lateshipment

NOVEMBER 26, 2023

The One-Time Shopper Dilemma You might have faced this scenario where someone shops with your brand once and that’s all… you never hear from them again. This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 238

Shipping Costs Improvements Live Chat Retail 238

Retail TouchPoints

MAY 25, 2022

Retailers are facing a myriad of challenges, from tightening budgets, smaller profit margins and financial constraints to clunky legacy infrastructure and increasing competition from major online stores. This is before they even address the issue of managing customer data. Ecommerce sales in the U.S.

Customer Loyalty 303

Customer Loyalty Customer Consumer Gifts 303

Kissmetrics

APRIL 30, 2021

In this post, you’ll learn what an MOQ is, how to set one that won’t make your customers run for the hills, and how to use the strategy to increase your profits and reduce your expenses. You can also make your MOQ a dollar amount. How to Calculate Your MOQ.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

Algopix

OCTOBER 21, 2023

But with a myriad of data points to choose from, how do you know which eCommerce KPIs are the most important for your business? KPIs are specific, measurable metrics that provide insights into various aspects of your eCommerce business. It’s a measure of how much money your online store is making.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Social Media 118

lateshipment

APRIL 9, 2024

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). Such issues can deter customers from completing their purchases and lead to abandoned carts.

eCommerce 130

eCommerce Merchant Services Shipping Costs Customer 130

Kissmetrics

JUNE 11, 2021

You need strategic marketing objectives to help you set, plan for and achieve your business goals. And you need to have them not just for your overall marketing plan but also for specific portions, such as paid social media marketing. S – Specific: Visits, Leads, or Customers. What Are Marketing Objectives?

Social Media 278

Social Media Marketing Improvements Subscription 278

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Still not convinced?

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. Source: Smile.io Source: Smile.io

Customer 95

Customer Customer Retention Blog eCommerce 95

Retail TouchPoints

DECEMBER 21, 2021

Today, customers may order online, come to your store to pick up their orders and never step foot inside your store. Consumers increasingly demand auxiliary services and an optimal experience if they do decide to come inside, and a 25-year-old customer’s expectations are different from those of a 65-year-old.

Customer Experience 303

Customer Experience Customer Retention Technology Customer 303

Wiser

NOVEMBER 29, 2023

Understanding the difference between trade promotion and consumer promotion is crucial for any business seeking to maximize its market impact and sales potential. These two promotional strategies, while aiming to stimulate demand and increase sales, target distinct audiences and employ different methods.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

lateshipment

JULY 29, 2022

That means, the holidays are the perfect time for you to make a strong impact on prospective customers and increase sales. But think about this, what if you could do more than just finishing a sale? What if you could improve your retention rates and turn a one-time holiday shopper into a lifetime customer?

Shipping Costs 130

Shipping Costs Customer Shipping eCommerce Platforms 130

BigCommerce

SEPTEMBER 21, 2018

Getting your products into people’s hands and generating new sales is tough as a new ecommerce business. By starting an affiliate marketing program for your ecommerce store, you can quickly and affordably drive more traffic and increase sales from your online store. Here’s the good news. Sound interesting?

eCommerce 344

eCommerce Customer Retention Payments Management 344

Kissmetrics

MAY 18, 2021

Your website can be your strongest sales asset or your weakest link. A high-converting website works even when you’re sleeping, bringing in sales and growing your business 24 hours a day. If you want to increase your conversion rates , you need a strong CRO program to guide you.

eCommerce 280

eCommerce SEO Improvements Document 280

Algopix

APRIL 20, 2023

As one of the largest online marketplaces in the world, Amazon is an important platform for sellers looking to expand their business and reach new customers. As an Amazon seller, understanding your performance metrics is essential to success on the platform. This is where Amazon insights come in. What is Amazon Insights?

Improvements 107

Improvements Customer Loyalty Information Customer Experience 107

Smile.io

MARCH 20, 2024

Customers no longer simply appreciate being rewarded for their business—they expect it. In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.

Shipping Costs 76

Shipping Costs Shopify Customer Loyalty Merchant Services 76

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Kissmetrics

MARCH 16, 2021

These days, if you want to talk to your biggest customers, you need to do it online. If you want to outperform your competitors, you need to stand out. The tricky part about creating great tourist ads is that your target audience is often worldwide. The tourism industry we know today was largely created by advertisers.

Travel 257

Travel Magazine Customer Retention Marketing 257

lateshipment

AUGUST 17, 2023

Just like choosing what they want to buy, customers have been showing increasing involvement in sending it back (be it for any reason). This has made how returns are handled at e-commerce stores a huge differentiator when it comes to customers choosing brands. But first, we’ll cover some basics to help you understand better.

Management 130

Management eCommerce Payment Services Merchant Services 130

Omnisend

JUNE 8, 2021

It’s no secret that your existing customers are your best customers. However, every ecommerce merchant reaches a tipping point where it makes more sense to focus on retention. Of course, creating a customer retention strategy is easier said than done—unless you have data to back it up.

