Optimizely

AUGUST 23, 2018

While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels. Control the customer experience and build loyalty. You can make sure they can read authentic reviews, have a smooth checkout process, and sign up for your email newsletter.

Omnichannel 199

Omnichannel Merchant Services Shipping Costs Customer Loyalty 199

Smile.io

MAY 15, 2023

Encourage newsletter subscriptions Encouraging newsletter signups is a great way to communicate with your customers. Keep them in the loop by offering a valuable reason to subscribe to your newsletter such as with exclusive content, recurring discounts, and a behind-the-scenes (BTS) view of your business.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 73

Marketing Customer Loyalty Customer Retention Social Media 73

Kissmetrics

NOVEMBER 25, 2020

Yes, it’s easy to stay engaged with customers when you have a handful, but what happens when you have hundreds, thousands, and more? As you automate things, you can improve the customer experience at your shop. From there, you can tighten up your processes to improve the customer experience.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

lateshipment

OCTOBER 12, 2023

Turn one time shoppers into lifetime customers Don’t go cold on your one-time BFCM campaign visitor. Collect email addresses and contact numbers from them and try to stay in touch with them by adding them to your newsletter, subscriber, and email list.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Smile.io

AUGUST 23, 2023

Smile.io | Easy-to-use loyalty programs for small businesses We're highlighting 6 Shopify apps that integrate with Smile.io to maximize retention rates, and loyalty while ensuring a great customer experience: Skio Klaviyo Reviews.io Skio Skio is a 5-star app that helps brands sell subscriptions to their customers.

Shopify 64

Shopify Subscription Merchant Services eCommerce 64

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Smile.io

SEPTEMBER 22, 2022

If you're forcing customers to create an account to even start earning points, you're going to scare off potential loyal customers. Loyalty is earned, and you can't build that long-term loyalty if you never give them the chance to come along for the ride. Leverage loyalty led growth for your brand.

Customer Loyalty 79

Customer Loyalty Shipping Costs Customer Customer Experience 79

FastSpring

OCTOBER 13, 2020

If you want to know what your customers are thinking, you have to ask your customers for feedback. Not only is feedback helpful when optimizing your product and customer experience, but it shows your customers you care about their opinions. Share Key Updates with a Company Newsletter.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

RetailMinded

JULY 29, 2023

Personalizing the Customer Experience The era of relying on a uniform approach for customers has evolved significantly. In the current context, individual customers yearn for a bespoke experience that caters precisely to their distinct requirements. Mailchimp For email marketing, Mailchimp is a great choice.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

Personalizing the Customer Experience The era of relying on a uniform approach for customers has evolved significantly. In the current context, individual customers yearn for a bespoke experience that caters precisely to their distinct requirements. Mailchimp For email marketing, Mailchimp is a great choice.

Payment Services 52

Payment Services Consumer Retail Social Media 52

ESW

JANUARY 14, 2021

Alternatively, writes Blunt, you could create time-limited coupons and send them to customers at specific points during the customer journey, like when they sign up for your newsletter. If you can give a little something extra to your customers on top of the excellent-quality products you’ve provided them, do it!

Events 78

Events Marketing eCommerce Social Media 78

Omnisend

APRIL 15, 2021

Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. By incorporating loyalty programs into different touchpoints such as emails and social media, you can increase engagement and improve customer experience.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Smile.io

MAY 19, 2022

Let’s take a look at 10 fantastic loyalty program email examples to give you inspiration when you go to draft your next newsletter. Rose & Rex’s VIP exclusive rewards One of the biggest benefits of email marketing is the ability to segment your customer base and send different emails to different types of customers.

Customer Loyalty 57

Customer Loyalty Gifts Blog Marketing 57

Omnisend

MAY 9, 2023

Reading Time: 11 minutes Why write an apology email to customers? While mistakes like a wrong email or delayed shipment are all too common in the business world, they can lead to a negative customer experience. And, two bad experiences are enough for 86% of customers to switch their loyalties.

Customer 78

Customer Payment Services Shipping Costs Shipping 78

Omnisend

MAY 9, 2023

Reading Time: 11 minutes Why write an apology email to customers? While mistakes like a wrong email or delayed shipment are all too common in the business world, they can lead to a negative customer experience. And, two bad experiences are enough for 86% of customers to switch their loyalties.

Customer 78

Customer Payment Services Shipping Costs Shipping 78

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Groove

JULY 31, 2023

The benefits of automations to you as an online retailer include improving customer engagement, promoting customer loyalty, keeping your brand top of mind and increasing customer lifetime value (CLV). For example, suppose a brand new website visitor signs up for your brand’s newsletter, before purchasing an item.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

Omnisend

APRIL 15, 2021

Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. By incorporating loyalty programs into different touchpoints such as emails and social media, you can increase engagement and improve customer experience.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Kibo

JUNE 20, 2014

To learn more about how Kibo can help you deliver a great customer experience through seamless order management and fulfillment capabilities, check out our manufacturer solutions. Subscribe to the Kibo Monthly Newsletter. Kibo Blog Our Most Recent Blog Posts Prepare yourself with key insights, guides, datapoints, and more.

