ChannelAdvisor

FEBRUARY 18, 2020

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. Your customers’ experiences determine whether your company sinks or swims. We’ll be posting each month’s edition to the blog, but if you’d prefer to have it delivered directly to your inbox, sign up here. The E-Commerce Software Buyers Guide. Did You Know?

eCommerce 52

eCommerce eCommerce Software Food and Beverages eCommerce Platforms 52

Groove

JULY 24, 2022

Once the package has been received by the customer, the product must be consumed in the first 24 hours after arrival, making the delivery date essential to a great customer experience. Customer Engagement: As eCommerce experts, we know that a high level of customer retention starts with a high level of customer engagement.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

Retail TouchPoints

MARCH 16, 2021

Loop will use the platform to engage each customer in real time with contextually relevant messages based on their behavior and transaction history. The retailer can now promote weekly offers, embed a customer’s savings dashboard, distribute personalized newsletters and offer curated bundles that appeal to each individual recipient.

Omnichannel 151

Omnichannel Customer Experience Technology Channel 151

ChannelAdvisor

JULY 1, 2019

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. Everywhere you turn, someone is preaching the importance of data in improving the customer experience. But many brands and retailers still lack the tools necessary to harness important customer data and put it to good use. Summer Planning (and Beyond).

eCommerce 40

eCommerce Webinar eCommerce Platforms Multi-channel 40

ChannelAdvisor

JULY 1, 2019

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. Everywhere you turn, someone is preaching the importance of data in improving the customer experience. But many brands and retailers still lack the tools necessary to harness important customer data and put it to good use. Summer Planning (and Beyond).

eCommerce 40

eCommerce Webinar eCommerce Platforms Multi-channel 40

ChannelAdvisor

MAY 30, 2019

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. According to eMarketer, these personalization efforts are driven by several factors, but mostly by a desire to improve the customer experience (86%), improve ROI (61%) and increase loyalty (58%). Google’s New (and Improved) Shopping Actions. Or more of the same?

eCommerce 45

eCommerce Webinar White Paper Automotive 45

ChannelAdvisor

JULY 1, 2019

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. Everywhere you turn, someone is preaching the importance of data in improving the customer experience. But many brands and retailers still lack the tools necessary to harness important customer data and put it to good use. Summer Planning (and Beyond).

eCommerce 45

eCommerce Webinar eCommerce Platforms Multi-channel 45

Retail TouchPoints

DECEMBER 14, 2020

“Its editorial mission is a great fit for Retail TouchPoints as we continue to focus on innovation in technology and business strategies, and commit to provide timely and tactical insights to retail decision-makers as they strive to enhance their omnichannel customer experiences.”

Retail 251

Retail Omnichannel Webinar Arts 251

Omnisend

MAY 3, 2023

From welcome messages and newsletter emails to cart recovery and win-back sequences, there are various types of email campaigns that can help increase your engagement and conversions. While newsletters can feature industry news, Fiverr uses email newsletters to share how they helped other businesses achieve their goals.

Marketing 147

Marketing Download White Paper Recommendation 147

Sailthru

MAY 12, 2023

Success in the media and publishing industries is not only driven by giving customers great content but by delivering an exceptional customer experience. The enduring popularity and success of email newsletters have inspired new players to enter the space. The stat rises to 139% in the U.S.

Consumer 78

Consumer Marketing Webinar Subscription 78

Groove

JULY 31, 2023

By understanding their needs, preferences, and pain points, you can make informed decisions to enhance your products, services, and overall customer experience. For example, suppose a brand new website visitor signs up for your brand’s newsletter, before purchasing an item. What Is a Welcome Series?

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

Retail TouchPoints

MARCH 29, 2021

Luxury online fashion retailer Mytheresa has improved add-to-cart and conversion rates as well as reduced mobile bounce rates and increased newsletter signups in China following the deployment of the Kibo unified commerce solution.

