Groove

FEBRUARY 3, 2020

The topic of these articles varied: from the things wrong with eCommerce shopping; to information gathering through online coupons; to marketers gathering information about eCommerce customer experience. If you have any questions or want to learn more, contact us through the form below. So, What Is Wrong With Online Shopping?

Customer Experience 284

Customer Experience Shipping Costs eCommerce Customer 284

RTP blog

DECEMBER 23, 2019

Moving to a cloud-native contact center, or a Contact-Center-as-a-Service (CCaaS) platform, can provide retailers with the tools they need to turn customer support from a cost center into a revenue driver. The reality is, the more accessible customer support can be, the better the customer experience will be.

Payment Services 195

Payment Services eCommerce Payments Mobile 195

Forrester eCommerce

MARCH 30, 2023

Webhelp is a well-established player in the contact center outsourcing space (especially in EMEA) and will provide Concentrix with the global coverage they’ve long lacked. […] Yesterday, Concentrix announced that they’re entering into negotiations to acquire Webhelp for $4.8B with the transaction expected to close by end of year.

Customer Experience 195

Customer Experience Omnichannel Customer 195

Omnisend

NOVEMBER 13, 2023

Reading Time: 13 minutes It’s a common belief that displaying an email address on an ecommerce site is sufficient for customer communication. Many often question the significance of featuring an ‘extra’ contact form. However, this perspective overlooks the unique benefits that contact forms provide.

Payment Services 88

Payment Services eCommerce WooCommerce Document 88

Retail TouchPoints

MAY 11, 2021

According to Doddle’s October 2020 YouGov survey findings, if they have a great experience, 84% of customers are more likely to shop with you again, so if your returns operation is running smoothly and generating great customer experiences, you should see customers purchasing as frequently or more frequently after returning an item.

Customer Experience 200

Customer Experience Customer Customer Retention Books 200

ESW

APRIL 26, 2023

As soon as a shopper has placed their order, the post-purchase customer experience begins. For many brands with DTC ecommerce channels, new customers can be hard-won, and the post-purchase process is crucial to nurturing the next purchase.

Customer Experience 78

Customer Experience Merchant Services Payment Services Customer 78

Groove

APRIL 15, 2024

They can also leverage pricing strategies and increase customer experiences. Global Reach: Customers who normally would not have ordered from your store because of distance can now order. Customer retention through improved customer experience with the user-friendly interface, quick order function and flexible pricing options.

BigCommerce 335

BigCommerce B2B B2C Customer Retention 335

RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience.

Customer Experience 150

Customer Experience Customer Supplies Point of Sale 150

Retail TouchPoints

JUNE 23, 2020

In an ongoing effort to restructure its operations, improve efficiencies and better align its costs, Bed Bath & Beyond is reportedly pursuing the sale of its Christmas Tree Shops and Cost Plus divisions and closing contact centers in Ocoee, Fla. and Layton, Utah, affecting approximately 230 and 285 employees, respectively.

Operations 208

Operations Improvements Customer Experience Customer 208

Korona

AUGUST 5, 2022

A driving factor for many shoppers’ choice is the customer experience offered by each cannabis retailer. Improving a dispensary customer experience is an ongoing process that should be continuously polished and adjusted. Below is a detailed guide on how to improve dispensary customer experiences. Table of Contents.

Customer Experience 94

Customer Experience Improvements Customer POS 94

GetElastic

APRIL 23, 2019

Chatbots are used for a number of different functions in today’s consumer experiences– they can act as your personal shopper, update your bank account, serve as your hotel concierge, and can even send notifications about your pizza delivery. . For B2B organizations, the benefit of chatbots lies in their ability to improve sales efficiency.

Customer Experience 155

Customer Experience Payment Services Customer B2B 155

RTP blog

MARCH 26, 2018

By Derek Dykens, Cisco Traditional retailers are feeling immense pressure to improve the in-store customer experience as innovative, digital-first competitors continue to enter the brick-and-mortar space. Having the technology to route those customer calls with context from your CRM systems can make all the difference.

Customer Experience 150

Customer Experience Customer Technology Mobile 150

Forrester eCommerce

JULY 21, 2023

My favorite thing we uncovered in our research is a use case where brands use the shared UC and CC infrastructure to blur the lines between remote offices and a centralized contact center, resulting in better customer experiences and more efficient customer service.

Customer Experience 195

Customer Experience Customer Management 195

Groove

APRIL 18, 2024

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service. Provide training and documentation to your team.

Shopify 393

Shopify Payment Services Shipping Costs Order Fulfillment 393

365 Retail

NOVEMBER 28, 2022

Retail formats in an omnichannel context ensure a seamless experience . In an omnichannel retail environment, each retail format becomes an active contributor to a positive customer experience. A smooth shopping experience is very similar to knitting all the brand’s touchpoints into one fabric.

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Forrester eCommerce

APRIL 21, 2020

While some regions around the globe have begun to relax their shelter-in-place restrictions, many brands are still trying to nail down a coherent customer service approach that incorporates a huge helping of a work-at-home workforce.

Blog 327

Blog Customer Customer Experience Management 327

Retail TouchPoints

APRIL 9, 2024

.” Enhancing the Shopper and Employee Experience To develop this suite of tools, Best Buy will tap into a range of Google Cloud products including its Gemini models, Vertex AI and Contact Center AI.

Customer 289

Customer Subscription Customer Experience Technology 289

GetElastic

SEPTEMBER 27, 2017

Leading brands find that a headless commerce solution enables them to rapidly provide innovative customer experiences. Be ready for what is coming and don’t compromise your customer experiences by going with, or continuing to modify, your traditional ecommerce system to keep up with the pace of change.

