article thumbnail

5 Smarter Ways to Drive eCommerce Customer Loyalty Using Offers

Lemonstand

Offers are a great tool to increase conversions, foster eCommerce customer loyalty and drive long-term business value. Today I’ll share some concepts and offers that can be used by online retailers to drive eCommerce customer loyalty. In short, it pays to harvest eCommerce customer loyalty.

article thumbnail

How to Set Up an Ecommerce Loyalty Program to Improve Retention, Build Community and Drive 5X in Sales

BigCommerce

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Ways to Maximize Zero-Party Data Collection During Black Friday and Cyber Monday

Retail TouchPoints

With the holiday shopping frenzy fast approaching, here are three ways for online retailers to maximize their collection of zero-party data during the Black Friday and Cyber Monday rush. Indeed, there’s a golden opportunity ahead for ecommerce brands to gather a wealth of insights directly from their shoppers.

article thumbnail

Four Customer Experience and Commerce Trends That Will Define 2021

Retail TouchPoints

The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. But with a massive surge in online sales during the shutdown, building out a full ecommerce site was immediately a top priority. Voice commerce.

article thumbnail

Bot Rot: 5 Reasons Why Retailers Need to Ensure Products Go to People

Retail TouchPoints

Almost 30% of online retail traffic is now bots. And every day it gets harder for genuine customers to buy in-demand products directly from online retailers. Bots break down customer trust and loyalty. Resellers and bots aren’t fussy or loyal customers. 2021 saw bot traffic grow 5.5

Retail 245
article thumbnail

How Retailers Can Create A Positive Returns Experience Post-BFCM and Throughout 2023 

RetailMinded

A return doesn’t need to be the end of the customer relationship, but how it’s handled can make or break it. A positive eCommerce returns experience has been shown to retain customers, boost revenue and create positive brand impressions. How can online retailers prepare for the slew of inevitable returns during holiday season?

Retail 98
article thumbnail

The New Normal: CPG’s Return to the Customer

Retail TouchPoints

The rapid growth of ecommerce and proliferation of subscription services is changing the retail landscape for good. Deloitte Digital estimates that online retail is growing at more than twice the rate of brick-and-mortar sales. And within ecommerce, subscription models are becoming increasingly popular.

Customer 273