Forrester eCommerce

OCTOBER 5, 2023

Some examples are: Customer Experience analytics Consumer and Social analytics and intelligence Robotic Process Automation Intelligent Document Extraction And Processing (IDEP) If you […]

Document 421

Document Customer Experience Consumer Marketing 421

Retail TouchPoints

FEBRUARY 8, 2024

Kroger will be the first company to test out Intelligence Node ’s new digital shelf optimization solution as it seeks to enhance its online marketplace. The partners hope that clearer, more informative product listings will not only improve the customer experience but also give Kroger better insights into product performance.

Customer Experience 278

Customer Experience Improvements Customer Data Information 278

Forrester eCommerce

AUGUST 16, 2023

Our first-time evaluation of this dynamic market, The Forrester Wave™: Conversation Intelligence For Customer Service, Q3 2023, is now live! Forrester defines conversation intelligence for customer service (CICS) as: Software solutions that analyze speech and text conversations between […]

Customer 369

Customer Marketing Customer Experience Omnichannel 369

IntelligenceNode

SEPTEMBER 6, 2021

Intelligence Node, a product intelligence platform that empowers online businesses to win customers and grow margins, is now positioned to better communicate our breadth of expertise and the total value of our […].

Customer 52

Customer Blog eCommerce 52

Retail TouchPoints

MARCH 26, 2024

Retail brands need a compelling rationale to establish fair and just connections with customers through a privacy-centric approach for a successful zero-party data strategy. One strategic approach involves guiding customers to explore new product categories, all finely tuned to their preferences and interests.

Retail 264

Retail Apparel Consumer Clothing 264

Retail TouchPoints

MARCH 15, 2024

After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. While customers come to browse the physical shelf, your digital shelf goes to the customer. It may even improve customer experience by providing opportunities to buy items at a lower cost.

Telecommunications 264

Telecommunications eCommerce Platforms Games eCommerce 264

Retail TouchPoints

OCTOBER 31, 2023

By integrating in-store production data with the solution provider’s Fresh Retail Platform, Invafresh helps Price Chopper/Market 32 forecast more intelligently and accurately as well as manage replenishment, production and inventory.

Supplies 264

Supplies Operations Marketing Improvements 264

Retail TouchPoints

JANUARY 26, 2024

“Too many friction points all along the customer journey is a big pain point for consumers, and certainly the checkout or transaction moment plays a part in that friction,” said Margot Juros, Research Director for Retail Technology Strategies at market intelligence and advisory firm IDC in an interview with Retail TouchPoints.

Merchant Services 275

Merchant Services Payment Services Payments ACH 275

Retail TouchPoints

SEPTEMBER 6, 2023

Key elements include doubling the size of the retailer’s tech team over the next three years and transferring both business intelligence and customer relationship management responsibilities to the newly enlarged team.

Multi-channel 264

Multi-channel Supplies Customer Experience Technology 264

Retail TouchPoints

APRIL 18, 2024

Then they actively seek out technological advancements, emerging trends and disruptive innovations to gain a competitive advantage and create value for their customers. For retailers, this means constantly examining how technology can improve their business and the way they serve their customers. Relentless focus on the customer.

Technology 277

Technology Retail White Paper Fulfillment 277

Retail TouchPoints

MARCH 14, 2024

According to Insider Intelligence , Kroger came out on top for omnichannel sales data: “ With 96% of transactions linked to its loyalty card, Kroger has established a best-in-class capability of measuring in-store sales and surfacing that data in campaign reporting.

Retail 311

Retail Omnichannel Consumer Channel 311

Forrester eCommerce

DECEMBER 14, 2018

The relentless march of digital transformation has not left the physical world untouched — particularly when it comes to understanding and engaging with customers. First, customers digitally connected to brands via PCs, then mobile devices, and now via a continuous tidal wave of emerging owned IoT devices (e.g.,

Customer 253

Customer Mobile 253

Retail TouchPoints

APRIL 9, 2024

That’s expressing appreciation for loyalty: A customized experience and a personal touch that goes above and beyond, which has forever made me a brand advocate. Make sure you have a trustworthy partner that can help manage and analyze data in a safe way that guards customer privacy.

Merchant Services 264

Merchant Services Travel Management Consumer 264

Forrester eCommerce

JULY 12, 2022

Artificial intelligence applications are beginning to hit their stride, delivering end-to-end experiences for customers and employees that match or exceed human capacities.

Customer 365

Customer 365

Forrester eCommerce

SEPTEMBER 10, 2019

The Future of work is a constellation of innovations that address new or accelerating challenges for companies that aim to be customer-obsessed.

Other 394

Other Customer 394

Retail TouchPoints

JANUARY 5, 2024

Zero-party data is information consumers intentionally share with a brand, e.g. when taking a quiz, while first-party data is collected by the brand from interactions with its own customers. Customers willingly share information when transparency and benefits intersect, fostering trust and paving the path for respectful personalization.”

Recommendation 306

Recommendation Consumer Information Customer 306

Liveintent

OCTOBER 25, 2018

Along with selling great products and creating better customer experiences, they can also leverage customer intelligence and innovative technology to stay in the game. Here’s how to use customer intelligence to be a retail superhero in this ecommerce-heavy market. Offer customers augmented reality.

