Retail TouchPoints

MARCH 28, 2024

merchants worth an estimated $30 billion that will lower the interchange fees (commonly referred to as swipe fees) that merchants are charged when customers use credit or debit cards. After nearly 20 years of litigation, Visa and Mastercard have reached a settlement with U.S. The antitrust settlement is one of the largest in U.S.

Merchant Services 219

Merchant Services Point of Sale Reference Management 219

Forrester eCommerce

JUNE 14, 2022

As part of the latest Forrester Wave evaluation of the merchant payment provider market, we spoke with 23 customer references (i.e., merchants like retailers and brands) about their experiences with their current payment provider.

Merchant Services 195

Merchant Services Reference Customer Marketing 195

Fabric

MARCH 7, 2024

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” – Steve Jobs One critical aspect that retailers can often neglect is the post-purchase experience for customers. The post-purchase experience refers to what happens after a customer has made a purchase.

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

Retail TouchPoints

SEPTEMBER 21, 2023

With Walmart’s new subscription service , customers can now receive thousands of everyday essentials at their preferred cadence, whether that be every two weeks or every two months. Customers also can start the return process on their phone and then drop off the item with Curbside Return Service. Photo courtesy Walmart)

Subscription 260

Subscription Apparel Reference Information 260

Forrester eCommerce

MAY 18, 2022

Whether you refer to digital transformation, customer experience transformation or sustainable transformation, the most important success factor is often the same, whatever the industry. It is all about the role leaders play in evolving the culture of their organisation.

Management 195

Management Reference Customer Experience Customer 195

Forrester eCommerce

FEBRUARY 4, 2020

It’s not SFA (sales force automation) and it’s not marketing automation – although many use CRM to reference these two technologies. Forrester defines CRM as: “The business processes and supporting technologies that support the key activities of targeting, acquiring, retaining, understanding, and collaborating with customers.

Reference 307

Reference Technology Customer Marketing 307

Retail TouchPoints

APRIL 18, 2024

Tech-First Thinking Technology-first thinking refers to a mindset where technology is considered the primary driver or enabler of innovation, problem-solving and business strategy. For retailers, this means constantly examining how technology can improve their business and the way they serve their customers. and around the world.

Technology 270

Technology Retail White Paper Fulfillment 270

Forrester eCommerce

FEBRUARY 26, 2019

Digital disruptors and customer-obsessed organizations are improving customer experience (CX) by shortening their software delivery cycles, delivering features in smaller increments, and scaling their existing Agile processes in concert with DevOps.

Reference 330

Reference Customer Experience Improvements Customer 330

Forrester eCommerce

NOVEMBER 13, 2018

We take a close look at the nine most important vendors in this rising market, reviewing their current capabilities, customer references, and strategic road maps. This includes vendor profiles, with our analysis and buyer […].

Marketing 397

Marketing Reference Customer Information 397

Fastr

JULY 6, 2023

For online and hybrid retailers, there is perhaps no more valuable resource than a customer journey map. Sometimes simply referred to as your funnel, the map is your crystal ball—a dynamic repository that helps both predict and influence a buyer as they move to the purchase stage and beyond.

Customer 130

Customer Reference eCommerce Retail 130

Retail TouchPoints

MARCH 21, 2024

Scalability refers to the ability to increase or decrease cloud resources as needed to meet changing demand, and it’s essential for modern ecommerce platforms. Here are three key components of a well-managed ecommerce cloud strategy.

eCommerce 222

eCommerce eCommerce Platforms Events Customer Experience 222

Retail TouchPoints

SEPTEMBER 13, 2023

For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. This can be as simple as adding a logo or digital receipts to each outgoing payment, thereby helping to jog customers’ memory and greatly reducing the odds of confusion when the bank statement arrives.

Shipping Costs 256

Shipping Costs Payment Services Banking Retail 256

Forrester eCommerce

NOVEMBER 6, 2018

In 36 customer reference calls for 12 experience agencies, we heard over and over again that these smaller specialists — 500 to 2,700 dedicated digital experience staff — […] Our “midsize digital experience agency” Wave came out today.