Omnichannel 257

Omnichannel Fashion Mobile Improvements 257

Kissmetrics

JUNE 21, 2021

You won’t gain word-of-mouth referrals if you provide a poor experience. Today, the customer experience is one of the most crucial parts of the sales process, especially when it comes to word-of-mouth recommendations and social sharing. A great example of this is the Morning Brew newsletter. Deliver Quality Every Time.

Social Media 285

Social Media Reference Recommendation Books 285

Optimizely

OCTOBER 18, 2018

For example, you might choose to use an exit intent pop-up to share exclusive access to a members-only sale if you’re trying to win back lapsed customers. Or match a timed pop-up with an email newsletter sign up if you’re trying to collect leads without bothering the buyer too much as they browse. Tecovas also uses a two-step process.

eCommerce 230

eCommerce B2C Apparel Clothing 230

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Groove

DECEMBER 9, 2020

With Klaviyo, businesses can see customer profiles in a single view - which means sales and marketing teams have all the information they need to create truly personalized customer experiences and grow their brand. With Custom Analytics, the reporting tool makes it easy for businesses to see the data that they're looking for.

Marketing 370

Marketing Recommendation eCommerce Magento 370

Liveintent

DECEMBER 21, 2022

First-party data is and will continue to be, vital to how publishers inform monetization strategies, connect their advertiser partners to their desired audiences, and improve customer experiences. First-party data strategies and email newsletters. 2 – Build a unified customer view.

Subscription 62

Subscription Channel Customer Experience Improvements 62

Kissmetrics

DECEMBER 9, 2020

Marketers can then use these insights to optimize a huge portion of their workflow, from running more tests and improving their website’s UX to personalizing the customer experience and automating consumer engagement. Here’s the good news: machine learning lets you deliver the most personalized customer experience possible.

Improvements 313

Improvements Marketing Toys Consumer 313

Retail TouchPoints

MARCH 15, 2022

AMP elevates customer experiences, making emails more powerful, useful and engaging. Marketers and brands can gather customer insights by creating NPS and CSAT questionnaires within AMP for emails. Brands using newsletters to connect with current and potential customers can add a little spark with AMP for email.

Marketing 266

Marketing Document Payment Services Shopping Carts 266

Liveintent

JUNE 23, 2021

And that diversity of thought will lead to better marketing and customer experience. Buying premium ad inventory in email newsletters is one way to reach the right folks with the right messages at the right time. Publishers have a big role to play. Still, finding these aligned audiences can be challenging.

Consumer 121

Consumer Marketing Article Events 121

Optimizely

MARCH 29, 2018

Below we pose three important questions to help you understand whether your marketing strategy is making the most of your customer data. Measuring open rates and clicks is important to understanding the success of your email newsletter campaigns, but these metrics are almost useless in isolation. Are you measuring revenue-base metrics?

B2C 247

B2C Marketing Multi-channel Customer Data 247

BigCommerce

JUNE 5, 2018

Best Customer Experience Design. Sign up for our weekly newsletter. The best overall ecommerce website design is awarded to sites that succeed in creating a great user experience, branding consistency, mobile responsive and friendly UX, and quick checkout. Best Customer Experience. Let’s dive in. Skullcandy.

eCommerce 420

eCommerce BigCommerce Beauty and Health Customer Experience 420

BigCommerce

NOVEMBER 13, 2017

Time saved for brand employees sans a hit to the customer experience on the front-end. All of this happens in near real-time so the customer experiences zero delays or lags. Sign up for our weekly newsletter. Business outcomes of the innovation. Simplifying employee system usage from 2 to 1 via APIs. What they do.

BigCommerce 196

BigCommerce eCommerce Payment Services Shopping Carts 196

Retail TouchPoints

JANUARY 21, 2022

There are some 50 million content creators worldwide that sell digital content, according to estimates from SignalFire , including educational courses, digital art in the form of non-fungible tokens (NFTs), investment advice, newsletters, various forms of social media content and more.

