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How Retail Returns Influence Customer Retention

Retail TouchPoints

There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. However, not providing a frictionless customer experience has long-term growth implications that you need to consider if you hope to maintain a successful e-commerce business.

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Walmart Switches to Recyclable Paper Bag Mailers and Right-Sized Packaging

Retail TouchPoints

Walmart also will cut the amount of cardboard used to ship products with a transition to right-sized packaging technology in approximately half of its fulfillment network. The transition is expected to remove 65 million plastic bags, or more than 2,000 tons of plastic, from circulation in the U.S.

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How Rent the Runway Boosted Talent, Sustainability and CX by Moving to the Cloud

Retail TouchPoints

So we can focus on our business, and anything that’s a commodity we can leverage [via] Google or open source or other technologies. Kubernetes also has the ability to sense when our technology is unhealthy, and it knows what to do to bring it back,” added Steinberg. It All Comes Back to Customer Experience.

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How to Launch a Marketplace to be the Disruptor, not the Disrupted

Retail TouchPoints

Retailers large and small have transformed their businesses with the marketplace business model and technology. It is important to understand both the business implications and the technology platform requirements. The technology aspect can be simplified by selecting one of many available marketplace platform vendors.

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RetailWire: Should Walmart Reinstate In-Store Returns During A Pandemic?

Retail TouchPoints

Walmart, however, is not taking in-store returns for apparel, cleaning supplies, health and beauty or pharmacy purchases, although customers can ship products back using the Walmart app or web site. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on.

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Five Shipping Tips To Benefit Your Ecommerce SMB Strategy

RetailMinded

Research Shipping Requirements in Advance It might sound obvious, but one of the main reasons ecommerce companies struggle with shipping is that they don’t fully understand just how complex the logistics landscape can be. Plus, they’ll help you to streamline your operations, so you can focus more of your attention on growth.

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Khronos Group Goal: ‘Create One 3D Model That Works for Everyone’

Retail TouchPoints

One reason was that with in-person interactions and travel severely restricted, creating and shipping product samples internationally became if not impossible then cost-prohibitive. Some are technological: “How can I represent the shininess of a product? Other hurdles involve end-user technology. said Sadalgi.