Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Gene Bornac is Chief Strategy Officer at enVista. Next Steps.

Omnichannel 232

Omnichannel Payment Services Specialty Retailers Customer Loyalty 232

ESW

MARCH 5, 2024

In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Smile.io

AUGUST 25, 2023

Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program. Program highlight: reward exclusivity Sephora’s Beauty Insider is undoubtedly one of the best ecommerce customer loyalty programs out there. Program highlight: flexible redemption values.

Customer Loyalty 78

Customer Loyalty Beauty and Health Customer Food and Beverages 78

Wiser

APRIL 26, 2022

Merchandising is obviously an essential part of retail, but keeping your strategy up-to-date and profitable is difficult in a growing competitive market. Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

ChannelAdvisor

APRIL 7, 2019

Developing an omnichannel supply chain strategy is essential to remaining competitive. Not only does this offer a more convenient experience for the customer, but it also creates additional revenue opportunities that you may otherwise miss. As omnichannel enablement becomes more prevalent, consumer demands are also increasing.

Omnichannel 85

Omnichannel Blog Merchant Services eCommerce 85

Optimizely

AUGUST 23, 2018

While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels. To do this, you need an omnichannel marketing strategy that can help you take advantage of new opportunities as they arise. That’s where Google Shopping comes in. This includes Google.

Omnichannel 199

Omnichannel Merchant Services Shipping Costs Customer Loyalty 199

Omnisend

FEBRUARY 22, 2021

Omnichannel marketing continues to get a lot of ink (and will do so for as long as there is a digital universe) for the very good reason that it continues to evolve. Five years ago SMS marketing campaigns were infrequent; today they are a completely normal way to engage a subset of customers, such as your best brand fans. 1: Shipping.

Omnichannel 146

Omnichannel Marketing Shipping Merchant Services 146

Omnisend

JUNE 28, 2021

In fact, clothing brand Black Halo used automated emails that incorporated personalization as part of their marketing strategy. Black Halo’s ecommerce personalization strategy used automation to get $48 for each abandoned cart message, and $7.46 The results? for each SMS sent.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? This way, your customers always get accurate answers. Benefits of Omnichannel Customer Support.

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Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

JULY 3, 2023

We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers. This flexible architecture enables unrivaled time-to-market for the solutions customers crave.

Consumer 275

Consumer Omnichannel Retail Technology 275

Smile.io

JANUARY 27, 2022

DICK’S Sporting Goods and Nike recently announced they would be taking their long-standing business relationship to the next level by partnering on customer loyalty. Customers of DICK’S and Nike can now link their DICK’S’ ScoreCard and Nike Membership loyalty program accounts to unlock exclusive products, events, and offers.

Sporting Goods 84

Sporting Goods Customer Loyalty Customer Events 84

Retail TouchPoints

FEBRUARY 17, 2023

In a recent interview with Retail TouchPoints , she shared key learnings from her career that ring especially true in today’s volatile marketing climate and offered takeaways from recent successes that can serve as inspiration for marketers looking for fresh perspectives on how to adjust their strategies.

Marketing 290

Marketing Customer Loyalty Omnichannel eCommerce 290

Wiser

MARCH 7, 2024

The acceleration in the adoption of digital tools and strategies has become a lifeline for many, enabling them not only to survive but to thrive amidst unprecedented conditions. A recent panel hosted by Wiser Solutions shed light on these critical developments, bringing together top retail leaders across the industry.

Retail 78

Retail Technology Customer Experience Operations 78

Retail TouchPoints

JUNE 8, 2023

Whether you’re part of a legacy organization looking to test new engagement methods or you’re driving innovation for an emerging brand, you’ll walk away with practical advice and guidance to help you thoughtfully build and execute a Web3 strategy that includes new activations, collections and experiences.

Technology 287

Technology Customer Loyalty Omnichannel Consumer 287

Retail TouchPoints

MARCH 10, 2021

Retailers with a strong omnichannel presence, like Target , are well-positioned for success in the coming year as traffic returns, but even mall-based companies in weaker positions, like Gap , show signs that they can leverage an online pivot to fuel a turnaround effort. Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

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Fulfillment Omnichannel Apparel Order Fulfillment 278

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. And that process begins with understanding the ABCs of the post-purchase customer journey. No, it’s all good.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Sailthru

JANUARY 16, 2020

Take omnichannel personalization, for example. From there, retailers must look at the various solutions that can deliver a holistic omnichannel customer profile. Missing Out on Omnichannel Personalization Is No Longer an Option. The time when “omnichannel” was a hot buzzword is long gone.

