RTP blog

MARCH 19, 2018

Customers expect ease, personalization and value — and they want it immediately. A recent Kx survey of UK consumers revealed that these are the most important factors in retailer selection. Argos uses real-time data within its connected supply chain and were identified as delivering the highest multi-channel performance in our survey.

Consumer 150

Consumer Retail Multi-channel Toys 150

GetElastic

JANUARY 10, 2018

B2B has evolved way past just a simple order entry portal where customers already know what they want. In a sample survey of B2B buyers, they found that 74% of buyers research online and prefer to buy online through a “self-serve” website, rather than deal with a sales representative. Multi-touchpoint commerce.

B2B 141

B2B Multi-channel B2C Customer Experience 141

365 Retail

AUGUST 17, 2022

For many B2C brands like PepsiCo, classic personalisation has meant plugging simple forms of data like email, names, addresses or recent purchases into outbound channel communications to ensure touchpoints are viewed as timely, relevant and contextual. And he’s not alone. This can drive efficiency and efficacy. .

Games 57

Games Marketing Multi-channel B2C 57

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Kibo

MARCH 2, 2023

According to Statista, it is estimated that 17% of B2B sales will come from digital channels in 2023. Or integration with shipping solutions can help manufacturers improve their shipping processes, by automatically generating shipping labels, tracking numbers, and providing real-time shipping updates to customers. trillion in 2023.

Payment Services 62

Payment Services Multi-channel eCommerce Shipping Costs 62

Ecommerce Platforms

JANUARY 15, 2023

Companies can also track customer satisfaction scores by individual agent and team. Plus, companies can also send surveys to customers automatically. You can monitor the performance of individual agents and teams, and gain visibility into customer conversations across every channel.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Inactivity messages: Let customers know whenever an agent isn’t available. Chat insights: Customer satisfaction scoring, surveys, and ratings. Multi-channel service: Connect chat with voice, email, and SMS. Companies can also track customer satisfaction scores by individual agent and team.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

GetElastic

NOVEMBER 11, 2021

Conversational commerce has become a formidable channel to recon with. Sales made via conversational commerce channels such as chatbots, digital voice assistants, and messaging will grow from $41 billion this year to $290 billion by 2025, according to Juniper Research. Integrates with Yext to sync store locator data.

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148

Ecommerce Platforms

JANUARY 2, 2023

Bots can transfer customers to human agents when necessary, and help to create notifications and tickets for live agents to address. The bots can also track goals, such as purchases and sign-ups, and chat with your customers on a range of channels, including Facebook Messenger. Multi-language access for international customers.

Customer 104

Customer Multi-channel Live Chat Social Media 104

Ecommerce Platforms

APRIL 30, 2020

Premium — the Premium plan includes all the features from previous plans as well as the ability to run Facebook ads, live chat, multi-user access, and the ability to send between 120000 and 350000 emails per month. You can also create powerful customer journeys with actions and more timely emails. MailerLite.

Shopify 206

Shopify Marketing Payment Services eCommerce 206

Ecommerce Platforms

JANUARY 27, 2023

Usually, customers can also upload pictures of faulty products/whatever their problem is to better illustrate what they need help with. Finally, some live chat tools even allow customers and agents to jump onto a voice call. This multi-media approach often leads to faster and more efficient problem resolution.

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

Ecommerce Platforms

DECEMBER 27, 2021

The best ecommerce help desk software ensures you can give your customers the support and care they need most when they’re shopping online with your brand. A help desk software solution organizes all requests for guidance and help from different channels into one environment, so you can track your interactions with customers over time.

eCommerce 104

eCommerce Live Chat Multi-channel Technology 104

iVend

MAY 18, 2021

Their recent survey of 7000 shoppers in six countries showed that sustainability was the biggest factor behind the growth, with 70% citing it as the top reason for buying pre-worn clothing. Multi-store management – head office needs visibility of across all stores, with a consolidated picture of all data.

Multi-channel 52

Multi-channel Retail POS Payment Services 52

Omnisend

MAY 24, 2023

Create a powerful email and SMS strategy with Omnisend Register today Channels used Omnisend supports email , SMS , and web push notifications. Another feature that makes Brevo one of the best Moosend alternatives is its multi-list subscription feature and integrated CRM. Moosend doesn’t integrate with Shopify and Wix.

Live Chat 78

Live Chat Shipping Costs Shopify eCommerce 78

Ecommerce Platforms

JANUARY 27, 2022

HubSpot’s solution provides access to a range of capabilities for free, including a CRM, where you can track your growing customer relationships, and use your knowledge to personalize interactions with clients. Multiple methods of collecting customer data. Extensive range of omnichannel platforms for customer support.

Live Chat 104

Live Chat Merchant Services Omnichannel Shopify 104

Ecommerce Platforms

NOVEMBER 17, 2021

Additionally, the app provides customer engagement and sales stats and grants complete control over your transaction and customer data. Bambuser’s pricing plans start at $599 a month (the Lite plan), for which you get one centralized dashboard, access to customer support, and you can register five users.

Shipping Costs 211

Shipping Costs Shopify Multi-channel Social Media 211

BigCommerce

FEBRUARY 13, 2018

When you factor in the expanded ecommerce selling opportunities through omni-channel retail (like adding Amazon and eBay storefronts to your sales approach, for example), it’s easy to see that now is the best possible time to grow an ecommerce business. Customers shop differently. Omni-Channel Consumers Spend More, Too.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

Ecommerce Platforms

DECEMBER 8, 2022

Professional: Starting at $800 per month for 2,000 marketing contacts, with all the features of Starter plus omnichannel automation, AMB tools, dynamic personalization, multi-language content, social media, video hosting, company scoring, collaboration tools, A/B testing, contact create attribution, web traffic analysis and more.

