Retail TouchPoints

FEBRUARY 28, 2023

Put simply, Marketing in the Moment is the next evolution in personalization and a way for retailers to connect with their customers using all the information available to them in the most effective way possible. Current weather, seasonality, sporting events and community events are all examples of what makes up the environmental context. 

Retail 289

Retail Books Consumer Social Media 289

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Your customers might be familiar with a specific look and feel, and you might be accustomed to operating and analyzing your program in certain ways. Is it user-friendly? 

Customer Loyalty 85

Customer Loyalty Merchant Services Shopify Shipping Costs 85

Optimizely

AUGUST 9, 2018

After going to tons of sessions and taking pages and pages of notes, we’re back and ready to share the very best ideas and the most interesting trends we heard about during the event. More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. Personalize interactions: Tailor support interactions to individual customer needs and preferences.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

365 Retail

MAY 1, 2024

This could involve: · Troubleshooting website problems · Addressing customer queries related to online purchases · Assisting with payment gateways · Resetting forgotten passwords Ecommerce support providers are manned by a sensible helpdesk team willing to bend over backwards just to keep you happy.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 187

Consumer Payment Services Fulfillment Multi-channel 187

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Ecommerce Platforms

AUGUST 29, 2022

There’s a “Premium” plan for $49 per month, which supports unlimited referrals and customers, data reports, and dashboards. You also get automated fraud protection, and live chat customer service. This plan also comes with 10 reward campaigns, a powerful program for referrals, and a custom email capture tool.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

GetElastic

SEPTEMBER 16, 2021

What exactly is a hybrid customer experience? The hybrid experience is a commerce experience that combines elements of both eCommerce and in-person shopping experiences , whether that’s in-store, at an event, or over the phone. This means businesses can give customers a more seamless, frictionless experience. Read the Guide.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

What exactly is a hybrid customer experience? The hybrid experience is a commerce experience that combines elements of both eCommerce and in-person shopping experiences , whether that’s in-store, at an event, or over the phone. This means businesses can give customers a more seamless, frictionless experience. Read the Guide.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Events 52

Retalon

APRIL 27, 2021

In the data-driven paradigm, retail analysts use historical data to forecast sales and identify patterns — a process which has proven to be unreliable for accurately predicting future events. For example, retailers know that a promotional event impacts way more than just the sales of a promoted SKU.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

Dynamic Action

SEPTEMBER 11, 2017

Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer. DynamicAction provides retailers with one view of customer opportunities across digital, store, and omnichannel. Amazon has dominated the game of calculating massive, messy data sets to arrive at its strategy.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

Retail TouchPoints

JULY 26, 2023

Integration solutions can synchronize data between customer tickets, orders and financials to develop a comprehensive view of the customer. But complex warehouse networks, inventory levels, product updates and inbound shipments cause retailers to often struggle when trying to handle these data loads.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Smile.io

OCTOBER 13, 2021

Whether you’re an experienced marketing professional or a one-person show running your first ecommerce store, you’ve probably heard of a little something called “omnichannel marketing”. Just from the name you may have guessed it has to do with interacting with your customers through multiple different channels.

Omnichannel 67

Omnichannel Multichannel Marketing eCommerce 67

Optimizely

MARCH 27, 2018

However, there was so much happening all at once, it was all too easy to miss something at this expansive event. Omnichannel takes over the organization. “To We have a team that is focused on omnichannel experiences so we don’t just fall back into our channel silos.”. Customer data creates seamless customer experiences.

B2C 150

B2C Omnichannel Channel Customer Experience 150

Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Retention Customer Data Omnichannel 134

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. Omnichannel Shopping Leading to Better Customer Retention. Subscriptions Build Up Customer Loyalty. AI Creates Innovative Ideas.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Optimizely

SEPTEMBER 4, 2018

You should be working to implement omnichannel campaigns , lower your cost-per-click, and get a better handle on your first party data. . Even if you’ve created a robust ecommerce marketing strategy, doing the wrong thing at the wrong moment could chase away even your very best customers. Miss out on omnichannel.

eCommerce Marketing 231

eCommerce Marketing eCommerce Marketing Omnichannel 231

iVend

MARCH 11, 2024

Add this all up and it means that well-designed and executed loyalty programs can boost revenue from members customers by *. The benefits of customer loyalty don’t stop at increased revenue – loyalty also helps to generate higher profit margins too. Loyalty delivers a massive boost to retail success.