Customer Experience 133

Customer Experience Customer eCommerce Presentation 133

GetElastic

OCTOBER 17, 2019

Ask yourself these questions when monitoring your customer experience (CX): How often do you have repeat customers? Do customers abandon their carts after items have been added? How often do customers contact customer support? Most importantly, though, you should get to know the data. . Omnichannel.

Customer Experience 104

Customer Experience Payment Services Customer eCommerce 104

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction. But, again, you can go further.

Customer Experience 88

Customer Experience Improvements Customer Customer Retention 88

Korona

FEBRUARY 2, 2022

Many companies now spend incredible amounts of time and money on improving their customer service and the overall customer experience at their store, whether it be online or brick-and-mortar. But there is a distinct difference between customer service and customer experience. Professional First Contact .

Customer Experience 52

Customer Experience Customer POS Retail 52

GetElastic

SEPTEMBER 27, 2017

Leading brands find that a headless commerce solution enables them to rapidly provide innovative customer experiences. Be ready for what is coming and don’t compromise your customer experiences by going with, or continuing to modify, your traditional ecommerce system to keep up with the pace of change.

Customer Experience 133

Customer Experience Customer Presentation eCommerce 133

ViiBE Blog - Retail

DECEMBER 18, 2020

Both call centers and contact centers are critical tools for customer service. Setting up a successful call or contact center is important for ensuring customer satisfaction and for building a brand’s value. What are contact centers ? Contact us! Source: Salesforce. Want to learn more?

Channel 52

Channel Omnichannel Social Media Customer 52

ViiBE Blog - Retail

DECEMBER 18, 2020

Both call centers and contact centers are critical tools for customer service. Setting up a successful call or contact center is important for ensuring customer satisfaction and for building a brand’s value. What are contact centers ? Contact us! Source: Salesforce. Want to learn more?

Channel 52

Channel Omnichannel Social Media Customer 52

Groove

MAY 12, 2021

Grow your business and create an exciting and engaging customer experience through personalization, segmentation and automation. Map out your ideal customer experience from beginning to end with Klaviyo's drag-and-drop builder, and A/B test an email's content, subject line or timing to increase its performance.

eCommerce 370

eCommerce Marketing Merchant Services Recommendation 370

Forrester eCommerce

SEPTEMBER 3, 2021

In my past 30 years in the contact center industry at organizations like RingCentral, Genesys, 8×8, and IBM, I’ve watched the same movie over and over and over again…too many contact centers are laboring under the tyranny of being a cost center with schizophrenic goals of making customers happy while “doing more with less”.

Customer 508

Customer Customer Loyalty Customer Experience Management 508

ecomdash

JULY 10, 2018

These days, winning in business means offering a stellar customer experience — one that encourages your customers to shop again and tell their friends to shop with you, too. After all, prospective customers are unable to see, touch and/or try your products in person. Newhouse School of Public Communications.

Customer Experience 88

Customer Experience Improvements Payment Services Customer 88

Retail TouchPoints

OCTOBER 17, 2023

Entire service teams are dedicated to keeping down the high costs of phone support by practicing what the industry refers to as deflection, all while customers make their dissatisfaction with the channel clear. trillion every year answering customer service calls, according to IBM. And yes, customers are noticing.

Customer 277

Customer Multi-channel Channel Customer Experience 277

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

ViiBE Blog - Retail

JUNE 22, 2020

ViiBE’s integration with customer service powerhouse, Zendesk, promises the best remote diagnosis thanks to a live video stream combined with AR and collaborative tools. ViiBE helps companies optimise their customer experience and reduce on-site travels. Contact us! What makes this partnership so special?

Customer Experience 59

Customer Experience Customer Sporting Goods Travel 59

Retail TouchPoints

MAY 5, 2022

Accordingly, to keep pace with customer needs and expectations, CX leaders should be managing the customer journey early and often. The reality is this: When a customer needs help with a problem, their first thought isn’t to place a call to a contact center. Only 4% call first. Unified technology is the answer.

Retail 246

Retail Customer Experience Channel Technology 246

365 Retail

AUGUST 11, 2023

Carrefour Belgium has revealed a rise in customer satisfaction across its retail network. Thanks to its collaboration with Goodays , the retailer can establish even closer contact with its customers and respond to their requests more quickly, as both parties take stock after 2 years of successful cooperation. www.goodays.co

Customer Experience 52

Customer Experience Customer Improvements Technology 52

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Real-Time Customer Data.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Retail TouchPoints

JULY 20, 2021

Zoom Video Communications has agreed to acquire Five9 , a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately $14.7 With the acquisition, Zoom said it aims to build “the engagement platform of the future.”

Customer 299

Customer Customer Loyalty Reference Channel 299

Forrester eCommerce

AUGUST 19, 2019

Shortly after I joined Forrester’s customer experience (CX) research team, I took a trip out to San Francisco to visit with some of my old friends and contacts in the tech industry. While there, I asked each one a simple question: “What do you do for your customers?”

Customer 334

Customer Customer Experience 334

Forrester eCommerce

OCTOBER 16, 2018

It’s frustrating when a customer exhibits purchase intent, but does’t buy because of friction in the customer journey. It’s worse when a store manager or contact center agent is unaware of a digital promotion. Empowered customers now […].

Marketing 296

Marketing Customer Experience Management Customer 296

RetailMinded

APRIL 27, 2020

In addition, you need to think about your target audience, your customers, and how you will provide the best customer experience and service. Making sure you offer excellent customer service is more important today than ever before. Making sure you offer excellent customer service is more important today than ever before.

Customer Experience 52

Customer Experience Improvements Customer Social Media 52