Customer Retention 148

Customer Retention Customer Merchant Services Recommendation 148

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. How to Get the Most Value From Your Loyalty Program This Season.

Payments 240

Payments Payment Services Customer Experience Social Media 240

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. All of this takes a toll on your CX and ultimately your wallet. But have you thought of what happens later?

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Ecommerce Platforms

APRIL 4, 2023

Suppose you’re one such Amazon seller or about to start selling on Amazon; keeping on top of your sales figures, profits, and other data is essential for success. At this point, it’s also worth noting that Sellerboard offers an Android and iOS app, so you can monitor your business on the go.

Shipping Costs 104

Shipping Costs PPC Demo Live Chat 104

lateshipment

NOVEMBER 27, 2021

The significant surge in order deliveries paired with the supply chain crisis in the US has already caused the events of last year’s ‘Shipageddon’ to repeat for this year’s Holiday season. According to Deloitte’s survey, e-commerce sales will grow by 11-15% , year-over-year, during the 2021-2022 Holiday season.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Smile.io

NOVEMBER 15, 2023

Every brand aims for a loyal customer base that will support them no matter what. Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.

Customer Loyalty 58

Customer Loyalty Customer Beauty and Health Food and Beverages 58

Kissmetrics

MARCH 29, 2018

It can be easy lose ourselves in the chronic battle of customer acquisition. However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

lateshipment

DECEMBER 2, 2022

Your fellow e-commerce businesses, shipping carriers, third-party logistic partners, etc have all geared up to handle the peak season’s shipping volume without succumbing to delivery issues and negative customer experiences. You can still work on your strategies to make improvements for last-minute shoppers.

eCommerce 130

eCommerce Shipping Costs Shipping eCommerce Platforms 130

lateshipment

DECEMBER 4, 2021

Indeed, you can anticipate your customers to meet with stockouts and longer delivery timelines from all carriers this Holiday season. Indeed, you can anticipate your customers to meet with stockouts and longer delivery timelines from all carriers this Holiday season. FedEx Corp. Let’s take a deep dive into it.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

Shopping Signals

JANUARY 12, 2024

The convenience of online shopping appeals to consumers, while the potential profits entice entrepreneurs. A profitable online venture requires an in-depth understanding of your target market, in many cases… sizable initial investments, and the ability to stand out from fierce competition.

eCommerce 52

eCommerce Customer Loyalty Shipping Social Media 52

Omnisend

DECEMBER 7, 2021

However, post-holiday sales offer a great opportunity to keep the good times rolling. With the right campaigns set up and ready to go, it’s your chance to build on the buzz and momentum created during the holidays and enjoy long-lasting benefits for your brand. Ready to create your perfect post-holiday campaigns?

Gifts 158

Gifts Shipping Costs Recommendation Customer Retention 158

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Smile.io

MAY 15, 2023

Often ecommerce businesses will focus solely on the acquisition of a customer. Regardless if those customers are qualified or have the intention to return for a repeat purchase. However, not every customer is valuable, and unfortunately, there’s a huge difference between one-time customers and repeat customers.

Shipping Costs 78

Shipping Costs Arts Blog Social Media 78

Ecommerce Platforms

MARCH 14, 2023

Unlike most tools for ecommerce in the market today, Evercommerce isn’t a dedicated website builder and sales solution. EverCommerce is a relatively unheard-of concept in the ecommerce marketplace at this point – but it’s quickly generating attention. Currently, EverCommerce supports a selection of three different industries.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

365 Retail

OCTOBER 19, 2023

As an e-commerce business owner, stagnation is your enemy; growth is the goal. To foster expansion, you must optimise various aspects of your business, from customer experience to data analysis. Spend time dissecting your sales data and customer feedback. Analyse your competitors, but not to imitate them.

eCommerce 52

eCommerce eCommerce Platforms Customer Retention Technology 52

Smile.io

NOVEMBER 10, 2021

The most important people to any brand should be the ones they are trying to reach: their customers. Customer analysis tells you who your customers are and what influences their decisions. Key metrics related to your customers can give you critical insight into why your sales figures are in their current state.

Customer 67

Customer Customer Retention Customer Experience Customer Data 67

Smile.io

FEBRUARY 23, 2022

Any small ecommerce store owner knows that loyalty is the customer journey goal you’re aiming for. You want customers who will stick by you no matter what, get excited for your product launches, and keep coming back for more. And while having a customer loyalty program is a great tool, it’s not the end all be all.

Marketing 71

Marketing Customer Loyalty Customer Retention Social Media 71

RetailMinded

MARCH 31, 2021

The outbreak of Covid-19 has turned the online sales ecosystem upside down, with a monumental upturn in sales. Unfortunately, while most brands are aware of everything they need to do on the front-end in the race to attract direct sales, few seek to address the operational complexities that lie beyond the buy button.

Merchant Services 92

Merchant Services ACH Shipping Costs Fulfillment 92