Customer 48

Customer Retail Technology eCommerce 48

Retail TouchPoints

MAY 19, 2023

Artificial intelligence and technology are being highlighted as the future , but we know from the millions of businesses Staples serves that these alone aren’t enough,” said John Lederer, CEO of Staples in a statement. To best deliver for those customers, human intelligence is a must.”

Technology 244

Technology Information Marketing Customer 244

Groove

FEBRUARY 20, 2024

However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. A CRM for Shopify assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Groove

FEBRUARY 20, 2024

However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. A CRM for Shopify assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Groove

OCTOBER 4, 2023

In the realm of digital marketing, email continues to be a potent and influential channel for engaging with audiences, fostering customer relationships, and driving business growth. The platform uses artificial intelligence to provide customized solutions for enhancing the shopping experience and driving conversions.

Merchant Services 367

Merchant Services eCommerce Marketing Recommendation 367

Retail TouchPoints

JUNE 16, 2023

The emerging concept of Holistic Search Intelligence offers precise and actionable insights into consumer search trends, market dynamics, SERP fluctuations and competitive landscapes to optimize search engine marketing (SEM) campaigns, improve SEO strategies and maximize ROAS. Optimizing share of voice. Maximizing sales.

SEO 278

SEO Search Marketing Improvements Recommendation 278

Forrester eCommerce

JUNE 11, 2021

iOS 15 makes experiences more intelligent and more intuitive. Apple is adding features that help its customers 100 times a day in little moments throughout the day, every day. Apple kicked off its annual developer conference on Monday, June 7, 2021. One of its big announcements was iOS 15. In some ways, you could say […].

Mobile 414

Mobile Customer Customer Experience Technology 414

RetailDive

NOVEMBER 16, 2020

Using the 3 I's, retailers can design CX programs that align with business goals, promote organizational change and drive revenue-generating improvements.

Customer Experience 128

Customer Experience Improvements Retail Customer 128

Retail TouchPoints

DECEMBER 27, 2023

Nestle is a brand that does this well, and they dedicate an entire section of their annual report to the importance of data-driven marketing, outlining their strategy of “…leveraging artificial intelligence (AI) with end-to-end analytics to deepen collaboration with customers, improve product assortment, and enhance promotion effectiveness.”

Improvements 264

Improvements Supplies Consumer Operations 264

BigCommerce

NOVEMBER 22, 2021

Data insights from artificial intelligence (AI) technology can help retailers learn more about their customers — and therefore make better…

Technology 331

Technology Customer Retail 331

Retail TouchPoints

MAY 12, 2023

Artificial intelligence (AI) has emerged as a solution for manufacturing and other sectors, for trades reliant on humans to complete highly skilled technical work. Flexibility in your company’s response to market trends and customer demands. Instant access to highly-skilled personnel with niche experience. Leverage AI where you can.

Customer Experience 344

Customer Experience Customer Travel Technology 344

Retail TouchPoints

APRIL 18, 2024

“Independent retailers are under increasing pressure to deliver high-quality digital connections and personalized experiences to their customers in today’s competitive retail market,” said Sean Turner, Chief Innovation Officer and Co-founder of Swiftly in a statement.

Retail 264

Retail Social Media Point of Sale Omnichannel 264

Retail TouchPoints

MARCH 1, 2024

Retargeting existing customers to boost conversions has always been a strong tactic for retailers, and it’s likely to become even more important as third-party cookies deprecate and more stringent privacy regulations go into effect.

Social Media 274

Social Media Department Stores Supplies Apparel 274

Retail TouchPoints

SEPTEMBER 5, 2023

The SymphonyAI Retail CPG Store Intelligence technology is being rolled out across more than 500 stores. As we reshape M&S for growth, we’re investing in technology that will create greater efficiencies and a more connected in-store experience for our customers,” said Rob Barnes, CTO at M&S in a statement.

Technology 255

Technology Retail Customer Operations 255

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors? You can also incorporate automation within PLM.

Supplies 263

Supplies Arts Customer Loyalty Fulfillment 263

Retail TouchPoints

FEBRUARY 7, 2024

What we’re talking about is how retailers today are using practices developed in ecommerce environments to turn their stores into data-rich sources of information, and then act on that intelligence. Brown gave a number of examples of this knowledge partnership at PVH brands’ stores across the U.S. in a session at NRF.

eCommerce 287

eCommerce Electronics X-cart Point of Sale 287

Retail TouchPoints

FEBRUARY 15, 2023

Accenture’s AI.Retail platform — which helps retailers better utilize data and artificial intelligence to optimize common operations such as customer acquisition, pricing and promotions, assortment and supply chain — can now be deployed on Google Cloud. Current customer Albertsons Cos. Current customer Albertsons Cos.

Merchant Services 290

Merchant Services Supplies Retail Customer Data 290

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). But many of these tasks may just represent the low-hanging AI fruit.

Retail 312

Retail Customer Experience Technology Operations 312

Groove

MARCH 7, 2024

Using Klaviyo email marketing, you can sync your customers' external data from a CRM or eCommerce platform directly into your contact database. With this information, you can market to the customer when you offer new styles of running shoes. You can also set up other flows, such as post-purchase flows or VIP customer flows.

Marketing 370

Marketing eCommerce Platforms Shopify Shopping Carts 370