BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

SEPTEMBER 29, 2022

This year saw the proposal of the Fashion Sustainability and Social Accountability Act. The sourcing of raw materials, factory working conditions and the environmental impact of goods distribution matters — and it appears business leaders in fashion and retail are taking note. Greater demand forecasting. Recommerce.

Retail 334

Retail Fashion Supplies Apparel 334

Smile.io

DECEMBER 14, 2021

It’s time to announce the top customer loyalty programs of the year! Top 10 Customer Loyalty Programs of 2020 It’s that time of year again – time to take a look at the brands that made beinga customer in 2020 not just a tolerable experience, but a rewarding one.

Customer Loyalty 71

Customer Loyalty Customer Shipping Costs Outdoor 71

ESW

MAY 7, 2019

That is, unless theys provide real value to customers. Customer loyalty is earned when brands leave customers not just satisfied, but excited. Loyalty programs can add to that special feeling when done correctly. What Does Customer Loyalty Mean These Days? Images by: rawpixel , Tyler Nix , Mimi Thian.

Customer Loyalty 113

Customer Loyalty Customer Shipping Costs Beauty and Health 113

Retail TouchPoints

DECEMBER 27, 2021

They are doing this by favoring suppliers that seek greenhouse gas emissions reductions, or by encouraging existing suppliers to make measurable improvements. That program helps companies advance supply chain sustainability by measuring, benchmarking and improving freight transportation efficiency.

Retail 347

Retail Supplies Customer Loyalty Fashion 347

365 Retail

APRIL 28, 2021

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

Payment Services 52

Payment Services Merchant Services Fashion Shipping Costs 52

Retail TouchPoints

JUNE 9, 2021

The biggest corporate push has been in fashion, and it’s working: 75% of its private label brands are in fashion, and according to Amazon (see exhibit below), fashion private label sales account for 9% of its total fashion first-party (meaning direct or 1P) sales. Amazon uses algorithms running its paid search (vs.

Shipping Costs 296

Shipping Costs Consumer Fashion Presentation 296

365 Retail

DECEMBER 8, 2021

Antavo , the loyalty technology provider has today launched a new report into the state of the loyalty programme market. Maciej Kroenke, Partner at PwC said, “Covid-related market turmoil has brought even more attention to the topic of customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Download Fashion 52

Retail TouchPoints

SEPTEMBER 22, 2022

The in-store shopping experience can never be replaced, but it does need to be improved. When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. But how does one gather this type of information?

Customer Loyalty 271

Customer Loyalty Social Media Customer Experience Fashion 271

retailnext

AUGUST 15, 2019

The challenge for many retailers is not only to be accessible on many channels or touchpoints, but for those channels to deliver a consistent and integrated service quality – as this significantly impacts shopper satisfaction and customer loyalty, and serves many other benefits for the brand.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 271

Merchant Services Shipping Costs Retail Social Media 271

Retail TouchPoints

SEPTEMBER 1, 2023

That is driving the customer to come and shop, and now, we’re investing to make sure that when the customer comes to shop with us, either online or in store, that they don’t have to make the tradeoffs.” Now, the company is using the $1 billion to invest in improving: Digital capabilities.

POS 212

POS Merchant Services Supplies Improvements 212

ecomdash

APRIL 23, 2019

The best way to achieve both, it seems, is using loyalty programs — special deals stores give to repeat customers to improve their loyalty. But it’s not enough to just have loyalty programs. For loyalty programs to work, you have to get to know the community that uses them.

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

Retail TouchPoints

MARCH 3, 2023

Reviewing, analyzing and processing the invaluable data collected through previous interactions can ensure that retailers keep offering recommendations and suggestions most useful to and aligned with customer needs. Imagine look inspiration from a fashion expert, step-by-step recipe guides, video tutorials on products, etc.

Consumer 228

Consumer Customer Loyalty Customer Experience Recommendation 228

365 Retail

MAY 9, 2024

See how pioneering companies like PUMA are harnessing the robust data and AI solutions of Google Analytics and BigQuery to drive transformative innovations in the retail space, ranging from generative AI shopping assistants to virtual try-ons and AI-driven loyalty programs. This allows chatbots to engage with customers in real-time.

Retail 52

Retail Fashion Technology Customer Loyalty 52

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Retail TouchPoints

JANUARY 25, 2022

2) Think Big: Improve customer satisfaction. During a time when uncertainty is still heightened, customers appreciate the truth. And like most personal relationships, customer loyalty is built on trust. 4) Think Big: Improve supply chain and inventory management. 5) Thing Big: Improve order fulfillment.

Management 251

Management Marketing Order Fulfillment Customer Experience 251

ESW

JULY 12, 2023

In fact, customer reviews should be part of a comprehensive marketing strategy that also includes targeted ads and localised promotions. Improves Conversions Product reviews can encourage shoppers to purchase a product they may have been on the fence about. Social proof is especially important for brands entering new markets.

eCommerce 146

eCommerce Customer SEO Shipping Costs 146

Wiser

AUGUST 28, 2023

Do you offer enough variety to maintain customer interest and stimulate impulse buys? Reviewing sales data, customer feedback, and product performance can aid in this evaluation. 3: Incorporate Customer Feedback The feedback loop from your customer base is a treasure trove of actionable insights.