POS 52

POS Customer Loyalty Retail Payments 52

iVend

FEBRUARY 15, 2024

Add this all up and it means that well-designed and executed loyalty programs can boost revenue from members customers by *. The benefits of customer loyalty don’t stop at increased revenue – loyalty also helps to generate higher profit margins too. Loyalty delivers a massive boost to retail success.

POS 52

POS Customer Loyalty Payments Point of Sale 52

Retalon

AUGUST 14, 2023

In today’s omnichannel retail world, traditional pricing methods are struggling to keep up. Retail pricing intelligence gives retailers a strategic edge with data-driven pricing decisions. With AI and predictive analytics, retailers can anticipate customer reactions and optimize prices rather than guessing.

Retail 41

Retail Omnichannel Channel Games 41

Retail TouchPoints

APRIL 2, 2021

Instead, analysis and understanding of both structured and unstructured customer data is what’s required if brands want to create extraordinary experiences in a channel-less manner. That’s when the customer will use the channel the brand dictates in order to enjoy the experience.

Retail 164

Retail Specialty Retailers Customer Loyalty Customer Experience 164

Smile.io

OCTOBER 30, 2023

allowing you to visually showcase the benefits customers can receive. answering all customer questions.  Reward customers for omnichannel engagement  From Shop Pay to Shopify POS, Shopify Plus is packed full of features that enable ecommerce brands to optimize conversions, reach more customers, and scale faster than ever.

Shopify 74

Shopify Merchant Services POS Omnichannel 74

Ecommerce Platforms

APRIL 5, 2022

If you want to build a comprehensive ecommerce environment, but you also want the freedom to be able to take your goods to customers wherever they are during festivals, pop-up shops, and events, Shopify POS is a fantastic choice. Shopify even has its own payment processing service. This makes understanding your business easier.

POS 104

POS lightspeed Payment Services Point of Sale 104

Omnisend

FEBRUARY 8, 2023

Email automation refers to setting up a sequence of emails to be sent out automatically when an event occurs. But to set up an omnichannel campaign, you will need subscriber and customer data to flow seamlessly between channels. That’s precisely where the email automation software comes into play! G2 rating: 4.5/5

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

Ecommerce Platforms

JULY 29, 2020

Lightspeed loyalty for customer loyalty. Access to Crucial Customer Data. This makes it much easier for smaller businesses to take part in events, expos, and pop-up shop selling opportunities. In terms of the ecommerce system, we like it for companies looking for a true omnichannel experience.

lightspeed 177

lightspeed POS Payment Services Shipping Costs 177

Ecommerce Platforms

JULY 8, 2019

Customer Relationship Management: A solid POS system should help you manage your customer data accordingly, as well as boost sales through promotions. A few of the basic features you should look out for include customer profiles, gift cards, email marketing, discounts, etc. 24/7 customer support. Cloud backup.

Point of Sale 169

Point of Sale POS Payment Services Merchant Services 169

BigCommerce

DECEMBER 20, 2017

Now, brands must look to new tactics to make their customer experience a differentiator. When personalizing a site experience, brands use a variety of known customer data points to serve contextually relevant content and products. Purchase History: Recommend products based on a customer’s past purchases. Events + Markets.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Ecommerce Platforms

DECEMBER 23, 2019

So, let’s explore every single one of them as we highlight their core features for marketing automation, customer data management, lead scoring, sales forecasting, pipeline management, lead generation, workflow management, project management, task management, sales automation, email marketing, etc. But, make no mistake.

Social Media 129

Social Media Management Multi-channel Mobile 129

ROI Revolution

AUGUST 5, 2021

billion over last year’s two-day sales event. 65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. Omnichannel retailers Kohl’s and Nordstrom Inc. saw significant online growth last year, as well.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Consumers spent nearly $2 billion more on Cyber Monday compared to Black Friday, bringing the online-centric shopping event to a total of $10.7 Omnichannel retailers Kohl’s and Nordstrom Inc. billion over last year’s two-day sales event. 65% express the need for more frequent communication with customers.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JUNE 1, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. Omnichannel retailers Kohl’s and Nordstrom Inc. The annual sales event took place on October 13 and October 14 this year across the U.S.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

billion over last year’s two-day sales event. 65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. Omnichannel retailers Kohl’s and Nordstrom Inc. saw significant online growth last year, as well.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JANUARY 5, 2022

Omnichannel will also continue to be key as consumers increasingly rely on a blend of online and offline shopping experiences. Reaching your customers wherever they are, though easier said than done, will be the name of the game and the way that brands will win out against their competitors. of all retail sales. billion in revenue.

eCommerce 78

eCommerce Social Media Payments Payment Services 78