Merchant Services 242

Merchant Services Payment Services Payments Social Media 242

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Liveintent

NOVEMBER 17, 2020

With more attention on devices, more audiences spend time reading email newsletters. According to a recent LiveIntent study, 53% of publishers reported an increase in engagement with their email newsletters and 50% saw a jump in subscriptions and memberships. Because who’s most likely to subscribe to your newsletter?

Marketing 71

Marketing eCommerce Subscription Gifts 71

Groove

JUNE 9, 2020

Types of content used widely in inbound marketing include blogs, videos, newsletters, SEO, social media and more. Positive comments from happy customers are great to see, but don't forget to nurture the negative comments from dissatisfied customers. Try using, "We're so sorry to hear that. How can we help?"

Marketing 293

Marketing Social Media Live Chat SEO 293

SellBrite

APRIL 13, 2021

Web Smith is the founder of 2PM , a newsletter that analyzes trends and reports in digital media and the ecommerce space. Eli Weiss is the Director of Customer Experience and Retention at DTC brand OLIPOP. He shares content around the process of running a DTC brand with actionable advice about gaining and retaining customers.

eCommerce 156

eCommerce Shopify Merchant Services Social Media 156

Liveintent

DECEMBER 7, 2021

For example, if you’re a publisher, you’re likely collecting information about how readers engage with the content on your website and in your email newsletter. If you’re a brand marketer, you’re likely collecting information about what customers buy from you and when they’re most likely to use your products.

Information 127

Information Consumer Blog Customer 127

ChannelAdvisor

DECEMBER 19, 2020

In this eBook, we introduce many of the challenges brands face today as they seek to improve their customers’ experience, diversify their channel partners and improve their online brand presence. #2: By subscribing to ChannelAdvisor’s monthly newsletter, you’ll always be up-to-date on the most important industry news.

eCommerce 105

eCommerce Fulfillment Webinar Shipping 105

BigCommerce

SEPTEMBER 11, 2018

Given the numbers, it makes sense both customers and brands are anxious about holiday shipping. The single best way to build your brand is by offering an impeccable customer experience and — especially during the holidays — your fulfillment strategy is a key driver here. Sign up for our weekly newsletter. Plan early.

Shipping 263

Shipping Merchant Services Customer Fulfillment 263

Sailthru

JUNE 9, 2023

You might see an uptick in open rates, but your click-through rates and customer experience will suffer. Omit the Word “Newsletter” Do not, under any circumstances, use the word “newsletter” in the subject line of your email. So even if you are sending a newsletter, don’t mention that.

Hobbies 78

Hobbies Mobile Download Recommendation 78

Optimizely

SEPTEMBER 11, 2018

You can then use this information to more accurately inform your marketing campaigns and better understand your customers, both as individuals and as segments. By using this data to improve the customer experience you can drive ROI and improve loyalty. Understand which marketing content your buyers enjoy.

Customer 250

Customer B2C Social Media Improvements 250

Retail TouchPoints

OCTOBER 2, 2023

For example, by examining past user behavior, the algorithm may learn that users who have previously shown interest in beer-related content, say by signing up for your beer newsletter, are more likely to engage with ads featuring sports products or events.

Marketing 319

Marketing Information Consumer Reference 319

lateshipment

APRIL 26, 2022

Leverage a chatbot to improve customer experience. Chatbots are an indispensable tool for customer experience when it comes to e-commerce shipping. It can give you valuable insights on how to improve your e-commerce shipping and customer experience.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

UpSellIt

JUNE 1, 2023

Chatbots Another great lead capture strategy to build a spectacular customer experience is using chatbots. Automating interactions with shoppers through chatbots simplifies daily operations and enhances the overall customer experience.

eCommerce 89

eCommerce Information Mobile Customer 89

Optimizely

MAY 9, 2019

There are a number of different ways you can use web forms to collect important information on your customer to get them moving down the pipeline towards a sale. These include: Sign up for a newsletter. The ultimate goal of web forms is to encourage your customer to convert and become loyal to your brand. Access premium content.

eCommerce 170

eCommerce Reference Information Web Design 170