Retail 146

Retail Fashion Information Customer Data 146

Retail TouchPoints

DECEMBER 13, 2023

Having an ESG focus will give companies an increased customer loyalty audience, attract and retain employees, improve their financial performance and reinforce their brand reputation, among other benefits. Kate Aydin is currently EVP of Consumer Products and Fashion at Capgemini.

Beauty and Health 209

Beauty and Health Social Media Consumer Customer Loyalty 209

Retail TouchPoints

NOVEMBER 8, 2023

The results go beyond metrics — they have elevated brands and fostered customer loyalty. The key focus areas for vertical integration revolve around gaining control over strategic operations to improve sustainability, efficiency and alignment with brand values.

Retail 221

Retail Supplies Apparel Operations 221

Fabric

JULY 5, 2023

Advanced Retail Promotions, Dropship Vendor Management Tools, and More fabric Offers (Pricing & Promotions) Advanced Retail Promotions Promotions play a pivotal role in the competitive retail landscape, serving as an essential tool to drive revenue growth, improve inventory turnover, and conversion rate.

X-cart 130

X-cart BigCommerce eCommerce Shipping Costs 130

Fabric

JUNE 28, 2023

Advanced Retail Promotions, Dropship Vendor Management Tools, and More fabric Offers (Pricing & Promotions) Advanced Retail Promotions Promotions play a pivotal role in the competitive retail landscape, serving as an essential tool to drive revenue growth, improve inventory turnover, and conversion rate.To

X-cart 130

X-cart BigCommerce eCommerce Shipping Costs 130

Retalon

SEPTEMBER 24, 2020

The bankruptcy of notable fashion retailers like Neiman Marcus , J.Crew , and Pier 1 were an inevitability (sped up by the circumstances of the pandemic), because these giants were not adapting fast enough to the digital age. Successful Digital Transformation in Fashion Relies on Empathetic Customer Engagement. The Takeaway.

Fashion 41

Fashion eCommerce Supplies Customer Retention 41

ESW

DECEMBER 4, 2023

In fact, 66% of surveyed fashion brands and 78% of footwear brands say product drops are an important part of their business. In an era when consumer behaviour is more volatile than ever before, product drops can serve as an important way to create awareness, a sense of urgency and brand loyalty — but only when they are executed properly.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

Retail TouchPoints

OCTOBER 16, 2023

Interactive product recommendation quizzes not only engage customers but also create a sense of participation and entertainment, making customers more willing to provide valuable zero-party data in exchange for a tailored shopping journey. This is because they’re short and snappy, meeting consumers’ demands for convenience and speed.

Social Media 263

Social Media Consumer Information Marketing 263

Retail TouchPoints

FEBRUARY 1, 2021

The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. Another, a fashion brand with product stuck in closed retail locations, had to shift distribution models to meet a surge in online demand. Voice commerce.

Customer Experience 284

Customer Experience Customer Omnichannel Social Media 284

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

It offers limitless possibilities to help shape the future of online and in-store shopping, highlighting real-time personalization, data democratization, and the use of information to improve the customer experience as potential applications. Improve Customer Experience. Expand Retail Chain Stores.

Retail 85

Retail Shipping Costs Customer Retention eCommerce 85

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. Retailers are developing and marketing new products to capitalize on this increased demand.

Payment Services 149

Payment Services Shipping Costs Sporting Goods Retail 149

SellBrite

APRIL 15, 2019

Create a Customer Reward Program. Reward programs are a great way to encourage customer loyalty. In exchange for consistently choosing to buy your products over the competition’s, customers receive exclusive offers that offer value and let them save money. Reward customer loyalty by offering special discounts.

Improvements 105

Improvements Marketing Social Media Shipping Costs 105

Retail TouchPoints

MARCH 15, 2021

A successful experience will probably influence at least one direct sale, but looking at a longer tail and measuring whether an initiative is also improving alternative paths to purchase can provide valuable insights. With this in mind, retailers need to consider the bigger picture when weighing their experiential KPIs.

Home Furnishings 239

Home Furnishings Presentation Toys Technology 239

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

lateshipment

DECEMBER 11, 2020

If you craft an effective social commerce campaign, you will achieve the following goals: Reach a wide audience Improve brand awareness Increase sales Build customer loyalty. You can use it to improve your brand discoverability and direct new visitors to your website. The Best Social Media Platforms for Social Commerce.

Social Media 246

Social Media eCommerce Gifts Article 246

Wiser

MAY 30, 2023

Such as: Increased Consumer Satisfaction One of the most significant benefits of sustainability for organizations is improved customer satisfaction. Reformation Reformation is an online fashion brand that specializes in eco-friendly clothing. Visit Wiser.com today to learn more ways for you to improve the customer experience.

Shipping Costs 147

Shipping Costs Retail Clothing Shipping 147

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Simultaneously supporting customer acquisition and retention. Greater customer referrals.

B2B 146

B2B eCommerce Customer SEO 146

365 Retail

FEBRUARY 14, 2024

Just how well you can develop a rapport and maintain customer loyalty boils down to three core principles: Honesty — First off, consumers want honesty. With the clothing market, for example, cheap fast-fashion brands and trending designer labels reign supreme — no pun intended.

Consumer 72

Consumer Clothing Social Media eCommerce 72

Kissmetrics

OCTOBER 29, 2020

Your digital strategy document should: Define your short and long term goals Show you who your customers are Show you where you can find them Outline what you need to attract your customer’s attention Offer a step-by-step plan to attract and hold customer attention Show you how to analyze and improve marketing performance.

Marketing 363

Marketing Document Channel Social Media 363