Shopify 104

Shopify Shipping Costs Merchant Services Payment Services 104

Ecommerce Platforms

FEBRUARY 16, 2023

As you probably know, Shopify is a cloud-based, multi-channel commerce platform designed to help businesses create and manage their online store and e-commerce operations. Improved data management: Integrating Amazon and Shopify centralize your sales and customer data, making informed business decisions easier.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Kibo

APRIL 26, 2022

Instead, consumers continued shopping in multiple ways using multiple channels, with online sales growth up 14% in 2021 from the previous year. Consider the following statistics from a March 2022 Bizrate/Digital Commerce 360 survey of over 1,100 consumers. A pivot to omnichannel shopping is also being adopted by consumers.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

Ecommerce Platforms

FEBRUARY 20, 2020

According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions. A subsequent survey conducted in 2019 went much deeper and established the precise POS capabilities retail businesses are currently focusing on.

POS 118

POS Payment Services Merchant Services lightspeed 118

Ecommerce Platforms

FEBRUARY 20, 2020

According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions. A subsequent survey conducted in 2019 went much deeper and established the precise POS capabilities retail businesses are currently focusing on.

POS 104

POS Payment Services Merchant Services lightspeed 104

Ecommerce Platforms

DECEMBER 27, 2021

Around 89% of marketers use email as their primary channel for customer contact, and this would be impossible without email automation software. Premium: Starting at $65 per month, features include everything on Lite, as well as marketing automation, landing pages, Facebook ads, multi-user access and telephone support.

Live Chat 104

Live Chat Multi-channel Subscription Arts 104

BigCommerce

JANUARY 23, 2018

It is pay-to-play in so many channels: Adwords. And, each of these channels are getting more and more saturated everyday. Multi-tenant: customers share the same instance of the application and receive upgrades simultaneously. REMEMBER TO ACCOUNT FOR DATA MIGRATION. Product catalogues.

Payment Services 362

Payment Services eCommerce BigCommerce eCommerce Platforms 362

Sailthru

MARCH 8, 2018

Brands must have seamless integrations between channels and expedited shipping options. They should also utilize cutting-edge technology that adds to the customer experience, such as augmented reality features in apps. They also communicate these offerings to customers; during Q4, 6.6% Who’s winning?

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Ecommerce Platforms

MARCH 9, 2023

Zoho CRM supports: B2C companies : B2C companies with shorter customer lifecycles can access features like instant surveys, lead management, marketing automation and more. Channels include: Email: With Zoho CRM, you can connect your email client directly to your CRM software, so you can see exactly how deals are going in a glance.

Live Chat 104

Live Chat Social Media Payment Services Payments 104

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications.

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

Ecommerce Platforms

MARCH 15, 2021

Metrilo empowers you to monitor various marketing channels, referrals, and influencer campaigns. Metrilo comes with ready-to-use revenue breakdowns, pinpointing the following: New/returning customers. Social channels. To help improve communications further still, Metrilo enables you to gather customer feedback on autopilot.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

Kibo

NOVEMBER 5, 2021

Automation and integrations built into modern order management systems allow eCommerce vendors to speed up the order delivery process, create a consistent customer experience across channels throughout the customer journey, and aggregate data into a single interface.

Management 62

Management Payment Services eCommerce Shipping Costs 62

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. CRO & Data-Driven Optimizations. Omni-Channel Management. Customer Lifetime Value & Referral Programs. Wondering how you can collect additional data to better personalize?

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

MagentoBrain

FEBRUARY 21, 2023

Others, such as web page flow design, intuitive operation, multi-device response, professional knowledge articles or audio-visual, the visual image in line with the brand concept, etc., are also channels to optimize the customer experience. will optimize the efficiency and convenience of consumers when shopping.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

BigCommerce

APRIL 24, 2018

The only real alternatives to using an ecommerce platform are: Building one from scratch, which is out of the question for most businesses — and only justifiable for multimillion (or multi billion) dollar companies. How do you import/export catalog & customer data? Are Custom Product Attributes supported?

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Ecommerce Platforms

MARCH 8, 2023

Professional : Starting at $800 per month for 2,000 contacts with all the features of Starter, plus omnichannel marketing automation, custom reporting, team collaboration and social media integrations. The system also comes with a comprehensive customer data platform, where you can track information about each customer and their preferences.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

Professional : Starting at $800 per month for 2,000 contacts with all the features of Starter, plus omnichannel marketing automation, custom reporting, team collaboration and social media integrations. The system also comes with a comprehensive customer data platform, where you can track information about each customer and their preferences.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

GetElastic

SEPTEMBER 9, 2019

Choose your Channel(s). Multi-language support. Ada’s sweet spot is supporting use cases that require collection of personal information within chat, such as secure customer data (with PCI, GDPR and PIPEDA compliance), and can provide replies based on customers’ orders, bookings, accounts, passwords and more.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159

Omnisend

NOVEMBER 13, 2023

Maintaining open communication with customers is crucial. A WordPress contact form provides a direct channel for customer queries and feedback. These integrations can help you personalize future communications and track customer interactions. Having sufficient data will help you personalize your emails more effectively.

Payment Services 88

Payment Services eCommerce WooCommerce Document 88

Retail TouchPoints

APRIL 5, 2024

And marketers with a strong data foundation can create a seamless synergy between their CDP and MMH systems, fostering real-time communications that move at the speed of the customer’s interaction with the brand. Pini Yakuel is the Co-founder and CEO of Optimove , a customer-led marketing platform.

Retail 281

Retail Games Leisure Multi-channel 281