Fulfillment 62

Fulfillment Customer B2B B2C 62

Omnisend

MAY 14, 2021

When they add themselves to your email list , you can now send them personalized messages, whether through a simple welcome email or weekly newsletter. Create a Loyalty Program. Customer loyalty programs steer your customers toward purchasing more of your products in exchange for rewards. Align your team.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Kibo

JUNE 18, 2014

Equipping associates with mobile devices not only allows them to stay up-to-date on product information, but also enables them to offer promotions, view real-time inventory visibility and ring up sales without need of a cash register, culminating in a seamless customer experience. Subscribe to the Kibo Monthly Newsletter.

Channel 62

Channel Retail B2B B2C 62

Kibo

MAY 19, 2014

Without that trust, customers will go elsewhere to make their purchases, even if the prices are higher. In fact, research shows that 55% of consumers would pay more for a better customer experience (Defaqto Research) and are four times more likely to buy from a competitor with superior customer support if a problem is service-related.

Customer 62

Customer Multi-channel B2B Omnichannel 62

ESW

DECEMBER 17, 2018

If smart marketing builds qualified leads and UX increases conversions, focusing on user trust can help you earn loyal repeat customers. This third and final post in our series on driving revenue offers specific steps a direct-to-consumer brand can take to earn customer loyalty. Never let your employees be about ‘the policy.’

Payments 84

Payments Payment Services eCommerce Shipping Costs 84

Ecommerce Platforms

NOVEMBER 2, 2022

With these apps, you can use minimal development and expensive software engineering time and get started building an online fashion store that gets conversions, makes sales, and generates customer loyalty. Don’t want that to happen with your customers? What can you do when you use Shopify apps? We’ve all been there.

Fashion 197

Fashion Shopify Clothing Jewelry 197

Powerinbox

JUNE 28, 2018

In order to re-engage subscribers and avoid losing them, publishers need to be innovative and proactive when it comes to their email lifecycle messaging and customer loyalty approach. You have to figure out what will work and, in particular, what CTAs are suitable for the context of email and newsletter marketing.

Magazine 34

Magazine Recommendation Shipping Costs Social Media 34

Powerinbox

JUNE 28, 2018

In order to re-engage subscribers and avoid losing them, publishers need to be innovative and proactive when it comes to their email lifecycle messaging and customer loyalty approach. You have to figure out what will work and, in particular, what CTAs are suitable for the context of email and newsletter marketing.

Magazine 32

Magazine Recommendation Shipping Costs Social Media 32

BigCommerce

SEPTEMBER 28, 2017

It is the lifetime loyalty of that customer –– and loyalty often determines who wins in various ecommerce verticals. In order to succeed, ecommerce businesses not only need to build a revenue model around customer service but also a culture around great service that sets themselves apart from the competition. Email *.

Channel 402

Channel Live Chat Multi-channel Customer 402

Retail TouchPoints

DECEMBER 3, 2021

Delivering the Best Customer Experience. Customers today are not homogenous. The promotion that intrigues one segment of your customer base may not resonate with another segment. By planning ahead, promotions can be less tiresome and more worthwhile, ultimately boosting customer loyalty, sales and profitability.

Shipping Costs 248

Shipping Costs eCommerce Customer Loyalty Information 248

eCommerceFuel

SEPTEMBER 6, 2023

In the case of a women’s apparel retailer, bras served as a ‘bridge product’ that led customers to purchase higher-priced items. The company capitalized on this customer segment by prominently featuring bras on its website and in newsletters, successfully converting more ‘minnows’ into ‘whales.’

Customer 26

Customer Social Media Marketing Recommendation 26

Optimizely

MARCH 29, 2018

Measuring open rates and clicks is important to understanding the success of your email newsletter campaigns, but these metrics are almost useless in isolation. If you aren’t tracking this type of customer data in real-time, then you have no way of truly knowing which campaigns worked and which didn’t. Do you understand your buyers?

B2C 247

B2C Marketing Multi-channel Customer Data 247

Optimizely

NOVEMBER 29, 2018

Because every one of your customers is unique, it’s difficult to adjust your marketing outreach to each of their individual needs. But you can design an all-encompassing customer journey map for your buyers using individual campaigns to lead them down the path to purchasing—and ultimately to customer loyalty.

eCommerce 252

eCommerce Customer Social Media Customer Loyalty 252

SellBrite

MARCH 30, 2018

to create relevant email campaigns based on your customer’s behavior. You can trigger transactional email to keep your customers up to date with important information and use analytics and segmentation to send relevant newsletters based on detailed customer profiles.

eCommerce 151

eCommerce Social Media Merchant Services Payment Services 151

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 125

Small Business Retail Retail Food and Beverages Live Chat 125

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Talkoot

FEBRUARY 16, 2023

It’s the ultimate way to create a customer-centric journey without the guesswork. By better understanding your customers, you can predict future purchasing behavior and tailor your interactions with them. This leads to increased customer loyalty, higher engagement levels, and, ultimately, more sales. Book a demo today.

Retail 78

Retail Customer Loyalty Outdoor Recommendation 78

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Sign up for our weekly newsletter. Improve customer service. Personalize customer experience. Don’t miss a post.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412