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Retailers Increasingly Turning to Third-Party Resources to Handle Fulfillment

Retail TouchPoints

While more retailers are handing off these tasks to other companies, presumably as a way to cut costs (rising shipping costs were identified as the top challenge among retailers, at 56% ), nearly as many ( 55% , up from 38% in 2022) worry about customer expectations around delivery times.

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The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

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84% of These Companies Admit Their Customer Retention Strategy is “Same Old, Same Old”

Sailthru

And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. This ultimately enables them to recruit more valuable customers at lower cost. So what keeps marketers from ramping up their efforts at customer retention, big-time? That’s right.

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84% of These Companies Admit Their Customer Retention Strategy is “Same Old, Same Old”

Sailthru

And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. This ultimately enables them to recruit more valuable customers at lower cost. So what keeps marketers from ramping up their efforts at customer retention, big-time? That’s right.

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How Gamification Marketing Can Increase Your Ecommerce Sales

Omnisend

People look for gaming pleasure for years–it taps into our competitive human nature. Gamification takes the essence of what makes games so alluring and integrates it into unexpected, non-game, online, and offline experiences. Gamification increases customer engagement and sales. Reading Time: 6 minutes. Get My Copy.

Marketing 179
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Salesforce Predicts Just 1% YoY Online Sales Growth for U.S. Holiday Season

Retail TouchPoints

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

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Navigating the Trends and Challenges of Customer Loyalty Programs in Retail

RETAIL MANAGEMENT SOFTWARE

Gamification and Experiential Rewards Gamification and experiential rewards are becoming popular trends in retail customer loyalty programs. Gamification involves incorporating game-like elements into the loyalty program, such as challenges, badges, and leaderboards, to create a fun and engaging experience for customers.