchant Services lightspeed 118

BigCommerce

FEBRUARY 13, 2018

Even more data reinforces the ecommerce growth trend: There may be as many as 2.14 Department of Commerce data shows that ecommerce sales currently average about 9.1% From mobile shopping to online payment encryption and beyond, ecommerce encompasses a wide variety of data, systems, and tools for both online buyers and sellers.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

Ecommerce Platforms

FEBRUARY 20, 2020

That means their core data is held and processed from cloud servers. Then meanwhile, your point of sale PC or tablet provides the primary user interface, and proceeds to exchange packets of data with the cloud servers. Multi-location stock management. Add notes about customer visits and preferences. Easy to set up.

POS 104

POS Payment Services Merchant Services lightspeed 104

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

AUGUST 11, 2021

As digital channels have become a critical battleground for businesses to interact and transact with their customers, partners, suppliers, etc – the importance of Content Management Systems has increased considerably. Integrations: you will need to map out what else you will need your CMS to integrate with (e.g. IoT, Kiosks, etc).

Management 148

Management eCommerce Multi-channel Channel 148

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. Community Building, Customer Engagement & CRM. CRO & Data-Driven Optimizations. Omni-Channel Management. Customer Lifetime Value & Referral Programs. Technology.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Ecommerce Platforms

APRIL 5, 2022

Shopify is ideal for building online websites and it can help you track inventory across channels. Some of the features which make this choice great for iPad users include: Simplified omnichannel sales: You can easily sell across a variety of channels with Shopify, using everything from mobile POS tools to QR codes. Square POS.

POS 104

POS lightspeed Payment Services Point of Sale 104

Ecommerce Platforms

JANUARY 18, 2021

Reporting and analytics: This includes information on your employee's performance, popular stock items, and other real-time data. Multi-store: You're provided with a centralized place for monitoring purchases and customer data, creating gift cards, and tracking your inventory. You can generate multi-store reports.

lightspeed 145

lightspeed POS Shopify Payment Services 145

Ecommerce Platforms

MARCH 7, 2022

All online stores come with 256-bit encryption to protect your business’s data and customer information. To that end, ShopWired also adheres to Level 1 PCI Compliance, so rest assured, your customer’s sensitive data will remain secure. ShopWired also provides a two-stage checkout for customers. Data Syncing.

Payment Services 104

Payment Services Shipping Costs Download Shipping 104

SellBrite

MAY 13, 2019

All the more difficult, too, considering all the ways in which the ecommerce customer base is changing. Standing out in ecommerce now involves recognizing that, nowadays, buyers are more multi-faceted than ever – they care about social values that their favorite brands do (or don’t) espouse. Getting Social.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Omnisend

JUNE 15, 2021

This includes your marketing activities and customer data. It also helps if it can enhance your customer experiences. With the right marketing and engagement, these customers could become lifelong, loyal customers. Methods like reaching out with customer loyalty programs help to nurture these customers.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Teamwork Retail

JULY 8, 2020

But, creating a complete unified commerce experience is more than just flicking a switch and being able to fulfill orders across any channel. Will this be a primary purchasing channel for customers? How will customers use this platform? Where are the customers? Payment Channels. How do the customers pay?

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

ROI Revolution

DECEMBER 13, 2021

Programmatic can help you reach customers along their entire path to purchase and drive more valuable conversions. Programmatic advertising is an efficient, data-driven way of buying highly relevant audiences at scale. As 2022 quickly approaches, brands can no longer afford to put data privacy initiatives on the shelf.

Multi-channel 78

Multi-channel Consumer Marketing Channel 78

Kibo

MAY 14, 2014

Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. Today, that same merchant must enable a seamless shopping experience across multiple channels—mobile, tablet, laptop, print, in-store—or risk losing the sale or, what’s worse, the customer.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

ROI Revolution

NOVEMBER 1, 2021

Programmatic can help you reach customers along their entire path to purchase and drive more valuable conversions. Programmatic advertising is an efficient, data-driven way of buying highly relevant audiences at scale. Programmatic advertising is an efficient, data-driven way of buying highly relevant audiences at scale.

Multi-channel 78

Multi-channel Consumer White Paper Marketing 78

Retalon

APRIL 27, 2021

Although e-commerce gets all of the attention, the past two decades of technological change have transformed every aspect of the retail business — from planning, inventory, pricing, and promotions — all the way down to customer service and the in-store experience. These new tools change the way retailers approach their business.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

Smile.io

MARCH 10, 2020

From emailing your customers about promotions, sending them critical info for rewards programs, or just to stay in touch, there’s a reason it’s so powerful. They ensure that while they are storing your customers’ data they are allowing you to build out experiences that lead to revenue instead of just opens and clicks.

Shopify 46

Shopify Marketing SEO Customer Loyalty 46

ROI Revolution

DECEMBER 6, 2021

Programmatic can help you reach customers along their entire path to purchase and drive more valuable conversions. Programmatic advertising is an efficient, data-driven way of buying highly relevant audiences at scale. As 2022 quickly approaches, brands can no longer afford to put data privacy initiatives on the shelf.

Multi-channel 78

Multi-channel Consumer Marketing Shipping Costs 78

Ecommerce Platforms

JULY 8, 2019

Customer Relationship Management: A solid POS system should help you manage your customer data accordingly, as well as boost sales through promotions. A few of the basic features you should look out for include customer profiles, gift cards, email marketing, discounts, etc. And that’s just the tip of the iceberg.

Point of Sale 169

Point of Sale POS Payment Services Merchant Services 169

BigCommerce

AUGUST 31, 2017

Yet, channel distribution is necessary in order to win sales. These marketing channels are essential to increasing sales over the holidays. Determine which channels to focus on: Will it be email, blog posts, Facebook ads, etc.? Send a lot of email and exhaust your social media channels. Social ads are a must!

Marketing 252

Marketing Shipping Costs Multi-channel Channel 252

Ecommerce Platforms

FEBRUARY 17, 2020

Customization features for each customer. Customer data management. 365/24/7 customer support. Open API for customizations. On the other hand, if you need a package for a multi-terminal or franchise plan, then you can contact the Lavu team. Shift scheduling and clock-in clock-out options.

POS 104

POS Payment Services Payments PayPal 104

Ecommerce Platforms

DECEMBER 23, 2019

A CRM software is capable of piecing together all every single bit of data it collects about your leads, and then use the resultant insights to systematically target individuals with personalized messages across multiple channels. And speaking of which, HubSpot CRM covers all the core channels where ecommerce sales processes occur.

Social Media 129

Social Media Management Multi-channel Mobile 129