Reference 353

Reference Customer 353

Retail TouchPoints

APRIL 30, 2024

Each dress in the collection features a hidden Bridgerton reference — a bee detail on the zipper and a hidden B somewhere in the gown. retailers; Luxury British cookie company Biscuiteers has designed a collection of iced lemon-flavored biscuits (a.k.a.

Gifts 229

Gifts Toys Accessories Apparel 229

Retail TouchPoints

FEBRUARY 7, 2024

Gamification refers to the incorporation of game design elements and principles in non-gaming environments. It allows brands to create a game-like experience in a real-life setting, enhancing customer engagement and the overall shopping experience. Focus on customer retention. Make it fun.

Retail 260

Retail Games Clothing Customer Retention 260

Retail TouchPoints

APRIL 12, 2024

The story goes that back in December 2023, an average citizen (who refers to himself as MrConsumer) spotted a bargain on Royal Dansk Butter Cookies (the ones that come in the round metal tin) and ordered themselves a 10-pack for the total price of $25.50 (after a $4.50 What Happened? retailer discount). It could be worse, though.

Food and Beverages 206

Food and Beverages Payment Services Shipping Costs Travel 206

Forrester eCommerce

MARCH 9, 2021

We also interviewed or surveyed more than 40 reference customers of these vendors. […].

B2B 251

B2B Events Management Marketing 251

Forrester eCommerce

NOVEMBER 16, 2018

In the 36 customer reference calls, we heard over and over again that these smaller specialists — 500 to 2,700 […]. We recently evaluated 12 midsize digital experience agencies “The Forrester Wave™: Midsize Digital Experience Agencies, Q4 2018.”

Reference 319

Reference Customer 319

Retail TouchPoints

OCTOBER 26, 2023

Returns, also referred to as reverse logistics, have been steadily growing in tandem with the growth of ecommerce. Online returns in particular are an expensive proposition for retailers, and Happy Returns promises to make the process easier and more cost-effective both for the retailers that use its service and their customers. “We

PayPal 255

PayPal Merchant Services Payment Services eCommerce Platforms 255

Retail TouchPoints

MARCH 15, 2024

After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. While customers come to browse the physical shelf, your digital shelf goes to the customer. It may even improve customer experience by providing opportunities to buy items at a lower cost.

Telecommunications 250

Telecommunications eCommerce Platforms Games eCommerce 250

Retail TouchPoints

NOVEMBER 20, 2023

billion , and comp store sales increased 6% , helped by increases of 9% at HomeGoods and 7% at Marmaxx (referring to U.S. Customer traffic was up across all divisions, our overall apparel sales remained very strong, and home sales were outstanding and accelerated sequentially versus the second quarter. stores for both divisions). “I

Department Stores 252

Department Stores Apparel Reference Operations 252

Omnisend

JULY 14, 2023

For ecommerce businesses, International Friendship Day presents a golden opportunity to not only boost sales but also deepen connections with customers. This can create excitement and a sense of urgency among your customers to purchase before the special edition items sell out. Refer a friend. Best friend bundles.

Reference 78

Reference Gifts Jewelry eCommerce 78

Groove

NOVEMBER 21, 2022

In order to turn one-time purchasers into loyal repeat customers, merchants got creative. These retailers started to give customers branded copper coins, with little to no numismatic value. We can then reward these customers based on their behavior on (and off) our site. For Merchants: Customer Acquisition Costs.

Subscription 195

Subscription Merchant Services Gifts Live Chat 195

Retail TouchPoints

JULY 20, 2021

Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels. According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

Customer 299

Customer Customer Loyalty Reference Channel 299

Retail TouchPoints

NOVEMBER 28, 2023

Now the personalization magic happens at a 365,000-square-foot facility with 500 machines that customize a catalog of 40,000 SKUs. Here’s a peek behind the curtain at how PersonalizationMall delivers 10 million unique items to customers every year — many of them right now, during the holiday rush. Ornaments being personalized.