Omnichannel 78

Omnichannel Seminar Customer Loyalty Mobile 78

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance. An omnichannel future based on experientialism.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

Smile.io

MAY 15, 2024

There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Shopify Plus and POS are great options for omnichannel commerce. 

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. That’s why more retailers are focusing on creating flexible and agile strategies that support their brick-and-mortar goals.

Retail 290

Retail Omnichannel Social Media Consumer 290

Omnisend

JANUARY 8, 2024

While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Strategies to cultivate repeat customers So, what is the best way to encourage customers to return to your site and make a repeat purchase? It’s the perfect incubator for trust and loyalty.

Customer 88

Customer Customer Retention Social Media X-cart 88

lateshipment

MAY 26, 2022

Here are some measures to help you provide your customers with a memorable CX after checkout and cement you as their go-to option. The following post-purchase strategies will have a positive impact on both your customers’ lifetime value and the retention rate of your business. . Make order returns hassle-free. Interested?

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. But leadership teams still need to keep an eye on strategies for long-term, profitable growth. What technologies will improve customer intimacy and engender loyalty?

Supplies 263

Supplies Arts Customer Loyalty Fulfillment 263

Retail TouchPoints

JUNE 2, 2022

At its June 1, 2022 Investor Day, Levi Strauss and Co executives laid out an aggressive strategy to propel the company toward revenues of $9 to $10 billion by 2027, by doubling down on DTC and diversifying beyond denim. “We The company reaffirmed its expectations for fiscal 2022, with revenues expected to reach $6.4 billion this year.

eCommerce 296

eCommerce Customer Loyalty Presentation Consumer 296

Retail TouchPoints

JULY 14, 2023

This applies across the customer shopping journey, from customized recommendations to predicting consumer behavior and product demand as well as creating more seamless omnichannel experiences. The possibilities appear to be endless. This helps minimize stockouts or overstocks during peak seasons.

eCommerce 244

eCommerce Order Fulfillment Fulfillment Multi-channel 244

Smile.io

NOVEMBER 17, 2022

Small Business Saturday is an excellent opportunity for small businesses to kick off the holiday retail season while building small business loyalty among its customers. Driving customer loyalty is essential for growth and stability in ecommerce. How to build loyalty on Small Business Saturday Implement a loyalty program.

Small Business Retail 81

Small Business Retail Social Media Omnichannel Customer Loyalty 81

Dynamic Action

MAY 23, 2024

Customer-centricity can drive benefits, including full-price sell-through, inventory optimization, margin optimization, customer profitability, and customer loyalty. What Is the Customer Experience? It’s no secret that the customer experience (CX) is the most crucial element impacting customer loyalty.

Customer 62

Customer Customer Loyalty Customer Experience Point of Sale 62

Retail TouchPoints

DECEMBER 27, 2021

In 2021, Breckinridge Capital Advisors completed a program of engaging with retail sector issuers in the dollar store/general merchandise and aftermarket auto parts subsegments to learn about how they are responding to the threat of climate change while balancing their competitive strategies.

Retail 357

Retail Supplies Customer Loyalty Fashion 357

Retail TouchPoints

SEPTEMBER 28, 2023

Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte. Mass adoption and changing customer expectations have raised the bar.

Gifts 278

Gifts eCommerce Recommendation Technology 278

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Lead Capture Upsellit’s Lead Capture feature captures new-to-file leads throughout every phase of the customer journey. ” What is Upsellit’s Remarketing Experience?

Customer Loyalty 111

Customer Loyalty Conversion Optimization Shopping Carts Technology 111

ESW

OCTOBER 2, 2023

And delighted shoppers who share their experiences bring new customers to your site. If your brand already has a robust domestic customer service program, it is tempting to copy and paste that strategy into additional markets. The need to localise customer service adds complexity to international expansion roadmaps.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

RetailMinded

JULY 29, 2023

I’ll then suggest some effective strategies that independent retailers can use to stay ahead of the competition. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

I’ll then suggest some effective strategies that independent retailers can use to stay ahead of the competition. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. Loyalty Shifts to Value. This means that 2.5

Shipping Costs 306

Shipping Costs Gifts Fulfillment Consumer 306