Workshop 245

Workshop Payment Services Gifts Technology 245

Retail TouchPoints

SEPTEMBER 15, 2023

“We’re focused on building a world with blended realities, built on chain (referring to the blockchain), that gives consumers new ways to express themselves through fashion while championing the global talent we believe will lead the luxury fashion houses of the future.

Fashion 263

Fashion Cryptocurrencies Accessories Arts 263

Ecommerce Platforms

AUGUST 29, 2022

The best rewards apps for Shopify are an excellent way to improve engagement among customers, and boost your chances of repeat purchases. Rewards apps allow you to implement different kinds of rewards based on customer behavior. For instance, you could give someone a discount whenever they refer someone new to your store.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. And yes, customers are noticing.

Customer 263

Customer Multi-channel Channel Customer Experience 263

Retail TouchPoints

APRIL 27, 2021

Sally Beauty has teamed up with intelligent pricing platform Revionics , a division of A p tos , to optimize its pricing strategies with the aim of increasing customer loyalty and revenue. The beauty retailer will use the AI-powered solution to identify competitive price levels while still maximizing revenue and profit performance.

Customer Loyalty 264

Customer Loyalty Reference Information Retail 264

Retail TouchPoints

APRIL 4, 2023

In 2022, Amazon’s Counterfeit Crimes Unit sued or referred for investigation more than 1,300 criminals in the U.S., Adoption of Amazon’s brand protection programs continued to grow in 2022, according to the company, while the absolute number of valid notices of infringement filed by brands in Brand Registry decreased by more than 35%.

Reference 251

Reference Supplies Consumer Technology 251

Retail TouchPoints

DECEMBER 21, 2023

Instead, it’s the combination of conversion, average order value and customer lifetime value that matters. By knowing their customers and where they’re coming from, companies can determine when a speedy, conversion-focused checkout should be the priority — and when they should focus on maximizing customers’ cart size or lifetime value.

Payments 260

Payments Retail Shipping Costs Social Media 260

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. In other instances, customers might expect an upgrade for their trouble.

Shipping Costs 254

Shipping Costs Customer Experience Supplies Improvements 254

Retail TouchPoints

MARCH 31, 2021

This article examines how application programming interfaces (APIs) and customer identity and access management (CIAM) technologies are assisting retailers in building a more engaging, efficient and profitable future with their online presence. Securing Customer Identities for Positive Experiences.

Customer 317

Customer Reference Fashion Article 317

Kissmetrics

JUNE 21, 2021

After all, why wouldn’t you want customers to rave about your business to friends and family? From a potential buyer’s perspective, if your existing customers are happy enough with your company to recommend it, that speaks volumes about your business. It’s not just about getting customers, though.

Social Media 285

Social Media Reference Recommendation Books 285

Retail TouchPoints

DECEMBER 27, 2023

Most refer to the process as a sprint, and it is — except it’s the distance of a marathon. Considering all of the uncertain variables (as the name implies) is a business process that attempts to predict customer demand for products based on existing trends and data. Improved customer service. Enhanced demand planning.

Improvements 247

Improvements Supplies Consumer Operations 247

Retail TouchPoints

NOVEMBER 13, 2023

How Retailers can Respond Retailers that balk at the thought of running extensive discounts need to balance the need to provide affordable products to their customers without cutting too deeply into their margins. For one, their guaranteed-sale marketing cost model, in which referring websites earn a percentage of actual sales (e.g.

Consumer 309

Consumer Merchant Services Sporting Goods eCommerce 309

Retail TouchPoints

MARCH 11, 2024

“Brand fans” are definitely loyal customers, but not all loyal customers are brand fans — and for many marketing and brand teams, driving relevance and impact means activating and leveraging those brand fans and superfans. It’s like a customer service transaction, right?

Social Media 255

Social Media Consumer Reference Definition 255